ALDImobile

Telecom93% confidence

ALDImobile is a mobile virtual network operator (MVNO) in Australia offering prepaid mobile phone and data services under the ALDI brand, using a major carrier’s network infrastructure.

Minchinbury, NSW, Australia
aldimobile.com.au
Owned by ALDI

About ALDImobile

ALDImobile is a prepaid mobile phone and data provider in Australia operating as a mobile virtual network operator (MVNO) under the ALDI brand. Using parts of the Telstra 4G/5G network, ALDImobile offers pay-as-you-go (PAYG) credit, value packs with included calls/text/data, long-expiry plans, data-only plans for tablets/modems, and family bundle options. Services are managed online via the ALDImobile website (aldimobile.com.au) and mobile app, and recharges can be purchased in ALDI supermarkets or paid directly with a credit/debit card.

A charge from ALDImobile on your bank or card statement typically relates to a prepaid recharge, plan renewal, data add-on, or auto-recharge you’ve set up. Common scenarios include monthly or 30-day pack renewals, yearly “Super Pack” renewals, extra data purchases when you reach your data limit, or PAYG top-ups. You might also see small test authorisations when you first add or update a card, or multiple charges if you manage more than one service (for example, a family’s mobile numbers) under the same payment method.

To verify an ALDImobile charge, log in to your account at aldimobile.com.au or via the ALDImobile app and check your “Transactions”, “Recharge History”, or “Payment History” for matching dates and amounts. If you still can’t identify the payment, check whether you’re paying for a family member’s service or a secondary SIM, and review any active auto-recharge settings. For further help, you can contact ALDImobile customer support via the Help section on their website, their online contact form, or by calling their Australian support number during business hours; have the last four digits of the charged card, the date, and amount of the charge ready so they can quickly locate and explain it, adjust auto-recharge settings, or assist with disputes and refunds where eligible.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ALDImobile.

  1. ALDImobile CHATSWOOD AUS
  2. MED*ALDIMobile CHATSWOOD AU
  3. MED*ALDIMobile CHATSWOOD AUS

Frequently Asked Questions

What are the most common ALDImobile charge amounts I might see on my statement?

Common ALDImobile charges correspond to prepaid recharges and value packs—for example, 30-day mobile plans around $19, $29, $39, $49+ AUD, and long-expiry or “Super Pack” recharges that can be $99 or more (amounts are approximate and may change). You may also see smaller amounts such as $5, $10, or $15 for PAYG top-ups or data add-ons. The exact charge will match one of your recent recharges or auto-renewals shown in your ALDImobile account under Recharge or Transaction History.

Why did I get charged by ALDImobile when my service is prepaid and I didn’t manually recharge?

Even though ALDImobile is prepaid, you can enable "auto-recharge" or automatic plan renewal using a saved card. When your current pack or credit nears expiry, ALDImobile will automatically take payment and apply the same pack or recharge amount, which then appears on your statement. Check your account settings under “Payment Details” or “Auto Recharge” to see which services have auto-recharge turned on and to modify or disable it if you prefer manual recharges.

How do I cancel or stop recurring ALDImobile charges?

Because ALDImobile is prepaid, there is no contract to cancel, but you do need to turn off any auto-recharge or auto-renewal settings to stop recurring charges. Log in at aldimobile.com.au or via the app, go to your service, and disable Auto Recharge/Auto Renewal for your pack or credit. Once it’s off, you won’t be charged again unless you manually recharge; your number will eventually deactivate if left unused in line with ALDImobile’s inactivity and expiry policies.

How can I request a refund for an ALDImobile charge I don’t recognise or made by mistake?

If you believe you were incorrectly charged, first confirm the transaction in your ALDImobile account’s payment or recharge history to rule out an auto-recharge or a recharge for another family member’s service. If it’s still unclear or appears to be an error, contact ALDImobile customer support with the date, exact amount, and last four digits of the card used. Refunds for prepaid recharges are not guaranteed and are assessed case by case, but support can investigate duplicate payments, technical issues, or unauthorised use and advise whether a refund or account credit is possible.

Why do I see a small $0 or low-value ALDImobile charge that later disappears?

When you first add or update a credit/debit card with ALDImobile, they may place a small temporary authorisation (often $0 or a very low amount) to verify your card. This is not an actual charge and should either not settle or be reversed by your bank within a few business days. If it remains pending or converts to a posted charge after several days, contact your bank and ALDImobile support with a screenshot so they can investigate.

Can ALDImobile charges appear if I manage more than one mobile number or a Family Plan?

Yes. If you manage multiple SIMs or a Family Plan under one ALDImobile account and payment method, you may see several charges on or around the same date, each corresponding to a different service’s recharge or pack renewal. Your online account will list separate transactions per mobile number, so check each linked service in the Recharge or Usage History to match each charge to a specific line. You can also stagger renewal dates or adjust plans to make billing easier to follow.

How do I check what I was charged for and get a receipt or tax invoice from ALDImobile?

Log in to aldimobile.com.au or open the ALDImobile app and navigate to “My Account” or “Transactions/Payment History” to see all recharges and payments linked to your services. Each entry will show the date, amount, payment method, and type of recharge (e.g., $29 Mobile Plan, $15 Data Add-on). From the website you can usually view or download a tax invoice or email it to yourself; if you need a detailed invoice or can’t find it, contact customer support and provide the relevant dates and amounts.

How can I contact ALDImobile about a charge on my statement?

You can reach ALDImobile by visiting aldimobile.com.au and going to the Help or Contact section, where you’ll find an online contact form and troubleshooting guides. They also provide a customer service phone number for calls within Australia (listed on their website and on your SIM packaging) during standard support hours. When you contact them, have your ALDImobile number (if any), the email linked to your account, and details of the charge (date, amount, and last four digits of your card) ready so they can quickly locate and explain the transaction.

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