Question 1

Why was I charged by Henderson Waste Recovery Park or City of Cockburn after visiting the tip?

Accepted Answer

Most charges relate to gate fees for disposing of waste at Henderson Waste Recovery Park. The amount is usually calculated based on the weight or volume of your load and the type of material (for example, general waste, green waste, or construction rubble). Extra fees may apply for items like mattresses, tyres or fridges, which can make the charge higher than you expected. The description on your statement may show as “City of Cockburn” with a waste or landfill reference rather than the full facility name.

Question 2

What are the typical fees I might see from Henderson Waste Recovery Park?

Accepted Answer

Fees vary depending on whether you are a City of Cockburn resident, non‑resident or commercial customer, as well as the type and size of your load. Small car or trailer loads of general waste are usually charged at a fixed rate, while larger or commercial loads are commonly weighed at the gatehouse and charged per tonne. Some recyclable materials (like scrap metal or separated cardboard) may be accepted at reduced or no cost, while special items like mattresses or tyres incur individual surcharges. For current fee schedules, refer to the Henderson Waste Recovery Park page on cockburn.wa.gov.au.

Question 3

Why do I see multiple Henderson Waste Recovery Park charges on the same day or over a short period?

Accepted Answer

Each visit to the waste facility is processed as a separate transaction, so multiple trips in a day or week will create multiple charges on your bank statement. If you used a weighbridge, there may be one charge per completed weighbridge docket. Commercial operators who bring several loads in a day may later receive a consolidated invoice that lists each visit separately, even if paid at once. Compare your bank statement with your weighbridge dockets or receipts to confirm each trip.

Question 4

I’m a commercial customer—how do Henderson Waste Recovery Park accounts and recurring charges work?

Accepted Answer

Regular commercial users can apply for a City of Cockburn commercial waste account, which allows approved businesses to tip on credit and receive periodic invoices (for example, monthly). In these cases, you won’t usually pay at the gate; instead you’ll see a larger, less frequent charge or direct debit for all loads within the billing period. Invoices detail the date, vehicle, ticket number, waste type and tonnage for each load. For account setup, billing cycle details or to query an invoice, contact the City through the commercial waste or accounts section at cockburn.wa.gov.au.

Question 5

How can I query a charge or request a correction or refund from Henderson Waste Recovery Park?

Accepted Answer

If you believe you were overcharged or there was an error in weighing or classification, gather your receipt or weighbridge docket and note the date, time and amount of the transaction. Contact the City of Cockburn via the contact options listed on cockburn.wa.gov.au or visit the Henderson Waste Recovery Park gatehouse during opening hours and ask staff to review the transaction. They can check weighbridge records and ticket details and, if an error is confirmed, guide you through the City’s process for fee adjustments or refunds. Refunds, where approved, are usually processed back to the original payment method or as per the City’s finance policies.

Question 6

Why was I charged even though I used my resident tip passes?

Accepted Answer

Resident tip passes issued by the City of Cockburn generally cover a limited number of loads and may only apply to certain types or sizes of loads. If you exceeded your annual allocation, brought a load that fell outside the conditions of the pass (for example, commercial quantities or certain special items), or are not the property owner the passes were issued to, additional fees can apply. The receipt you received at the gatehouse should show whether a pass was used and any extra amount charged. For questions about eligibility, remaining passes or how they can be used, refer to the waste services information on cockburn.wa.gov.au.

Question 7

Can I cancel or reverse a Henderson Waste Recovery Park transaction after I’ve left the facility?

Accepted Answer

Once waste has been disposed of and the transaction is completed, it generally cannot be ‘cancelled’ in the same way as a subscription or ongoing service. However, if you believe there was a mistake in the weight recorded, the waste category, or how your resident discount was applied, you should contact the City of Cockburn as soon as possible with your docket details. The City can review CCTV, weighbridge logs and transaction records to determine whether an adjustment is warranted. Any approved corrections are handled under the City’s standard refund and adjustment procedures.

Question 8

What should I do if I don’t recognise a Henderson Waste Recovery Park or City of Cockburn waste charge at all?

Accepted Answer

First, check whether anyone else in your household, business or using your vehicle visited the waste facility around the transaction date, as charges sometimes appear under the broader “City of Cockburn” name. Look for matching amounts on any printed weighbridge dockets or emailed receipts you may have received. If no one recalls using the facility and you suspect the card was used without permission, contact your bank immediately to report a potential fraudulent transaction and then notify the City of Cockburn with as much detail as possible. The City can confirm whether a transaction with your card details occurred at Henderson Waste Recovery Park and may assist your bank’s investigation.

Henderson Waste Recovery Park

About Henderson Waste Recovery Park

Bank Statement Variations

Frequently Asked Questions