Homes NSW

Homes NSW (formerly known as Housing NSW) is the New South Wales Government agency that leads the state’s work on social and affordable housing and homelessness. It is part of the Department of Communities and Justice and oversees the construction, maintenance and management of public housing properties, as well as programs that support people who are homeless or at risk of homelessness. The agency provides rental housing, rental assistance, bond loans and various support services to low‑income and vulnerable residents throughout NSW.

A charge labelled “Housing NSW” or “Homes NSW” on a bank or card statement is typically related to public or social housing costs such as fortnightly rent, water usage charges, bond repayments, or repayments for assistance products like Rentstart Bond Loans. Tenants may also see charges when they repay rental arrears, repair costs, or other tenancy‑related debts, and these can be processed via BPAY, direct debit, Centrepay deductions, or card payments made over the phone or at a Service NSW centre. In some cases, an initial or test transaction may appear when setting up a new payment method or automated deduction.

If you have questions about a charge, first compare the date and amount with your Homes NSW rent or water statements, tenancy agreement, or receipts issued when you made a payment. Tenants can contact Homes NSW or the Department of Communities and Justice via the numbers and online contact forms listed on the NSW Government housing and homelessness pages, or visit a local housing office for detailed account information. If you still cannot identify the transaction, your bank can help you confirm the merchant ID and, if needed, dispute or reverse an incorrect or fraudulent charge.