Department of Transport and Major Infrastructure

Government95% confidence

Western Australia’s Department of Transport and Major Infrastructure is the state government agency responsible for coordinating transport services and systems, delivering major infrastructure projects, and processing traffic infringement payments (including those issued by WA Police).

Perth, Western Australia, Australia
transport.wa.gov.au

About Department of Transport and Major Infrastructure

The Department of Transport and Major Infrastructure (DoT) in Western Australia is a state government agency based in Perth responsible for planning and managing the state’s transport systems and delivering key infrastructure projects. It oversees vehicle and boat registrations, driver licences, marine safety, and various permits and accreditations. In addition, the Department processes certain transport-related payments on behalf of other government bodies, including traffic infringement payments and some fines issued by WA Police and local authorities. Payments are commonly made via the Department’s secure online services at transport.wa.gov.au, by phone, in person at Driver and Vehicle Services centres, or through approved third‑party agencies.

A charge from “Department of Transport and Major Infrastructure” (or similar wording such as “WA Dept of Transport”, "WA DOT", or "WA Transport") may appear on your bank or card statement when you pay for a vehicle or trailer registration renewal, driver licence renewal, marine licence or registration, or other transport-related fee. You may also see a charge if you have paid a traffic or speed camera infringement, a parking or traffic fine processed through the Department’s systems, a practical driving assessment, or a plate or permit application. Some payments can be once-off (for example, a fine, number plate order, or theory test fee), while others recur at set intervals (such as annual or six‑monthly vehicle registration or driver licence renewals). In some cases, a small temporary authorisation may appear when you pay online as your bank verifies the card, which is then reversed automatically.

If you are unsure about a Department of Transport and Major Infrastructure charge, start by checking recent correspondence such as registration or licence renewal notices, traffic infringement notices, and email or SMS reminders from the Department or WA Police. You can log into your DoTDirect online account via transport.wa.gov.au to view current and past transactions for vehicle, driver, and marine services that are linked to your profile. For questions or to confirm a payment, you can contact the Department using the details on their website (including phone, online enquiry forms, or visiting a Driver and Vehicle Services centre). Have your vehicle or licence number, infringement notice number, and the exact amount and date of the charge ready; common issues such as duplicate payments, incorrect vehicle details, or disputed infringements are usually resolved by providing supporting documents and, where eligible, requesting a refund or review through the official channels.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Department of Transport and Major Infrastructure.

  1. DEPT OF TRANSPORT - BECKENHAM AU
  2. DOT POLICE INFRINGEMEN EAST PERTH AU
  3. DOT POLICE INFRINGEMEN INNALOO AU
  4. DOT POLICE INFRINGEMEN EAST PERTH AUS

Frequently Asked Questions

Why do I see a charge from the Department of Transport and Major Infrastructure on my bank statement?

Most people see this charge after paying for a vehicle or trailer registration renewal, driver’s licence renewal, marine licence or vessel registration, or a traffic infringement issued in Western Australia. It may also relate to fees for a driving test, number plate order, transfer of ownership, or a fine processed on behalf of WA Police. Review any recent renewal or infringement notices, then log in to DoTDirect at transport.wa.gov.au to match the date and amount with a known transaction.

What are common amounts I might be charged by the WA Department of Transport and Major Infrastructure?

Common charge amounts include vehicle registration renewals (often several hundred dollars depending on vehicle type and period chosen), driver’s licence renewals (typically in multi‑year blocks such as 1, 3, or 5 years), and traffic infringements (which can range from around $100 to several hundred dollars depending on the offence). Smaller amounts may relate to theory tests, practical driving assessments, number plate fees, or transfer and administration fees. The exact fee schedule is published on transport.wa.gov.au and can vary over time and by service type.

Why does my statement show this charge as recurring when I only paid once?

Some banks and card providers automatically flag government and renewal-type payments as ‘recurring’ or ‘standing instructions’, even when the Department only processes a single payment. The Department of Transport and Major Infrastructure does not automatically debit your card on an ongoing basis; each renewal or infringement payment must be authorised by you at the time of payment. If your bank labels it as recurring, it is a bank-side description and not evidence of an automatic subscription or direct debit with the Department.

Can I cancel or stop future charges from the Department of Transport and Major Infrastructure?

The Department does not run subscription-style services; charges occur when you choose to renew or pay for a specific service, or when you make a payment for a fine or infringement. To avoid future renewal charges, you can choose not to renew a vehicle or vessel registration (noting that it becomes unlicensed and cannot be used on the road or water) or not to renew a licence (which can affect your legal ability to drive). If you believe a payment has been taken in error, contact the Department using the details at transport.wa.gov.au and speak with your bank about blocking your card if you suspect card misuse.

How do I request a refund or correct an incorrect payment to the Department of Transport and Major Infrastructure?

Refunds are considered on a case‑by‑case basis under WA government legislation and Department policy, for example if you paid the wrong account, duplicated a payment, or cancelled a transaction before it took effect. In most cases you will need to complete a refund or adjustment form and provide evidence such as receipts, registration or licence numbers, and bank statements. Start by calling the Department or lodging an enquiry through transport.wa.gov.au with details of the payment (date, amount, card used, and reference number); they will advise whether a refund or credit is possible and what supporting documents are required.

Why do I see a small or temporary charge from the Department of Transport that later disappears?

When you pay online or by card, your bank may place a temporary authorisation hold to verify that your card is valid and has sufficient funds. This can appear as a small pending amount or as a duplicate pending transaction for the same payment. Authorisation holds are typically released automatically by your bank within a few business days and are not retained as revenue by the Department of Transport and Major Infrastructure. If a pending amount does not drop off after several days, contact your bank for clarification and then the Department if needed.

How can I verify what this charge was for and get a copy of my receipt?

The easiest way is to log in to your DoTDirect account via transport.wa.gov.au and check your transaction history for vehicle, driver, and marine services linked to your profile; many receipts and renewal confirmations can be re‑downloaded there. If you paid an infringement or fine, use the infringement notice number to look up the payment status on the relevant online payment page or contact the Department with the notice number and payment details. You can also request a copy of a receipt by calling the Department or visiting a Driver and Vehicle Services centre with proof of identity and your payment information.

Who do I contact if I have a question about a traffic infringement payment processed by the Department of Transport and Major Infrastructure?

If your charge relates to a traffic or speed camera infringement, start by checking the details on the infringement notice itself, which lists the responsible issuing authority (often WA Police) and contact information. For questions specifically about the payment (for example, whether it was received, applied to the correct notice, or duplicated), you can contact the Department using the phone numbers or online enquiry forms at transport.wa.gov.au and provide your infringement notice number and payment reference. For disputes about the infringement itself (such as contesting the offence), you generally need to follow the instructions on the notice or contact WA Police or the relevant authority directly.

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