City of Perth

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The City of Perth is the local government authority responsible for municipal services, regulation, and community facilities in central Perth, Western Australia.

Perth, Western Australia, Australia
perth.wa.gov.au

About City of Perth

The City of Perth is the local government authority for the central area of Perth, Western Australia. It manages municipal services such as parking, waste and recycling, parks and public spaces, community facilities, local roads, planning and development approvals, and various regulatory services. The City also administers rates for properties within its boundaries, issues permits and licences (for businesses, events, alfresco dining, signage, etc.), and manages venues and facilities for hire, including community centres and event spaces. Payments to the City of Perth are typically collected via online portals, over the phone, in person, or through automated billing systems.

A City of Perth charge may appear on your bank or card statement for several reasons. Common examples include parking fees (on‑street ticket machines, CPP car parks, or Pay-By-App transactions), parking infringements, property rates and rubbish charges, animal registrations, planning or building application fees, venue or facility hire, event permits, or renewals of licences. Some charges may be one‑off payments (like infringement notices, application fees, or casual venue hire), while others may be recurring or scheduled (such as instalment plans for rates or ongoing parking permits). You might also see a temporary ‘pending’ charge where the City’s payment system verifies your card, especially for online parking payments or bookings.

If you’re unsure about a City of Perth transaction, first match the date and amount on your bank statement with any recent activities: parking in the CBD, paying an infringement, lodging a planning/building application, renewing animal registration, or booking a venue or event space. Check any email receipts, infringement notices, rates notices, or renewal reminders you’ve received from the City, as these usually list payment references and amounts. For assistance, you can visit perth.wa.gov.au and use the ‘Pay’ or ‘Parking’ sections to look up details, or contact the City of Perth Customer Experience Centre by phone or via the online contact form; have your vehicle registration, infringement number, rates assessment number, or invoice number handy so they can quickly locate the charge and explain or resolve any billing issues, including disputes, refunds, or corrections where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to City of Perth.

  1. City of Perth Perth AU

Frequently Asked Questions

Why do I see a City of Perth parking charge on my statement?

This is most commonly from using a City of Perth–managed car park or an on‑street parking bay within the CBD or surrounding areas. The charge may relate to a pay‑and‑display ticket machine, a Pay-By-App transaction, or an exit payment at a City of Perth Parking (CPP) facility. Infringement payments, parking permits, and lost ticket fees for CPP car parks can also show as City of Perth or City of Perth Parking on your statement.

What are typical amounts for City of Perth parking and infringements?

Casual parking fees vary by location and time of day, but short-stay parking is often in the range of a few dollars up to around $20–$30 for longer stays in higher-demand areas. Parking infringements can be substantially higher and depend on the offence type (for example, overstaying a time limit, no ticket displayed, or parking in a prohibited area). The exact fee is printed on your infringement notice and on any reminder letters, and should match the amount charged to your card if you paid it online or by phone.

Why is there a small or duplicate City of Perth amount showing as ‘pending’?

A small or duplicate pending amount can occur when the City’s payment gateway places an authorisation hold to confirm your card details, particularly for online parking payments or bookings. These holds are not actual completed charges and should drop off automatically within a few business days, depending on your bank. If a pending amount doesn’t clear or appears to have posted twice, contact your bank first, then follow up with the City of Perth Customer Experience Centre if needed.

How can I confirm what my City of Perth payment was for?

Check your recent activities with the City: parking sessions, infringement payments, rates or instalment plans, licence or permit renewals, or venue and facility bookings. Look for an invoice, infringement number, or assessment number on any notice or email receipt and compare the amount and date with your bank statement. If you can’t locate the paperwork, contact the City of Perth via perth.wa.gov.au or by phone and provide your name, card’s last four digits, approximate date, and amount so they can trace the transaction.

How do I cancel or change a City of Perth permit, booking, or recurring payment?

Parking permits, venue hires, and other bookings are managed under specific terms and conditions set by the City of Perth. To change or cancel, you usually need to contact the relevant City of Perth service area (for example, Parking, Rates, Community Facilities) using the contact details on your permit, booking confirmation, or the perth.wa.gov.au website. Some permits or instalment arrangements can be updated or cancelled in writing or via an online form, and notice periods or administration fees may apply according to the conditions you agreed to.

Can I get a refund for a City of Perth parking or infringement payment?

Refunds are considered on a case‑by‑case basis and are generally only available where a payment was made in error, duplicated, or where an appeal or review of an infringement is successful. For parking or facility bookings, refunds or credits depend on the cancellation policy that applied at the time of booking, including any cut‑off times or fees. To request a refund or review, contact the City of Perth with your receipt, infringement number, or booking reference and a brief explanation of what happened.

Why am I being charged regularly by the City of Perth?

Regular or recurring charges may be linked to an instalment plan for property rates, ongoing parking or access permits, or periodic licence or registration renewals that you’ve opted to pay by card or direct debit. The frequency (for example, quarterly for rates) will be outlined in the documentation you received when you set up the arrangement. Check your rates notice, permit conditions, or renewal emails to confirm the schedule, and contact the City if you want to change your payment method or instalment plan.

How do I contact the City of Perth about a charge I don’t recognise?

Visit perth.wa.gov.au and navigate to the ‘Contact us’ section for up‑to‑date phone numbers, email addresses, and online enquiry forms for Parking, Rates, and other services. You can also call the City of Perth Customer Experience Centre during business hours (Perth time) for general billing enquiries. Have your bank card’s last four digits, transaction date and amount, and any related notice or invoice numbers ready so they can quickly investigate and clarify the charge.

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