City of Walla Walla

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The City of Walla Walla is the municipal government for Walla Walla, Washington, providing local services such as utilities, public works, public safety, and administrative functions. Charges with this descriptor are typically for city bills and fees processed through the Finance Department.

Walla Walla, WA
wallawallawa.gov

About City of Walla Walla

The City of Walla Walla is the local municipal government serving residents and businesses in Walla Walla, Washington. Through its various departments—including Finance, Utilities, Public Works, Parks & Recreation, Police, Fire, and others—the city provides essential services such as water, sewer, sanitation, street maintenance, and community programs. The Finance Department is responsible for accounting, treasury management, payroll, and especially utility billing and general accounts receivable, and it operates the city’s online and phone payment systems for bills and fees. ([wallawallawa.gov](https://www.wallawallawa.gov/government/finance?utm_source=openai))

A card charge reading similar to “CFO 401 WALLA WALLA WA” is very likely tied to a payment made to the City of Walla Walla’s Finance/Customer Service division, often for utility bills (water, sewer, sanitation), landfill or sanitation-related fees, or other city invoices and general accounts receivable items. The city encourages residents to pay these obligations by card online, by phone, or in person at City Hall, and recently implemented a 2.45% convenience fee on card payments to offset processing costs, which may appear as part of the total charge amount. ([wallawallawa.gov](https://www.wallawallawa.gov/government/finance?utm_source=openai))

If you have questions about a charge from the City of Walla Walla, you can verify it by comparing the date and amount with recent utility bills, invoices, or notices from the city, and by checking your online utility billing or payment portal records. Receipts are typically provided online, by email, or in person at City Hall. If something looks incorrect, residents can contact Finance/Customer Service at the City Hall address or phone listed on their bill or on the city’s website, where staff can look up the transaction by account number, name, or card details and help resolve issues such as misapplied payments, duplicate charges, or questions about the new credit/debit card service fee. ([wallawallawa.gov](https://www.wallawallawa.gov/government/finance?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to City of Walla Walla.

  1. CFO 401 WALLA WALLA WA 0739

Frequently Asked Questions

What is the charge labeled “CFO 401 WALLA WALLA WA” on my card statement?

This descriptor most likely refers to a payment processed by the City of Walla Walla’s Finance/Customer Service division, commonly for a city utility bill (water, sewer, sanitation) or another city invoice or fee. Compare the charge date and amount with your latest bill or online utility account to confirm.

What types of payments can result in a City of Walla Walla card charge?

Common card charges to the City of Walla Walla include payments for monthly water/sewer/sanitation utility bills, landfill or sanitation fees, certain permits or licenses, and other general invoices billed by the Finance Department. Court-related payments are usually processed through city or partner systems but will still identify the city or its court on your receipt. ([wallawallawa.gov](https://www.wallawallawa.gov/government/finance?utm_source=openai))

Why is my City of Walla Walla payment higher than the amount on my bill?

The City of Walla Walla assesses a 2.45% convenience fee on credit and debit card payments to cover processing costs. When you pay a bill by card—online, by phone, or in person—the fee is added to the amount due, so your card charge will be slightly higher than the billed amount. ([nbcrightnow.com](https://www.nbcrightnow.com/news/city-of-walla-walla-introduces-2-45-service-fee-for-card-payments/article_80667992-cca4-11ef-ac46-1fec4d171927.html?utm_source=openai))

How can I avoid the 2.45% card convenience fee when paying the City of Walla Walla?

To avoid the convenience fee, you can pay your utility or other city bills using alternatives such as auto-pay from your bank account, paying by check or cash at City Hall, or using the drop box and mail-in options listed on your bill and on the city’s Finance/Utility Billing page. These methods do not incur the card processing surcharge. ([wallawallawa.gov](https://www.wallawallawa.gov/government/finance?utm_source=openai))

How do I get a receipt or verify a payment I made to the City of Walla Walla?

You can log into the city’s online utility or payment portal to view recent transactions and print receipts, or refer to the confirmation email or phone confirmation number you received when paying. If you cannot locate your records, contact the Finance/Customer Service office using the phone number or email on your bill or on wallawallawa.gov and provide your account number, name, and approximate payment date. ([wallawallawa.gov](https://www.wallawallawa.gov/government/finance?utm_source=openai))

How do I dispute or correct a City of Walla Walla charge on my card?

First, verify that the charge matches one of your city bills or invoices. If the amount or date does not match, contact the City of Walla Walla Finance/Customer Service office and request a review of the transaction; they can confirm whether the payment was posted correctly, adjust misapplied funds, or issue a correction if appropriate. If the city confirms no record of your payment or you believe it is fraudulent, contact your card issuer to initiate a dispute.

Can I set up automatic recurring payments for my City of Walla Walla utility bill?

Yes. The city allows customers to enroll in automatic payments, typically through bank auto-pay or the utility billing portal, so your bill is paid each month without manual action. Check the utility billing section of wallawallawa.gov or the back of your bill for enrollment forms and instructions. ([wallawallawa.gov](https://www.wallawallawa.gov/government/finance?utm_source=openai))

Who should I contact if I have questions about my City of Walla Walla utility balance or past-due notice?

For questions about balances, due dates, or shut-off notices, contact the City of Walla Walla Finance/Customer Service team at the phone number and address listed on your utility bill or on the Finance Department page of wallawallawa.gov. They can explain charges, arrange payment options, and help resolve delinquent account issues. ([wallawallawa.gov](https://www.wallawallawa.gov/government/finance?utm_source=openai))

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