Cyber Internet Services Private Limited (Cybernet)

Telecom80% confidence

Cyber Internet Services Private Limited, trading as Cybernet, is a leading Pakistani fixed-line telecommunications and internet service provider offering fiber broadband, data connectivity, and enterprise network services across the country.

Karachi, Pakistan
cyber.net.pk
Owned by Lakson Group

About Cyber Internet Services Private Limited (Cybernet)

Cyber Internet Services Private Limited, trading as Cybernet, is a major Pakistani fixed-line telecommunications and internet provider headquartered in Karachi. Founded in 1996 and part of the Lakson Group, Cybernet focuses primarily on business and carrier services, offering dedicated fiber broadband, Carrier Ethernet, MPLS VPNs, IP transit, data-center and cloud interconnect, and managed network services to enterprises and government customers across Pakistan. It operates one of the country’s largest fiber networks, spanning tens of thousands of kilometers and serving 70+ cities, and is the parent company behind consumer brands like StormFiber (fiber-to-the-home internet/TV/phone) and RapidCompute (cloud and security services). Cybernet is also connected to multiple international submarine cable systems and runs Tier‑1 capacity, positioning Pakistan as a regional internet hub.

A Cybernet-related charge may appear on your bank or card statement if you or your organization pays for any of its services, including StormFiber home fiber packages, enterprise connectivity, or RapidCompute cloud resources. For StormFiber residential customers, charges are usually monthly, prepaid subscription fees (often in the range of roughly PKR 1,500–5,000+ per month depending on speed and whether you have internet-only or triple-play TV/phone bundles), plus possible one‑time installation or equipment fees (commonly around PKR 12,000, sometimes paid in installments). Enterprise customers are typically billed against a contract or service order for dedicated links, data-center hosting, or managed services, usually invoiced monthly in advance. Charges can also include add‑ons like static IPs, extra HD TV boxes, relocation fees, or advance lump‑sum payments covering 3, 6, or 12 months of service. Online card payments made through StormFiber’s or Cybernet’s portals may show descriptors such as “CYBERNET,” “CYBER INTERNET SERVICES PVT LTD,” or “STORMFIBER / CYBER.”

If you’re unsure about a Cybernet charge, first check whether you (or someone in your household or company) use StormFiber home internet/TV/phone, RapidCompute, or any Cybernet corporate connectivity service, and compare the amount to your usual monthly bill or installation fees. Log in to your StormFiber portal at my.stormfiber.com or your corporate billing/ERP system to view invoices and payment history, or search your email for recent invoices and payment receipts from @stormfiber.com or @cyber.net.pk. If things still don’t add up, contact Cybernet directly via info@cyber.net.pk or their national sales/support numbers (Sales: +92‑111‑44‑55‑56, Support: +92‑111‑56‑56‑56) during business hours, or reach StormFiber support via its 24/7 helpline and support email listed on stormfiber.com; ask them to confirm the transaction, billing period, and account it belongs to. If they cannot locate the charge or you suspect fraud, immediately contact your bank or card issuer to dispute the transaction and request a card replacement.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Cyber Internet Services Private Limited (Cybernet).

  1. CYBERNET

Frequently Asked Questions

What kinds of subscriptions or services does Cybernet typically bill me for?

Most consumer-facing charges linked to Cyber Internet Services are for StormFiber fiber-to-the-home services — monthly internet-only plans or triple-play bundles (internet + TV + phone). Business customers may see Cybernet charges for dedicated internet access, MPLS/VPN connectivity between offices, data center or colocation services, or RapidCompute cloud and security solutions under a corporate contract. If you work for an organization in Pakistan, your corporate finance team may have authorized recurring Cybernet payments for these services.

What monthly amounts from Cybernet or StormFiber are common on bank or card statements?

StormFiber’s standard residential internet packages typically range from roughly PKR 1,500–4,500+ per month before taxes, depending on speed (for example, 2–5 Mbps entry plans in the PKR 1,500–2,000 range and higher-speed plans like 30–40 Mbps in the PKR 3,500–4,600 range). Many plans also carry a one‑time installation/ONT fee of about PKR 12,000, which may be billed upfront or as monthly installments (such as PKR 1,200/month for 12 months). Corporate Cybernet services are usually priced on customized contracts, so you may see higher, negotiated recurring amounts tied to a specific service order rather than listed retail packages.

How does billing work for StormFiber and other Cybernet services, and when am I charged?

StormFiber operates on a prepaid model: your first bill is generated as soon as your account is created and service is selected, and subsequent bills are issued on the 1st of each month, covering service for the upcoming month, with payment typically due by the 10th. If you pay by card via the online portal, you may see the Cybernet/StormFiber charge on or just after the day you submit payment, even though it covers the full next month of service. Enterprise Cybernet customers are usually billed monthly in advance according to contract terms, and payments are often made by bank transfer or cheque rather than individual cards.

Why do I see more than one Cybernet or StormFiber charge in the same month?

Multiple charges in a single month can happen for several reasons. You might have your regular monthly subscription plus a one‑time fee, such as initial installation, equipment replacement, relocation of service, or an additional HD TV box. Some customers also choose to pay several months in advance (for example 3, 6, or 12 months) to unlock discounts, which can appear as a larger lump‑sum charge instead of the normal single-month amount. Review your latest invoice(s) in the StormFiber portal or ask your corporate billing contact to confirm whether any add‑ons, pro‑rated adjustments, or advance payments were posted for that cycle.

How can I cancel or pause Cybernet/StormFiber services so future charges stop?

For StormFiber home services, you generally need to contact support (via the 24/7 helpline, support email, or your online portal) and request permanent disconnection or relocation; you may be asked to clear outstanding dues and return company equipment like the ONT and router. If you only want a temporary break, StormFiber lets you request a temporary suspension by emailing billing@stormfiber.com from your registered email and specifying the dates; billing is typically adjusted according to their suspension policy. For enterprise Cybernet or RapidCompute services, cancellations and pauses usually follow the terms of your corporate contract, so your organization’s IT or procurement team should coordinate directly with your assigned Cybernet account manager or the Cybernet Service Desk.

How do I get a detailed invoice or receipt for a Cybernet or StormFiber charge I’m seeing?

If the charge is for StormFiber, you should receive a monthly bill on your registered email address, and you can also download invoices and payment history by signing into your self‑service portal at my.stormfiber.com. For enterprise services billed directly by Cybernet, invoices are typically sent to the billing email on file for your company; your finance or accounts department can provide you with a copy. If you can’t find the document, email info@cyber.net.pk or StormFiber’s billing/support address with your name, registered phone number, CNIC, and (if known) customer/account ID and request a duplicate invoice for the specific billing period.

What is a small or pending authorization from CYBERNET on my card, and will it turn into a full charge?

When you pay a StormFiber or Cybernet invoice online with a debit or credit card, their payment gateway or your bank may place a small temporary authorization (or show the full amount as "pending") to verify the card details. This is standard card-processing behavior: the authorization typically falls off or converts into a finalized transaction within a few business days, and you are only ultimately billed for the actual invoice amount. If the authorization remains pending for more than a week or you see both a pending and a posted charge for the same invoice, contact your bank first to clarify the status, then reach out to StormFiber or Cybernet support with screenshots if a duplicate debit has occurred.

How can I contact Cybernet about a charge I don’t recognize or that looks incorrect?

Start by identifying whether the charge is likely tied to a StormFiber residential connection or to a business/enterprise service. For StormFiber, you can call their 24/7 helpline listed on stormfiber.com, use the "Get in touch" form, or email helpdesk@stormfiber.com or info@stormfiber.com and provide your registered mobile number and CNIC along with the transaction date and amount. For core Cybernet services (corporate links, RapidCompute, etc.), email info@cyber.net.pk or call their national UAN numbers (Sales: +92‑111‑44‑55‑56, Support: +92‑111‑56‑56‑56) and ask them to check the charge against your company or personal account; if they confirm that no related account exists, contact your bank immediately to dispute the transaction as unauthorized.

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