Felix Mobile

Telecom95% confidence

Felix Mobile is an Australian digital-only mobile service provider offering simple, contract-free mobile plans using TPG Telecom’s network.

North Sydney, New South Wales, Australia
felixmobile.com.au
Owned by TPG Telecom Limited

About Felix Mobile

Felix Mobile is an Australian digital-only mobile service provider that offers simple, contract-free phone plans using TPG Telecom’s mobile network (Vodafone 4G). Operating out of North Sydney, New South Wales, Felix focuses on app-based signup and account management, with no physical stores and no long-term lock-in contracts. Their flagship offering is a single, straightforward plan with unlimited national talk and text in Australia and unlimited mobile data at a capped download speed (commonly up to 20Mbps), billed as a rolling month-to-month subscription. Customers can usually choose between an eSIM for instant activation or a physical SIM delivered by mail, and all service management — from activation to support — is handled through the Felix Mobile app and website.

A Felix Mobile charge may appear on your bank or card statement when your monthly mobile plan renews, since Felix operates on a prepaid, auto-renewing subscription model. You’ll typically see one charge per service each month for the plan fee (often around AU$35 for the main unlimited-data plan), plus any optional extras you might have added, such as international call packs or roaming packs. You might also see a one-time charge when you first sign up, switch plans, or activate a new SIM/eSIM, and in some cases a small temporary authorization hold when you update your payment method or verify a new card; these pending amounts usually disappear within a few business days.

If you’re unsure about a Felix Mobile charge, start by opening the Felix Mobile app or logging into your account at felixmobile.com.au to review your active services, billing history, and plan details. Check which mobile number is linked to the charge, your most recent renewal date, and whether any add-ons (like roaming or international calls) were recently purchased. If you still have questions, you can contact Felix via in-app live chat (Help > Chat with us) or the chat widget on their website, where a support agent can confirm the origin of the charge, help you cancel or pause future renewals, and advise on eligibility for refunds or billing adjustments. Always compare the date and exact amount on your bank statement with your invoices in the Felix app to quickly spot duplicate charges, overlapping services, or charges from old SIMs you may have forgotten about.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Felix Mobile.

  1. Felix Mobile North Sydney AU

Frequently Asked Questions

Why do I see a Felix Mobile charge on my statement every month?

Felix Mobile works on a prepaid, auto-renewing monthly subscription model, so your plan fee is charged at the start of each new 28–30 day billing period (depending on their current policy). If you have multiple Felix services (for example, more than one mobile number), you may see separate Felix Mobile charges for each service. You can confirm which number each charge relates to by checking the Billing or Payments section in the Felix Mobile app or on felixmobile.com.au.

How much does a typical Felix Mobile plan cost, and what amounts might I see charged?

The most common Felix Mobile charge is the monthly plan fee for their unlimited-data mobile plan, often around AU$35 per month for unlimited talk, text, and data at a capped speed (such as up to 20Mbps). You might also see other amounts if you’ve taken up promotional pricing for your first month, changed plans, or purchased optional add-ons like international calling or roaming packs. Your exact pricing and any discounts are shown in your Felix app under Plan or Billing, along with downloadable receipts.

How do I cancel my Felix Mobile service so future charges stop?

To cancel, open the Felix Mobile app, go to your account or plan settings, and look for the option to cancel or turn off auto-renew for your service. Once auto-renew is disabled, your plan will remain active until the end of the current paid period but will not charge again after that. If you’re having trouble cancelling in the app or you no longer have access to your number, contact Felix via in-app or website live chat and ask them to stop future renewals.

I cancelled my Felix plan but still see a Felix Mobile charge—why did this happen?

Felix charges you at the start of each billing cycle, and cancelling stops the next renewal rather than refunding the current cycle. If you cancelled after your plan had already renewed, you’ll keep access for the remainder of that paid period and may still see that final charge on your bank statement. Double-check your next renewal date in the app; if you believe you were charged after the cancellation date, contact Felix support via chat with a screenshot of the charge so they can investigate.

Does Felix Mobile offer refunds if I’m unhappy or didn’t mean to renew?

Because Felix Mobile operates on a prepaid subscription model, they typically don’t offer refunds for change-of-mind or for unused time once a billing period has started. However, they may review refund requests in specific situations such as duplicate charges, clear billing errors, or if a SIM/eSIM was purchased but never activated. If you think you’ve been charged incorrectly, contact Felix through live chat with your payment receipt and bank statement details so they can check eligibility for a reversal or credit.

Why do I see a small or temporary Felix Mobile charge that later disappears?

You may see a small pending amount from Felix Mobile when you first sign up or when you update your card details; this is usually an authorization hold to verify that your payment method is valid. Authorization holds are not actual charges and should automatically drop off or be reversed by your bank within a few business days. If a small pending amount remains on your account longer than that, contact your bank and Felix support with the date and reference of the transaction.

How can I check what my Felix Mobile charge is for and download a receipt?

Log in to the Felix Mobile app or your account on felixmobile.com.au and navigate to Billing, Payments, or Transaction History to see a list of all past renewals and add-on purchases. Each entry should show the date, amount, and a brief description of what was charged, and many users can download or email a receipt or tax invoice from this section. Match the date and amount shown there with the charge on your bank or card statement to confirm its origin.

How do I contact Felix Mobile about a charge I don’t recognize?

To query an unknown Felix Mobile charge, open the Felix Mobile app and go to Help > Chat with us, or visit felixmobile.com.au and use the live chat widget to speak with a support agent. Provide the last four digits of the card that was charged, the exact amount, and the date shown on your bank statement so they can locate the transaction. They can then confirm which service it relates to, help you cancel or adjust your plan, and advise on next steps if you suspect unauthorized use.

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