Question 1

What types of bills can result in an “E-CHECK CHESAPEAKE INTERNET PAYMENT” charge on my bank statement?

Accepted Answer

This descriptor typically appears when you pay City of Chesapeake obligations via the Treasurer’s e‑check or online payment portals. Common examples include real estate taxes, personal property taxes, stormwater fees, parking tickets, miscellaneous city invoices, and certain other city fees that are enabled for e‑check payment. Check your most recent city tax bills or citations to see which one matches the payment amount and date.

Question 2

How can I confirm exactly which City of Chesapeake bill I paid by e‑check?

Accepted Answer

Log in to the City of Chesapeake’s online payment or Treasurer’s Payment Portal from the city’s official website and review your payment history. Match the payment date and amount shown there to the transaction on your bank statement. Your online receipt or confirmation will usually list the bill type (for example, Real Estate Tax, Personal Property Tax, or Parking Ticket) and the corresponding bill or account number.([cityofchesapeake.net](https://www.cityofchesapeake.net/1848/Pay-Bills-Taxes-Fees-Tickets-Online?utm_source=openai))

Question 3

Why does my bank show a partially masked number like ***********0085 on the E‑CHECK CHESAPEAKE charge?

Accepted Answer

The masked digits (such as ***********0085) usually refer to the last few digits of the bank account number used for the e‑check or an internal reference number used by the city or its payment processor. This is displayed in a masked form for security. Use those last digits to verify that the payment came from the bank account you intended to use.

Question 4

How do I get a copy of the receipt or confirmation for my City of Chesapeake e‑check payment?

Accepted Answer

When you submit an e‑check payment through the City of Chesapeake’s online system, you typically have the option to print a confirmation page and/or receive an email receipt. If you no longer have it, you can return to the payment portal and look up your payment history using your bill or account number, or contact the City Treasurer’s Office with your name, address, payment date, amount, and bank reference so they can provide a record of the transaction.([cityofchesapeake.net](https://www.cityofchesapeake.net/1848/Pay-Bills-Taxes-Fees-Tickets-Online?utm_source=openai))

Question 5

Can I cancel or reverse a City of Chesapeake e‑check payment after it has been submitted?

Accepted Answer

E‑check payments are processed as electronic bank transfers and may not be easily cancelled once they have begun processing. If you believe you paid the wrong amount or paid the wrong bill, contact the City Treasurer’s Office or the specific department listed on your bill as soon as possible. They can explain whether an adjustment, refund, or credit to a future bill is available based on the type of payment and how far along it is in processing. Policies may differ for taxes, fees, and tickets, so have your bill number and payment details ready when you call or email.([cityofchesapeake.net](https://www.cityofchesapeake.net/1848/Pay-Bills-Taxes-Fees-Tickets-Online?utm_source=openai))

Question 6

Why does the online payment screen or receipt mention ACI or another payment processor instead of appearing only as City of Chesapeake?

Accepted Answer

The City of Chesapeake uses third‑party payment processors for some online transactions, so you might see references to ACI or other vendors on payment screens or older receipts. However, your bank may still show the transaction in a simplified form like “E‑CHECK CHESAPEAKE INTERNET PAYMENT.” Even when a processor is involved, the funds are being directed to the City of Chesapeake for the bill you selected.([cityapps.cityofchesapeake.net](https://cityapps.cityofchesapeake.net/content/disclaimer.htm?utm_source=openai))

Question 7

Is there a fee for paying my City of Chesapeake bill online by e‑check?

Accepted Answer

The City’s published information focuses on allowing a wide range of bills to be paid by credit card or e‑check through the Treasurer’s Payment Center. Any service or convenience fees, and whether they differ between card payments and e‑check, are determined by current city policy and its payment processor. Before submitting payment, review the payment screen carefully—any applicable fees should be disclosed there— or contact the Treasurer’s Office if you are unsure.

Question 8

What should I do if I don’t recognize an E‑CHECK CHESAPEAKE charge on my account?

Accepted Answer

First, check any recent City of Chesapeake bills or tickets for amounts that match the charge, and ask other members of your household if they made a payment on your behalf. Then log into the City’s online payment portal to see if there is a payment under your name or account that matches the date and amount. If you still cannot identify it, contact both your bank and the City Treasurer’s Office promptly; provide the transaction date, exact amount, and any reference numbers so they can investigate whether the payment is legitimate or if your account information may have been used in error.

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