Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships

Government97% confidence

A Queensland Government department (2020–2023) responsible for policies, programs and services relating to seniors, disability support, and Aboriginal and Torres Strait Islander partnerships across Queensland.

Brisbane, Queensland, Australia
dsdsatsip.qld.gov.au
Owned by Queensland Government (State of Queensland)

About Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships

The Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships (DSDSATSIP) was a Queensland Government department (operating under this name from 2020–2023) responsible for policies, funding and programs that support older Queenslanders, people with disability, their families and carers, and Aboriginal and Torres Strait Islander communities. The department oversaw a wide range of government-funded services, including disability and community care services, support for seniors, concessions and rebates programs, community grants, and partnership initiatives with Aboriginal and Torres Strait Islander organisations. Although government machinery-of-government changes may alter the department’s structure or name over time, charges will still typically appear on statements under a Queensland Government descriptor linked to this portfolio.

A charge from this department may appear on your bank or card statement if you have paid fees for disability support services, community-based programs, respite or accommodation services, training or workshops, or if you have repaid a grant overpayment or invoice issued by the department. In some cases, you might see recurring direct debit payments for ongoing service arrangements, regular service-user contributions, or instalment plans for government fees. One-time charges can arise from event registrations, venue hire, program participation fees, or repayments negotiated with the department. You may also see small temporary “QLD GOV” or similar authorisation holds when a new card is registered as a payment method, which should drop off after your bank finalises processing.

If you’re unsure about a DSDSATSIP charge, start by checking any recent correspondence, invoices or service agreements you have with Queensland Government disability, seniors or Aboriginal and Torres Strait Islander programs, and compare the exact amount and date with your records. You can look for payment/receipt emails, letters of offer for grants, or statements from funded service providers that collect fees on the department’s behalf. To clarify a charge, contact the department via the details on dsdsatsip.qld.gov.au or through the Queensland Government general enquiries line (13 QGOV / 13 74 68) and have your full name, the exact transaction amount and date, and any invoice or client reference numbers ready. Common issues—such as misallocated payments, duplicate charges, or confusion about recurring direct debits—are usually resolved by speaking with the finance/accounts receivable unit, who can confirm what the charge relates to and advise on adjustments or refunds if required.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships.

  1. DSDSATSIP Brisbane AUS

Frequently Asked Questions

Why is there a charge from the Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships on my bank statement?

This charge usually relates to a payment you made to the Queensland Government for services or programs connected to seniors support, disability services, or Aboriginal and Torres Strait Islander initiatives. It may be for service-user contributions (for example, for accommodation, respite or community programs), repayment of an invoice or grant overpayment, or a registration fee for a workshop or event. The descriptor might appear as “QLD GOV DSDSATSIP” or similar on your statement.

Do charges from this department involve subscriptions or recurring payments?

While the department does not sell commercial “subscriptions” in the usual sense, you may have a regular, recurring charge if you arranged ongoing payments for government-provided or funded services. Examples include periodic service-user contributions for disability support or regular fees for seniors programs or accommodation. These are usually set up via a direct debit or instalment plan documented in your service agreement or payment arrangement letter.

What are common amounts I might see charged by this department?

Amounts can vary widely depending on the type of program or service—ranging from small co‑payments (for example, under $20 for some activities or events) through to fortnightly or monthly service contributions, or larger one‑off amounts for grant repayments or invoiced services. If the amount matches an invoice, statement, or agreement you’ve received from a Queensland Government seniors, disability, or Aboriginal and Torres Strait Islander program, it is likely connected to that arrangement. When in doubt, contact the department with the exact amount and date so they can look up the transaction.

How can I cancel or change a recurring payment arrangement with this department?

To cancel, pause or change a recurring direct debit or instalment plan, you need to contact the department using the details on your payment agreement or invoice, or via the general enquiries information on dsdsatsip.qld.gov.au. Provide your client or account number, the bank account or card being debited, and the dates of recent payments. Note that stopping a direct debit with your bank does not automatically cancel your obligation to pay, so you should confirm any changes directly with the department in writing and request updated payment arrangements if needed.

How do I request a refund or dispute a DSDSATSIP charge?

If you believe you’ve been overcharged, charged twice, or charged in error, contact the department’s finance or accounts receivable team using the contact details shown on your invoice or via the Queensland Government general enquiries line (13 QGOV / 13 74 68). Have your bank statement, transaction details and any relevant invoice or reference numbers available. The department will review the payment, confirm what it relates to, and, if a mistake is identified, process a refund or adjustment in line with Queensland Government financial policies.

Why do I see a pending or small temporary charge from the Queensland Government linked to this department?

Some banks display a small temporary authorisation or ‘pending’ transaction when a new card or account is used to set up payments, particularly for online or phone payments to government. This is an authorisation hold used to verify your payment method and should either disappear or be replaced by the final confirmed charge within a few business days. If a small amount appears to have been taken and not reversed after your statement cycle, contact both your bank and the department for clarification.

How can I confirm which program or service my charge relates to?

Compare the transaction date and amount with any invoices, letters, service agreements or grant documents you’ve received from Queensland Government programs for seniors, disability services, or Aboriginal and Torres Strait Islander initiatives. Many documents include a customer reference number or invoice number that the department can use to trace your payment. If you still can’t identify it, contact the department, quote the transaction amount, date, and any references shown on your statement, and they can look up the associated program in their system.

How do I contact the Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships about a charge?

Visit dsdsatsip.qld.gov.au to find current contact details for the relevant program area or finance/accounts team, or call the Queensland Government general enquiries line on 13 QGOV (13 74 68) and ask to be directed to the appropriate unit. When you call or email, include your full name, contact details, the exact transaction amount and date, and any invoice, client, or grant reference numbers. For privacy reasons, they may ask you a few identity‑verification questions before discussing your account.

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