Dodo

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Dodo is an Australian telecommunications and utilities provider offering broadband internet, mobile phone services, and home energy plans to residential customers.

Melbourne, Victoria, Australia
dodo.com.au
Owned by Vocus Group

About Dodo

Dodo is an Australian telecommunications and utilities provider based in Melbourne, Victoria, and is part of the Vocus Group. It offers a range of residential services including NBN broadband internet, mobile phone plans (SIM-only), home phone/VoIP, as well as gas and electricity services in selected states. Customers typically manage their services and billing through the My Dodo online portal or mobile-friendly website at dodo.com.au, where they can view invoices, update payment details, and change plans.

A Dodo charge on your bank or card statement usually relates to a monthly bill for NBN internet, mobile service, home phone, or a bundled plan that may also include energy. Charges are most often recurring subscription fees billed monthly in advance, but you may also see one-off fees such as setup or connection charges, modem or hardware costs, excess usage (for older plans), late payment fees, or pro‑rata charges when you change plans mid-cycle. New customers may see an initial partial-month charge plus the next full month, and there can also be small temporary authorization holds when you first add or update a payment method.

If you’re unsure about a Dodo charge, start by logging into your My Dodo account at my.dodo.com or via dodo.com.au and reviewing your latest invoices under the Billing section. Compare the billing date and amount against the transaction on your bank statement, and check whether any family members or housemates have services under your name or card. If something doesn’t look right, contact Dodo customer support via phone (listed on your bill and the website), live chat, or the online help form; have your account number, service address, and the exact charge amount/date ready. Common issues—such as duplicate payments, cancelled services still billing, or plan-change fees—are usually resolved by reviewing your contract terms and recent invoices, and Dodo may issue adjustments or refunds where applicable under their billing and complaints policy.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Dodo.

  1. DODO SERVICES PTY LTD MELBOURNE AU

Frequently Asked Questions

Why am I being charged monthly by Dodo when I only remember signing up once?

Most Dodo services—such as NBN broadband, mobile SIM-only plans, and home phone—are billed as ongoing monthly subscriptions rather than one‑off purchases. When you sign up, you agree to recurring billing until you cancel the service, even if there was a promotional first month or discounted intro offer. Check your My Dodo account under Billing to see which active services are being charged each month.

What are typical Dodo charge amounts I might see on my statement?

Common Dodo charges include monthly NBN plans (often in the range of about $60–$100 per month depending on speed and inclusions), mobile SIM-only plans (often around $10–$40 per month depending on data and calls), and energy usage/billing amounts that vary by consumption. You might also see once-off fees such as setup or connection fees, modem purchase costs, or late payment fees, which will appear as separate line items on your Dodo invoice. Always refer to your latest bill in My Dodo for the exact plan name and amount.

Why do I see two Dodo charges in the same month or a higher first bill?

Your first Dodo bill can include a pro‑rata amount for a partial month plus the next full month in advance, which can make the initial charge look higher or appear as two separate amounts. Duplicate-looking charges can also occur when you change plans mid-cycle or add a new service (for example, adding mobile to an existing NBN account). Check the itemised invoice in My Dodo to confirm if the charges reflect overlapping billing periods or additional services.

How do I cancel my Dodo internet, mobile, or energy service so I stop being charged?

To cancel, you generally need to contact Dodo directly—either by calling customer service or using the online chat/contact options listed at dodo.com.au. For many services, cancellation can’t be completed solely by email; they may need to verify your identity and the service details over the phone or via secure chat. Before cancelling, review any contract terms, notice periods, or early termination fees that might apply, and confirm your final billing date and any hardware return requirements.

How can I get a refund or billing adjustment from Dodo if I was overcharged?

If you believe you’ve been overcharged, log into My Dodo and download or view your recent invoices to identify the specific issue (for example, a cancelled service still billed or an incorrect plan price). Then contact Dodo support with your account number, invoice number, and the exact charge in question; you can usually reach them by phone or via the help/contact section on dodo.com.au. Dodo will review your billing history and, if an error is confirmed, may issue a credit on your next bill or a direct refund to your original payment method according to their refund and complaints policy.

Why do I see a small or temporary Dodo amount (like $1–$2) on my card statement?

Dodo may place a small temporary authorization hold on your card when you first sign up or when you update your payment details, to verify that the card is valid. These verification holds are not actual charges and should automatically drop off or be reversed within a few business days, depending on your bank. If a small test amount remains pending for longer than a week, contact your bank and then Dodo support with a screenshot of the transaction for clarification.

How can I check which Dodo services are linked to the card that was charged?

Sign in to your My Dodo account at my.dodo.com or via dodo.com.au and go to the Billing or My Services section to see all active services under your customer number. Each invoice lists the services (NBN, mobile, home phone, energy) and the last four digits of the payment method used. If you manage services for family or housemates, ask if they signed up using your details; if you still can’t identify the service, contact Dodo with the transaction date and amount so they can search by payment record.

I thought my Dodo service was on a contract—why did the price on my bill increase?

Some Dodo plans are sold on no‑lock‑in terms with month‑to‑month pricing that can change with notice, while others may have a minimum term but allow price adjustments in certain situations (for example, wholesale cost changes). Price changes are usually communicated by email or on your bill before they take effect. Review the notifications in your email and the messages on your last invoice in My Dodo; if you believe a price rise breaches your agreement, contact Dodo to discuss your options, which may include changing plans or cancelling without penalty in some cases.

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