City of Fremantle

Government90% confidence

City of Fremantle is a local government authority in Western Australia, responsible for municipal services and facilities including public car parks such as Carpark 10.

Fremantle, Western Australia, Australia
fremantle.wa.gov.au

About City of Fremantle

The City of Fremantle is the local government authority for Fremantle in Western Australia. It manages municipal services such as waste collection, roads and footpaths, libraries, leisure and community facilities, planning and building approvals, ranger services, and the operation of public car parks including Carpark 10 and other city parking locations. Payments to the City can relate to a wide range of council services, including rates, parking, infringements (fines), facility bookings, licences, and community programs. More information about specific services and fees is available at fremantle.wa.gov.au.

A City of Fremantle charge may appear on your bank or card statement when you pay for on‑street or off‑street parking (for example at Carpark 10), settle a parking or local law infringement, pay property rates or instalments, book a venue or park, purchase or renew a permit, or pay fees related to planning, building or health approvals. These charges can be once‑off payments (such as a single parking session or infringement), scheduled recurring payments (for rates instalments or direct debits), or temporary authorization holds when a card is validated at a parking machine or online payment portal. Some parking systems will pre‑authorise a set amount and then later adjust it to the actual fee once your session ends.

If you’re unsure about a City of Fremantle charge, start by checking recent activity such as parking at City‑managed car parks (including Carpark 10), paying fines or rates, or making any bookings with council facilities. Compare the transaction date and amount with any email receipts, parking machine tickets, infringement notices, or rate notices you may have received. For further clarification or to dispute a charge, visit fremantle.wa.gov.au and use the ‘Contact us’ or ‘Parking and infringements’ sections to find phone and email details, or lodge an online enquiry with your name, contact details, vehicle registration (for parking issues), and any reference numbers printed on your notice or receipt. The City’s customer service team can look up payments, explain what a charge relates to, correct errors where applicable, and advise on refunds or appeal processes.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to City of Fremantle.

  1. City of Fremantle Carpark 10 AUS

Frequently Asked Questions

Why do I see a City of Fremantle parking charge on my card, sometimes labelled with a car park number like Carpark 10?

This usually relates to a paid parking session in a City‑managed car park or on‑street bay, such as Carpark 10 near the Fremantle city centre. When you pay at a parking machine or via an approved parking app, the transaction is processed by or on behalf of the City of Fremantle. The narration on your bank statement may show variations such as “CITY OF FREMANTLE”, “FREMANTLE PARKING”, or include a car park number. Check the date and time of the charge against when you or someone using your vehicle was parked in Fremantle.

Why is the amount I was charged for City of Fremantle parking different from what I expected?

Parking fees can vary by car park, time of day, day of the week, and length of stay. If you ended your parking session later than planned, parked in a higher‑tariff zone, or incurred an additional fee (for example by not exiting within a grace period), the final amount may be higher than the base rate you first saw. In some cases you might see an initial pre‑authorisation amount that later adjusts to the actual parking cost. Review the parking signage or your ticket, and if it still seems incorrect, contact the City with details of the car park, vehicle registration and transaction date.

What are common amounts for City of Fremantle charges on bank statements?

Smaller City of Fremantle charges are often for parking sessions and are typically modest amounts (for example, a few Australian dollars for short stays, more for longer or all‑day parking). Medium‑sized charges may relate to infringements (parking or local law fines), animal registrations, or permit fees. Larger amounts are usually property‑related, such as rate notices or instalments, or commercial facility bookings. If the amount is unexpected, compare it with any recent notices, invoices, or bookings you’ve received from the City.

Why do I see a small pending or temporary City of Fremantle charge for parking?

Some payment systems used by local governments place a small pre‑authorisation hold on your card to confirm it’s valid before finalising a transaction. In City of Fremantle car parks, this can occur when you insert or tap your card at a machine or online gateway to start a parking session. The pending hold may differ from the final parking fee and should automatically drop off or be adjusted to the correct amount within a few business days. If a pending hold does not clear after that time, contact your bank first, then the City if needed.

How can I cancel or change a recurring payment arrangement with the City of Fremantle (for example, council rates instalments)?

If you’ve set up a direct debit or recurring card payment for rates or other charges, you’ll need to contact the City of Fremantle to amend or cancel it before the next scheduled debit date. Visit fremantle.wa.gov.au and search for ‘Direct debit’ or ‘Rates payments’ for the relevant form or contact details, or call customer service during business hours. You may also need to notify your bank if the arrangement was created via your banking platform. Changes usually cannot be applied to payments that are already being processed, so allow a few working days for updates to take effect.

How do I request a refund or dispute a City of Fremantle parking or infringement charge?

For a parking fee you believe was incorrectly charged (for example, an overcharge or double charge), contact the City of Fremantle with your receipt, car park location, vehicle registration and the exact transaction amount and date; they can check their payment records and process corrections where an error is confirmed. To dispute a parking or other infringement (fine), you must lodge an official appeal or review request—usually via an online form or in writing—by the date shown on your notice. Details of the appeals process and any supporting evidence required are outlined at fremantle.wa.gov.au under the ‘Parking and infringements’ or ‘Rangers and community safety’ sections.

How can I get proof of payment or a copy of a receipt for a City of Fremantle transaction?

If you paid online, you may have received an email confirmation that serves as your receipt; check your inbox and spam folder for messages from the City of Fremantle or its payment gateway. For payments made in person or over the phone, you should have been offered a printed or emailed receipt at the time. If you no longer have it, contact the City with as many details as possible (your name, address, vehicle registration if parking‑related, approximate date, amount, and what you were paying for) and they can usually reissue a receipt or a payment confirmation letter.

How do I contact the City of Fremantle about an unknown charge on my statement?

Go to fremantle.wa.gov.au and use the ‘Contact us’ section to find current phone numbers, email addresses and online enquiry forms for customer service and specific areas such as parking, rates and infringements. When you get in touch, have your bank statement handy and provide the exact amount, transaction date, the description as it appears on your statement, and any related reference numbers from notices or tickets. This information helps the City quickly locate the transaction in their system, explain what it relates to, and advise on next steps if the charge appears incorrect.

This merchant is in the Government category

Browse all

Related Merchants

North Sydney Council
Brisbane City Council
Australian Securities and Investments Commission
VicRoads
City of Parramatta Council

Compare City of Fremantle

vsNorth Sydney CouncilvsBrisbane City CouncilvsAustralian Securities and Investments Commission

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you