Directorate General of Immigration, Republic of Indonesia

Government90% confidence

The Directorate General of Immigration is the Indonesian government authority responsible for immigration policy and services, including issuing visas, stay permits, and managing border control. Online e‑Visa and e‑VOA applications and payments are processed through its official immigration portals.

Jakarta, Indonesia
imigrasi.go.id
Owned by Government of Indonesia, Ministry of Law and Human Rights

About Directorate General of Immigration, Republic of Indonesia

The Directorate General of Immigration (Direktorat Jenderal Imigrasi) is the Indonesian government authority responsible for managing immigration policy, border control, and foreign nationals’ stay in Indonesia. Operating under the Ministry of Law and Human Rights and headquartered in Jakarta, it issues visas, electronic visas (e‑Visa), electronic Visa on Arrival (e‑VOA), residence/stay permits (ITAS/ITAP), re‑entry permits, and exit permits. Many applications and payments are processed online through official portals linked from the main site at imigrasi.go.id, as well as at Indonesian embassies, consulates, and immigration offices inside Indonesia.

A charge from the Directorate General of Immigration (often appearing as “DIRJEN IMIGRASI,” “IMIGRASI RI,” “INDONESIA IMMIGRATION,” or similar) usually relates to visa or stay-permit fees. This may include e‑VOA or e‑Visa application fees, visa extension fees, overstay fines, multiple‑entry visa fees, limited stay permit (ITAS) or permanent stay permit (ITAP) fees, or various administrative and biometrics charges. Charges can be one‑time payments for an application, recurring only if you repeatedly extend or renew your permission to stay, and may appear as an authorization hold when you submit an online application before the payment is fully settled. Some travelers also see multiple small test or pending amounts when the system verifies their card or when a failed application is re‑submitted.

To verify or resolve a question about this charge, start by checking your recent travel and immigration activity related to Indonesia: online e‑VOA/e‑Visa applications, visa extensions at a local Kantor Imigrasi, overstay settlements, or sponsorship/permit processing by an agent using your card. Match the transaction date and amount with confirmation emails, receipts from the official immigration portals or payment gateways, or stamped invoices issued at the immigration office. If you still have questions, contact Indonesian Immigration via the official website imigrasi.go.id, the “Layanan Publik” (public services) or “Contact” sections, or visit/call the immigration office that processed your application; have your passport number, application number, and transaction reference ready to speed up assistance. Avoid sharing card details by email and only use contact information listed on official government sites.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Directorate General of Immigration, Republic of Indonesia.

  1. finpay*e-Visa IDN

Frequently Asked Questions

Why did I get charged by the Directorate General of Immigration when applying for an Indonesian e‑VOA or e‑Visa?

When you apply for an Indonesian e‑VOA (electronic Visa on Arrival) or e‑Visa through the official immigration portal, you must pay the government visa fee online. For example, a standard single‑entry Visa on Arrival is typically IDR 500,000 (around US$30–35), plus any card processing or bank currency‑conversion fees. This payment is processed on behalf of the Directorate General of Immigration and will appear on your card statement as an immigration-related charge once your payment is authorized.

What typical amounts might I see from Indonesian Immigration on my bank or card statement?

Common charges include visa fees such as a Visa on Arrival (around IDR 500,000), visa extensions (often similar to the original VOA fee), various e‑Visa types (amounts vary by visa category and duration), and overstay fines (charged per day of overstay, in Indonesian Rupiah). When paid by foreign cards, these will appear in your statement currency after conversion and may differ slightly due to exchange rates and bank fees. You may also see small temporary authorization amounts when the system verifies your card during online payment.

Why do I see multiple or pending charges from Indonesian Immigration after submitting an online application?

Multiple or pending charges usually occur when a payment attempt is made more than once, for example if the connection drops, the page is refreshed, or the card is declined and you retry. The system or payment gateway may place an authorization hold on your card, which can show as a pending transaction before it is either captured (completed) or automatically released. If you see duplicate pending charges, check your application status on the immigration portal; if only one application was approved, the other holds should fall off automatically within a few business days, depending on your bank.

How can I confirm what specific service my Directorate General of Immigration charge is for?

Log in to the official immigration portal you used (for example, the e‑VOA/e‑Visa system linked from imigrasi.go.id) and review your application history, payment status, and downloadable receipts. Match the transaction date and amount on your statement with the receipt or payment confirmation email, which usually lists your application number, visa type, and fee paid. If the charge came from an in‑person visit to an immigration office, check any printed invoices or payment slips you received at the counter.

How do I change, cancel, or withdraw an Indonesian visa application and will my payment be refunded?

Once a visa or e‑VOA application has been submitted and paid, fees are generally non‑refundable under Indonesian immigration regulations, even if you later decide not to travel or your travel plans change. In some limited circumstances (such as duplicate payments or clear technical errors), you may request a correction or refund by contacting the immigration office or helpdesk that handled your case, providing proof of duplicate charges and your application number. However, there is no automatic refund for unused or abandoned visas, so always double‑check details before confirming payment.

How do I contact the Directorate General of Immigration about an unexpected charge?

Use only official channels listed on imigrasi.go.id, such as the national call center, online helpdesk forms, or email addresses ending in .go.id, and avoid third‑party websites. When you contact them, be prepared to provide your full name as on your passport, passport number, approximate transaction date and amount, and any application or receipt numbers you have. If the charge is linked to a local immigration office (Kantor Imigrasi), you may also call or visit that office directly using the contact details published on the official site.

Why was I charged again by Indonesian Immigration when extending my stay in Indonesia?

Visa extensions, conversion of visa types, and stay-permit renewals are separate government services that each require their own fee, so it is normal to see new immigration charges when you extend your Visa on Arrival or change to a different visa or ITAS. The extension fee is usually similar to the original visa fee and is charged per extension period granted. Payments made at a local immigration office or through an online scheduling/extension system will post as additional charges on your bank or card statement.

What should I do if I don’t recognize a charge labeled “Imigrasi” or “Indonesia Immigration” on my statement?

First, check whether you, a family member, or an agent acting on your behalf recently applied for an Indonesian visa, e‑VOA, extension, or paid an overstay fine using your card. Review your emails (including spam/junk folders) for receipts or confirmations from official .go.id addresses and compare the billed amount to typical visa fees. If you still cannot identify the transaction, contact Indonesian Immigration via official channels with your passport and travel details, and also notify your bank or card issuer so they can investigate any potential unauthorized use.

This merchant is in the Government category

Browse all

Related Merchants

North Sydney Council
Brisbane City Council
Australian Securities and Investments Commission
VicRoads
City of Parramatta Council

Compare Directorate General of Immigration, Republic of Indonesia

vsNorth Sydney CouncilvsBrisbane City CouncilvsAustralian Securities and Investments Commission

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you