Circles.Life is a digital mobile virtual network operator (MVNO) offering contract-free mobile plans and data-focused telecom services via an app-based platform, operating in markets including Singapore and Australia.
Circles.Life is a digital mobile virtual network operator (MVNO) that offers contract-free mobile services through an app-first experience. Operating in markets such as Singapore and Australia, Circles.Life focuses on SIM-only and eSIM plans with generous data allowances, flexible add-ons, and no traditional long-term lock-in. Customers manage almost everything—from signing up and activating their SIM/eSIM to changing plans and roaming options—directly via the Circles.Life app or online account, with digital support channels instead of walk-in stores.
A Circles.Life charge on your bank or card statement typically relates to a mobile plan subscription, data or roaming add-ons, bill payments, or one-time activation or SIM delivery fees. Regular monthly charges appear for ongoing postpaid or subscription-style SIM-only plans, often processed on a recurring basis around the same date each month. You may also see smaller or variable amounts tied to pay-per-use services, excess data usage, international calls, roaming passes, or pro-rated charges when you change plans mid-cycle. In some cases, you might notice temporary authorization holds when you first sign up or update your payment method; these are used to verify your card and are usually released within a few days.
If you’re unsure about a Circles.Life transaction, first log into the Circles.Life app or your online account to review your current plan, billing history, and recent add-ons or usage charges. Check for multiple lines under your profile (for family members or secondary SIMs), recent roaming usage, or plan changes that might explain a new amount. If something still doesn’t look right, you can contact Circles.Life support via in-app chat, the Help/Support section on circles.life, or your country-specific help center; have the last four digits of your card, the charge date, and amount ready so they can trace the payment. Many common billing issues—such as duplicate charges, failed payments, or cancelling add-ons—can be resolved by adjusting settings in your account or opening a support ticket directly in the app.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Circles.Life.
Why am I seeing a recurring monthly charge from Circles.Life on my card?
Circles.Life operates on a subscription-style, postpaid model for most SIM-only and eSIM plans, so you are billed automatically around the same date each month for your base plan and any recurring add-ons. This recurring charge will continue until you cancel or port your number out, and it may vary slightly month to month if you incur pay-per-use charges (such as excess data, international calls, or roaming). You can see your exact billing date and breakdown of charges in the Circles.Life app under Billing or Statements.
What are typical Circles.Life charge amounts and why might they differ each month?
Circles.Life plans vary by country and promotion, but monthly fees typically fall within a low-to-mid-range amount for SIM-only services (for example, in Singapore and Australia, popular plans are usually in the range of a few tens of dollars per month, depending on data and add-ons). Your billed amount may differ from month to month if you add or remove options (like extra data, roaming passes, or premium features), or if you have pro-rated charges after changing plans mid-cycle. You can view an itemized statement for each billing period in the app or your online account to see exactly what made up that month’s total.
Why do I see a small or duplicate Circles.Life charge, or a $0–$1 authorization on my statement?
When you first sign up, change your plan, or update your payment method, Circles.Life may place a small temporary authorization on your card to verify that it is valid. This might appear as a low-value or $0–$1 pending charge and is automatically reversed by your bank within a few business days. In some cases, you might briefly see both the authorization and the actual bill payment; the authorization is not a real debit and will not be kept by Circles.Life.
How can I cancel my Circles.Life plan or stop future charges?
To cancel your Circles.Life service or stop future recurring charges, log into the Circles.Life app or your online account and go to the section for Plan, Line Management, or Subscription. From there, you can request termination, schedule a line cancellation, or initiate number porting to another provider (which will automatically close your Circles.Life line once completed). Be aware that cancellations are generally effective at the end of your billing cycle, and you remain responsible for any outstanding balance or usage up to the termination date. Check your country’s specific terms on circles.life for details about notice periods and cut-off times.
How do I pause, change, or downgrade my Circles.Life plan without cancelling completely?
Circles.Life is designed to be flexible, so you can usually change your plan, reduce data, or remove recurring add-ons directly in the app under Plan or Manage Add-ons. Some markets also support temporary add-ons or adjustments rather than full suspension, allowing you to scale down instead of cancelling. Any changes made mid-billing cycle may be charged on a pro-rated basis—part of the month on the old plan and part on the new one—so you may see a slightly different charge that month. Always review the confirmation screen in the app, which shows when the new plan takes effect and how it impacts your next bill.
I started a trial or promotional offer with Circles.Life—why am I now being charged the full amount?
Certain Circles.Life promotions may include discounted introductory pricing, bonus data, or bill rebates for the first few months. After the promo period ends, your line automatically continues at the regular monthly rate unless you change or cancel your plan before the promotion expires. You can confirm your promotion’s end date and the standard price in your original welcome email, in-app notifications, or the Plan details section of your account. If you believe your promotion ended early or did not apply correctly, contact support via in-app chat with your account details and the name of the offer.
How can I dispute a charge, request a refund, or fix a billing error with Circles.Life?
If you think you’ve been incorrectly charged, first download or view the detailed bill for that month in the Circles.Life app to confirm the items (base plan, add-ons, roaming, pay-per-use). If the charge still seems wrong—such as a roaming package you didn’t activate, or a duplicated fee—contact Circles.Life support through the in-app chat, Help section on circles.life, or your country’s online help center. Provide the date and amount of the charge, a screenshot of your bank statement, and the specific issue you’re seeing; the support team can investigate, adjust your bill if applicable, or advise whether a refund or bill credit is possible under their local terms. Do not dispute the transaction with your bank until you’ve spoken with Circles.Life, as that can delay resolution and may temporarily suspend your service.
How do I contact Circles.Life about a charge if I don’t have the app or my account login?
If you no longer have the app installed or can’t access your login, go to circles.life and select your country or region, then open the Help or Support section to reach customer care via web chat or digital support form. Provide your mobile number (if you remember it), email address used during sign-up, and the last four digits of the card along with the charge date and amount so they can locate your account. If the charge was for a line you manage for someone else (for example, a family member’s SIM), ask them to check their Circles.Life account as well, since all active lines under your profile may be billed to the same card.