Dodo is an Australian telecommunications and utilities provider offering broadband internet, mobile phone services, and also reselling energy services to residential customers.
Dodo Services Pty Ltd (commonly known as Dodo) is an Australian telecommunications and utilities provider based in Melbourne, Victoria. Through dodo.com, they offer NBN and other broadband internet plans, home phone/VoIP services, mobile phone plans (SIM-only and bundles), and also resell electricity and gas in selected regions. Dodo is part of the Vocus Group and focuses on budget-friendly, no-fuss plans for residential customers, often bundling internet and energy for discounts on monthly bills.
A Dodo charge on your bank or card statement usually relates to a broadband, NBN, mobile, home phone, or energy account in your name or at your address. Common scenarios include monthly recurring plan fees, upfront modem or connection fees, plan changes (pro‑rata charges or credits), excess usage or add-ons, and energy usage charges or pay-in-advance installments. You might also see charges for a trial or promotional offer that has rolled into a paid plan, or a small pre‑authorisation when you first set up or update your direct debit/credit card details.
If you’re unsure about a Dodo charge, first log in to your My Dodo account via dodo.com or the My Dodo app to check your most recent invoices, payment history, and active services. Verify whether any family member or housemate has a Dodo service at your address, and compare the charge date and amount with your Dodo bill. If something still doesn’t look right, contact Dodo customer support through the Help & Support section on dodo.com, via live chat, or by phone (listed on their website) with your account number and the exact charge details; they can confirm the origin of the transaction, correct billing errors, arrange refunds where applicable, or help you cancel or modify your plan to prevent future charges.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Dodo Services Pty Ltd.
Why is Dodo Services Pty Ltd charging me every month?
Dodo typically bills its internet, mobile, and home phone services on a recurring monthly basis, usually in advance for the upcoming month. If you see a regular monthly charge, it is most likely your NBN/broadband, mobile, or bundled internet-and-energy plan fee being debited via the payment method you set up (direct debit, credit card, or debit card). You can confirm the specific service being billed by logging into My Dodo and checking the invoice breakdown.
What are common amounts I might see from Dodo on my bank statement?
Common Dodo charges include monthly NBN or broadband plans (often in the range of entry-level to mid-tier internet prices), SIM-only mobile plans, and combined internet-and-energy bundles that reflect both usage and supply charges. You may also see once-off charges such as a modem/router fee, connection or activation charges, or early termination fees if you cancel during a contract term. The exact amounts vary by plan and location, so review your latest invoice in My Dodo for a detailed list of charges.
Why did I get a Dodo charge even though I recently cancelled my service?
Dodo generally bills in advance for a full billing period, so if you cancelled after your billing date, you may still see a final charge covering that cycle. In some cases, there may also be a final invoice for prorated usage, remaining contract fees, or unbilled energy usage if you have electricity or gas with Dodo. Check your final bill in My Dodo or your email to see the line items, and contact Dodo support if you believe you’ve been billed beyond your agreed disconnection date.
How do I cancel or pause my Dodo internet or mobile service to stop future charges?
To cancel a Dodo service, log into your My Dodo account and navigate to your service details, where you’ll find options or instructions to request cancellation, or contact Dodo customer support directly via phone or live chat from dodo.com. For internet and mobile, Dodo usually requires notice ahead of your next billing date, and early termination fees may apply if you’re still within a contract term. You’ll keep access to your service until the confirmed disconnection date, after which regular recurring charges should cease.
How can I dispute a Dodo charge or request a refund?
If you believe a Dodo charge is incorrect, first download the relevant invoice from My Dodo and compare the billed items with your plan and usage. If there is an error—such as a double payment, an unwanted add-on, or billing after cancellation—contact Dodo via the Help & Support page, phone, or live chat with your account number, invoice number, and the disputed amount. Dodo can investigate the transaction, make billing adjustments, and process a refund where they confirm you have been overcharged or wrongly billed, usually back to your original payment method.
Why do I see a small or $0 Dodo Services Pty Ltd charge on my card?
Dodo may place a small pre-authorisation (often a very low amount) on your card when you first set up direct debit or update your payment details. This is a temporary hold used to verify that the card is valid and active, and it should automatically drop off or be reversed within a few business days. It is not an actual fee and will not appear as a settled transaction on your final statement.
How does billing work for Dodo energy (electricity and gas) services?
For Dodo energy customers, charges usually consist of supply charges, usage charges, and any applicable discounts or concessions, billed either monthly or quarterly depending on your plan and region. You might also be on a pay-in-advance or bill-smoothing arrangement, where Dodo debits a regular fixed amount and then reconciles it against your actual usage. Your invoice in My Dodo will show meter reads, usage in kWh or MJ, and any adjustments or credits applied.
How do I contact Dodo about a charge I don’t recognise or an account I can’t access?
If you don’t recognise a Dodo charge and can’t log into an account, go to dodo.com and use the Help & Support section to reach customer service via phone or live chat. Have ready the exact name shown on your statement (e.g., “Dodo Services Pty Ltd”), the date, amount, and last four digits of the card or account that was charged; Dodo can use this to search for an associated account. If they confirm the charge doesn’t belong to you, they may advise you to contact your bank or card issuer to block further payments and investigate potential fraud.