Global Online Enrollment System (GOES)

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The Global Online Enrollment System (GOES) was the U.S. Customs and Border Protection online portal used to process application fees for Trusted Traveler Programs such as Global Entry, NEXUS, and SENTRI.

Washington, DC, USA
ttp.dhs.gov
Owned by U.S. Customs and Border Protection

About Global Online Enrollment System (GOES)

The Global Online Enrollment System (GOES) was an online platform operated by U.S. Customs and Border Protection (CBP), part of the U.S. Department of Homeland Security, to manage enrollment and application fees for Trusted Traveler Programs like Global Entry, NEXUS, and SENTRI. Although GOES has been replaced by the newer Trusted Traveler Programs (TTP) website, many payment processors and bank systems still display “GOES” as the merchant descriptor when these application or renewal fees are charged.

A charge labeled “GOES” on your card statement is typically associated with an application or renewal fee for a CBP Trusted Traveler Program, most commonly Global Entry, but also potentially NEXUS or SENTRI. These are usually one-time, fixed-fee charges per applicant, often reimbursed by certain premium credit cards as a travel benefit. The fee is generally processed at the time you submit your application or renewal online.

If you are unsure about a GOES charge, start by checking whether you or a family member recently applied for or renewed Global Entry, NEXUS, or SENTRI through the U.S. government’s Trusted Traveler Programs website. You can verify billing by logging into your TTP account (formerly GOES), reviewing your application history, and matching dates and amounts to your statement. For further questions, you can contact CBP through the official TTP help and contact pages, or reach out to your card issuer if you suspect fraud or do not recognize the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Global Online Enrollment System (GOES).

  1. GOES

Frequently Asked Questions

Why do I see a charge from GOES on my credit card statement?

A GOES charge is typically the application or renewal fee for a U.S. Customs and Border Protection Trusted Traveler Program such as Global Entry, NEXUS, or SENTRI. The fee is processed when you submit your application or renewal through the government portal (now the Trusted Traveler Programs website).

Is the GOES (Global Entry) application fee refundable if my application is denied or I change my mind?

No. The Trusted Traveler Program application fees (including Global Entry) are nonrefundable, even if your application is denied or you later decide not to complete the process. This is stated in the program terms on the TTP website.

How much is the typical GOES/Global Entry charge?

The Global Entry application fee is generally a fixed amount per person for a multi‑year membership (for example, historically around US$100 for 5 years), though you should check ttp.dhs.gov for current pricing. The exact amount on your statement may differ if the charge was for NEXUS, SENTRI, or another Trusted Traveler Program with its own fee schedule.

I thought GOES was retired—why does my statement still show GOES instead of Trusted Traveler Programs or Global Entry?

Although the GOES system has been replaced by the Trusted Traveler Programs (TTP) website, some payment processors and card issuers still use the historical merchant descriptor “GOES.” This is normal and still refers to the same underlying government fee for a Trusted Traveler Program.

How can I confirm which application the GOES charge is linked to?

Log into your Trusted Traveler Programs account at ttp.dhs.gov using your login.gov credentials, then review your application and payment history. Match the date and amount of the charge listed there with the transaction date and amount on your card statement.

Can I cancel or reverse a GOES/Global Entry fee after it has been charged?

Once submitted, Trusted Traveler Program fees are generally nonrefundable and cannot be canceled through CBP, even if you decide not to complete the interview or your application is withdrawn. If you believe the charge is fraudulent, you must dispute it directly with your card issuer.

My credit card offers Global Entry fee reimbursement—how do I handle a GOES charge for that benefit?

If your card includes a Global Entry fee credit, simply pay the GOES/Global Entry fee with that card. The issuer typically posts a statement credit automatically after the charge settles, usually within a few weeks. If the credit does not appear, contact your card issuer’s benefits department with the date and amount of the GOES charge.

Who do I contact if I have questions about a GOES charge or my Trusted Traveler application?

For application or program questions, visit ttp.dhs.gov and use the Help or Contact options, or submit a support inquiry through your TTP account. For billing disputes or unrecognized charges, contact your card issuer directly, as CBP does not handle card-specific disputes.

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