City of Mt. Vernon

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The City of Mt. Vernon is the municipal government for Mount Vernon, Illinois, providing local services such as utilities, permits, and public safety. Charges typically relate to city utility bills, licenses, permits, fines, or other municipal fees paid through its online or in‑person payment systems.

Mount Vernon, IL
mtvernon.com

About City of Mt. Vernon

The City of Mt. Vernon is the local municipal government serving residents and businesses in Mount Vernon, Illinois. Through its various departments, the city provides essential services including water and sewer utilities, public works, code enforcement, licensing, and other civic functions. The city operates online payment portals to let residents pay water bills, license and permit fees, and other municipal charges by credit or debit card.([mtvernon.com](https://www.mtvernon.com/city-government/city-finances/city-payments/?utm_source=openai))

A charge labeled similar to “MOUNT VERNON IL C#5467” on a Visa statement is very likely tied to a payment made to the City of Mt. Vernon—commonly for a utility bill, a permit or license, a citation, or another municipal fee. The “C#5467” portion probably refers to an internal case, citation, contract, or customer number generated by the city’s billing or municipal online payments system. Mt. Vernon uses a Municipal Online Services platform for payments, which can cause relatively generic descriptor text on card statements that does not explicitly spell out “City of Mt. Vernon.”([mountvernonil.municipalonlinepayments.com](https://mountvernonil.municipalonlinepayments.com/mountvernonil/terms?utm_source=openai))

To verify or resolve questions about this charge, cardholders should first match the amount and date to any recent interactions with the City of Mt. Vernon, such as paying a water bill, court or parking citation, or applying for a license or permit. Receipts or confirmation emails from the city’s online payment portal, or recent paper bills, should show the same amount. If the charge is still unclear, residents can contact Mt. Vernon City Hall or the specific billing office (such as utilities or the city clerk) listed on the city’s official website and payment page; staff can look up the payment using the citation or customer number and transaction date and process refunds when appropriate under the city’s online refund policy.([mtvernon.com](https://www.mtvernon.com/city-government/city-finances/city-payments/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to City of Mt. Vernon.

  1. MOUNT VERNON IL C#5467

Frequently Asked Questions

What types of charges from the City of Mt. Vernon might appear on my card as “MOUNT VERNON IL C#####”?

This type of descriptor typically relates to payments made to the City of Mt. Vernon for items like water/sewer utility bills, license or permit fees, parking or ordinance citations, or other municipal fees paid through the city’s payment portal. The “C#” followed by numbers is likely an internal case, citation, or customer reference number used by the city’s billing system.

How can I confirm which City of Mt. Vernon bill this charge corresponds to?

Compare the transaction amount and date on your card statement with your most recent City of Mt. Vernon utility bill, citation notice, or permit invoice. Look for any customer, account, or citation number on the bill that matches the “C#” number in the descriptor. You can also contact the city’s billing office or City Hall and provide the amount, date, and reference number so they can look up the transaction in their payment system.

I don’t live in Mount Vernon but see a “MOUNT VERNON IL” charge—could it still be from the City of Mt. Vernon?

Yes. Many non‑residents make one‑time payments to the City of Mt. Vernon, such as paying a traffic citation, court fine, or permit fee while passing through or doing business in the city. If you recently paid a ticket, appeared in court, or applied for a permit in Mount Vernon, Illinois, this charge may correspond to that transaction.

How do I request a refund for a City of Mt. Vernon online payment that was made in error?

The city’s Municipal Online Services terms state that they will honor requests to cancel an online transaction and refund the payment if the request is made within 90 days of the original transaction and, in the case of merchandise, the merchandise is returned. To request a refund, contact the city using the information provided on the online payments site or City Hall contact page and provide your name, the date and amount of the charge, and any invoice or citation numbers.([mountvernonil.municipalonlinepayments.com](https://mountvernonil.municipalonlinepayments.com/mountvernonil/terms?utm_source=openai))

Why do I see a small additional fee on top of my City of Mt. Vernon payment amount?

Online payments to the City of Mt. Vernon may include processing fees charged by the payment processor, especially for credit or debit card transactions. These service fees are typically a small percentage of the total or a flat fee and may be disclosed on the city’s payment page before you confirm your transaction. The combined total—the bill plus the service fee—is what appears on your card statement.

How can I contact someone about a suspicious or unrecognized City of Mt. Vernon charge?

Visit the official city website at mtvernon.com and navigate to the City Payments or Contact/City Hall section for current phone numbers and email addresses. You can call City Hall or the specific department that handles your type of payment (utilities, city clerk, or finance) and provide the date, amount, and statement descriptor so they can verify whether the payment is in their records and what it was for.([mtvernon.com](https://www.mtvernon.com/city-government/city-finances/city-payments/?utm_source=openai))

Can City of Mt. Vernon payments be recurring, or are they usually one‑time charges?

Both occur. Utility accounts can generate recurring monthly charges if you routinely pay your water/sewer bill online, while licenses, permits, and most citations are one‑time payments. If you are set up for recurring online or automatic draft payments for utilities, you may see charges around the same date and for similar amounts each billing cycle.

What should I do if I don’t recognize this charge and have never dealt with the City of Mt. Vernon?

First, confirm that no one in your household made a payment to the City of Mt. Vernon for utilities, citations, or permits. If no one recognizes the transaction, contact the city to see if they can locate the payment using your card’s last four digits, date, and amount. If they have no matching record or you suspect fraud, immediately notify your card issuer to dispute the charge and request a new card number.

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