Ferny Grove Resource Recovery Centre

Government95% confidence

A Brisbane City Council-operated waste and recycling facility (resource recovery centre) in Ferny Grove, providing household waste disposal and recycling services for Brisbane residents.

Brisbane, Queensland, Australia
brisbane.qld.gov.au

About Ferny Grove Resource Recovery Centre

Ferny Grove Resource Recovery Centre is a Brisbane City Council-operated waste and recycling facility serving households and small businesses in Brisbane, Queensland. It accepts a wide range of materials, including general household rubbish, green waste, recyclables, whitegoods, scrap metal, mattresses, and some problem wastes (such as e-waste and car batteries). Many recyclables can be dropped off at no charge, while mixed waste and certain special waste streams attract a disposal fee based on vehicle type, waste type, and weight. Residents can also use Brisbane City Council waste vouchers (included with some rates notices) to offset or fully cover domestic disposal fees.

A charge from Ferny Grove Resource Recovery Centre may appear on your bank or card statement when you pay a gate fee to dispose of waste, pay for green waste tipping, or are charged for specific items like mattresses or mixed loads. The transaction descriptor may show as "Brisbane City Council", "Ferny Grove RRC", "Ferny Grove Tip", or similar. Charges are typically one-off payments made at the weighbridge or pay station on the day you visit. If your load exceeds the amount covered by waste vouchers, you’ll see a partial fee for the extra weight, and multiple visits in a short period can result in several similar council waste charges.

If you’re unsure about a Ferny Grove Resource Recovery Centre charge, start by checking any recent visits you or members of your household made to the tip or recycling centre, along with any waste vouchers you used. Review your receipt if you still have it, or log into your online banking to confirm the exact date/time and match it to a visit. For detailed questions, fee clarifications, or a copy of a receipt, contact Brisbane City Council via the main Contact Centre on 07 3403 8888 or through the online enquiry forms at brisbane.qld.gov.au and ask for information about a Ferny Grove Resource Recovery Centre transaction. If you believe the amount is incorrect, council can investigate the weighbridge record, and your bank can advise you on disputing a charge if needed.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ferny Grove Resource Recovery Centre.

  1. BCC RESOURCE REC CTR WILLAWONG AU
  2. BCC RESOURCE REC CTR WILLAWONG AUS

Frequently Asked Questions

Why do I see a charge from Ferny Grove Resource Recovery Centre or Brisbane City Council on my statement?

This charge usually relates to a visit to the Ferny Grove Resource Recovery Centre to dispose of household rubbish, green waste, or special items like mattresses or whitegoods. You pay at the gate or weighbridge, and the payment is processed by Brisbane City Council, so the descriptor may show as "Brisbane City Council", "Ferny Grove RRC", or a similar label. Check whether you or someone in your household recently visited the tip around the transaction date.

How are fees calculated at Ferny Grove Resource Recovery Centre?

Fees depend on the type of waste, your vehicle (e.g. car, trailer, ute), and the weight of the load. Domestic customers often use Brisbane City Council waste vouchers, which cover a set weight of general or green waste; if you exceed the voucher allowance, you pay a per‑100kg fee for the additional weight. Some materials, like general mixed waste or mattresses, incur higher fees, while many recyclables (such as paper, cardboard, metals, and some e‑waste) can be dropped off free of charge. Current fee schedules are listed on brisbane.qld.gov.au under Waste and recycling > Resource recovery centres.

Why was I charged even though I used Brisbane City Council waste vouchers?

Each waste voucher covers disposal of up to a certain weight of eligible domestic waste, and only for specific vehicle types and waste categories. If your load was heavier than the voucher allowance, or included items not fully covered (such as certain special wastes or commercial loads), you will be charged for the excess weight or excluded items. Your receipt from Ferny Grove Resource Recovery Centre will usually show how many vouchers were used and what portion of the fee was paid in cash or by card.

Can I get a refund if I think I was overcharged at Ferny Grove Resource Recovery Centre?

If you believe the fee or weight was incorrect, contact Brisbane City Council as soon as possible with the date, approximate time of your visit, and any receipt or transaction reference details. Council staff can review the weighbridge records and the fee applied to your vehicle and waste type. If an error is confirmed, they can advise on the refund process; refunds are typically processed back to the original payment method or via council’s standard refund procedures. Start by calling 07 3403 8888 or using the online enquiry form on brisbane.qld.gov.au.

Why do I see multiple similar Brisbane City Council or Ferny Grove charges on the same day?

Multiple charges on the same day can occur if you made more than one trip to the resource recovery centre, or if separate transactions were processed for different parts of your load (for example, one for general waste and another for a special item like a mattress). Sometimes a voided transaction and the corrected transaction can both briefly appear as pending on your banking app. Check your receipts and final posted transactions; if duplicates remain after a few business days, contact council and your bank for investigation.

Does Ferny Grove Resource Recovery Centre place temporary holds or pending charges on my card?

Most payments at Ferny Grove Resource Recovery Centre are processed as immediate EFTPOS or card transactions, so you will generally see a single final charge rather than a pre‑authorisation hold. However, some banks initially display new transactions as "pending" before they settle, which may create confusion if you check your account soon after the visit. If a pending amount does not convert to a final transaction or disappears after a few days, no actual charge has been taken.

How can I get a copy of my receipt or confirm what was disposed of for this charge?

Receipts are normally provided at the weighbridge or pay station when you complete your transaction at Ferny Grove Resource Recovery Centre. If you’ve lost your receipt, council may be able to retrieve basic details from the weighbridge system using the date, time window, vehicle type, and last four digits of the card used. Contact Brisbane City Council on 07 3403 8888 or via brisbane.qld.gov.au and request assistance with a Ferny Grove Resource Recovery Centre transaction.

Is this charge related to any ongoing subscription or recurring service?

No, Ferny Grove Resource Recovery Centre charges are one‑off fees for each visit to dispose of waste or recycling, and there are no subscriptions or memberships associated with using the facility. If you see repeated charges over several weeks or months, it usually reflects multiple separate visits or trips made by you, someone in your household, or a contractor disposing of waste on your behalf. You can match each charge to a visit by comparing dates and checking any records or receipts from your waste drop‑offs.

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