Aussie Broadband

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Aussie Broadband is an Australian telecommunications provider offering NBN and broadband internet, mobile, and phone services to residential, business, and enterprise customers.

Morwell, Victoria, Australia
aussiebroadband.com.au

About Aussie Broadband

Aussie Broadband is an Australian telecommunications provider based in Morwell, Victoria, offering NBN and fibre broadband internet, mobile phone plans (on the Telstra wholesale network), and home/office phone (VoIP) services to residential, business, and enterprise customers. Known for local Australian support and no lock-in contracts on most plans, they provide a range of NBN speed tiers, unlimited data options, bundled phone services, static IP add-ons, and business-grade connectivity solutions. Customers typically manage their services through the MyAussie app or online portal at aussiebroadband.com.au, where they can view usage, change plans, and update payment details.

Aussie Broadband charges usually appear on bank or card statements for monthly NBN or broadband services, mobile plans, and home phone services billed in advance. You may also see charges for once-off setup or connection fees, modem purchases, call charges (for some landline or PAYG mobile inclusions), plan changes that result in pro‑rata adjustments, or add-ons such as static IPs or business services. New customers or those updating a payment method might also see small temporary authorisation holds, and you may see overlapping or pro‑rated charges when you change plans or billing dates, or when a free trial or promotional discount period ends.

To verify an Aussie Broadband charge, log into your MyAussie account or the MyAussie mobile app and compare the amount and date with your latest invoice under the “Billing” or “Invoices” section. Invoices can be downloaded as PDFs, showing each service (NBN, mobile, phone) and any additional fees or credits. If you still have questions, contact Aussie Broadband support via live chat or your account portal, call their Australian-based team on 1300 880 905, or use the contact options listed at aussiebroadband.com.au/contact-us. Common issues—such as duplicate payments, cancelled accounts still billing, or unexpected call charges—are typically resolved by reviewing your invoice details and subscription status and, if needed, raising a billing enquiry with support.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Aussie Broadband.

  1. Aussie Broadband limit Morwell AUS
  2. Aussie Broadband limited Morwell AU

Frequently Asked Questions

Why did Aussie Broadband charge me this month when I just signed up?

Aussie Broadband generally bills monthly in advance, so when you first connect, you’re charged for the upcoming billing period rather than in arrears. Your first invoice may also include a pro‑rata amount from your connection date to your formal billing date, plus any modem or setup fees if applicable. You can see a full breakdown of these items on your invoice in the MyAussie portal or app.

What are common Aussie Broadband charge amounts I might see on my statement?

Common recurring charges are monthly NBN plans (often in the range of about $60–$120 depending on speed tier and inclusions) and mobile plans (commonly around $15–$60 depending on data and plan type). You may also see once-off amounts for modem purchases, connection fees, or hardware postage. The exact amount and description will be itemised on the invoice in your MyAussie account under Billing/Invoices.

Why do I see two Aussie Broadband charges in the same month?

Two charges in one month often occur when you change plans mid-cycle, move house, or have your billing date adjusted, resulting in a pro‑rata catch-up plus the next month in advance. It can also happen if you have multiple services (for example, NBN plus one or more mobile services) billed on different cycles. Check the dates and invoice numbers in MyAussie to confirm whether they relate to different services or a plan/billing date change.

How do I cancel or pause my Aussie Broadband NBN or broadband service to stop future charges?

To cancel, log into MyAussie (web or app), go to your NBN/broadband service, and follow the cancellation options or submit a disconnection request for your chosen date. You can also call 1300 880 905 to arrange cancellation with support. Most plans are no lock‑in, but you remain responsible for any outstanding charges, including hardware repayments or unpaid invoices, up to your disconnection date. Aussie Broadband does not usually offer the option to ‘pause’ a fixed-line NBN service, so cancelling and reconnecting later may be required.

How can I request a refund or dispute an Aussie Broadband charge?

First, review your invoice in MyAussie to identify the specific line item you’re disputing (e.g., additional call charges, duplicate payment, or incorrect plan fee). If you believe you’ve been incorrectly charged, contact Aussie Broadband via the MyAussie app (support message or live chat) or call 1300 880 905 and request a billing review. If an error is confirmed, they typically apply a credit to your account or process a refund back to your original payment method, depending on the situation.

Why do I see a small $1 or low-value pending charge from Aussie Broadband?

Aussie Broadband may place a small temporary authorisation on your card when you first sign up or update your payment details to verify that the card is valid. This is not an actual sale and should automatically drop off or be reversed within a few business days. It will not appear as a final charge on your invoice.

How are Aussie Broadband mobile plans billed, and why do I have extra charges on my mobile service?

Aussie Broadband mobile plans are typically billed monthly in advance, with your plan fee covering included calls, texts, and data as per your chosen tier. Extra charges can appear if you exceed your plan’s data allowance, use international calls or roaming, or purchase add-on packs. These extra costs are itemised on your mobile invoice in MyAussie, and you can change your plan or add data packs there to manage future usage.

I thought I cancelled my Aussie Broadband service—why am I still being billed?

If you scheduled a future disconnection date, your service remains active (and billable) up to that date, and charges apply for the full billing cycle unless otherwise agreed. In some cases, cancelling direct debit with your bank does not cancel the service itself, so billing continues to accrue. Log into MyAussie to confirm your service status and disconnection date, and if it still shows as active, contact Aussie Broadband support to finalise cancellation and discuss any disputed charges.

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