iiNet

Telecom96% confidence

iiNet is an Australian internet service provider offering broadband, NBN, phone, and home entertainment services to residential and business customers.

Perth, Western Australia, Australia
iinet.net.au
Owned by TPG Telecom Limited

About iiNet

iiNet is a major Australian telecommunications company headquartered in Perth, Western Australia, best known for providing NBN and broadband internet, home phone (VoIP and traditional), mobile plans, and home entertainment services to residential and business customers. Through iinet.net.au, customers can sign up for NBN (fixed-line and fixed wireless) plans at various speed tiers, as well as business-grade internet, web hosting, email, and domain services. iiNet has operated since the 1990s and is part of the TPG Telecom group, serving customers across all Australian states and territories.

A charge from iiNet on your bank or card statement usually relates to a monthly NBN or broadband plan, home phone line rental or call charges, mobile service, or an iiNet-branded Fetch TV/home entertainment subscription. You may also see one-off charges for setup or connection fees, modem/router hardware, installation appointments, or pro‑rated plan changes. New or updated payment methods can trigger small temporary authorization holds, and if you’ve started with a discounted introductory or trial offer, your charge may increase to the standard monthly rate once that period ends. Recurring charges are generally processed on the same date each month based on your billing cycle.

To verify an iiNet charge, log in to your Toolbox (account portal) via iinet.net.au using your username and password, then review your invoices, payment history, and active services. There you can see which plan is being billed, the billing period, any one-off fees, and GST details. If something doesn’t look right, contact iiNet Customer Support via phone or online chat listed on their website, or lodge a support request through Toolbox. Common issues—such as duplicate payments, charges after cancellation, or unexpected usage/add‑on fees—are usually resolved by checking your contract terms, your cancellation date, and invoice breakdowns; iiNet can adjust or credit your account where appropriate according to their standard billing and refund policies.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to iiNet.

  1. IINET BATCH PERTH GPO AU
  2. IINET BATCH PERTH GPO AUS
  3. IINET LTD N SYDNEY AU
  4. IINET LTD N SYDNEY AUS

Frequently Asked Questions

Why am I seeing a monthly iiNet charge on my bank statement?

Most iiNet charges are recurring monthly fees for NBN or broadband plans, home phone (VoIP or traditional), or mobile services linked to your account. The charge usually appears once per billing cycle and covers your upcoming month of service, plus any usage-based items such as calls outside included allowances or international calls. Log in to your iiNet Toolbox to view your latest invoice and confirm which services are active and being billed.

What are typical iiNet billing amounts for NBN and home services?

iiNet’s NBN plans are usually billed as a flat monthly fee that depends on your speed tier and inclusions (for example, basic NBN plans often start around the low-$70s per month, while higher-speed or bundled plans cost more). You might also see additional fixed charges for modem/router hardware, Fetch TV add-ons, or home phone line rental, plus usage charges for calls not included in your plan. For exact, current pricing, check your contract email and the ‘Plans & Invoices’ section of your iiNet Toolbox or the iiNet website.

Why was I charged by iiNet after I thought I had cancelled my service?

iiNet bills at the start of each billing period, and most services are paid in advance. If you cancelled after your billing date, your service normally remains active until the end of that paid period, so you may still see a final charge. Confirm your cancellation date and effective disconnection date in your iiNet Toolbox or in any cancellation emails, and contact iiNet Support if you believe you were billed beyond that period.

How do I cancel or pause my iiNet internet or phone service to stop future charges?

To cancel, log in to your iiNet Toolbox from iinet.net.au and look for the ‘Manage’ or ‘Toolbox’ options for your specific service, where you can submit a cancellation request or find the appropriate contact details. Some services require speaking with Customer Service by phone or chat to confirm your identity and schedule a disconnection date. iiNet generally doesn’t offer a "pause" on fixed-line NBN services, but short-term solutions (like moving to a lower-speed or lower-cost plan) may be available. Always request written confirmation (email) of your cancellation and note the final billing date.

What is the small $1–$5 iiNet charge or pending transaction I see on my card?

iiNet may place a small temporary authorization hold on your credit or debit card when you sign up, update your payment method, or re-activate a service. This is not an actual fee; it’s a card verification step and usually appears as a pending charge of a few dollars or less, then automatically reverses within a few business days. If it does not drop off after a week, contact your bank or iiNet Support with the transaction details.

How can I get a copy of my iiNet invoice or receipt for a charge I don’t recognize?

All invoices and payment receipts are available in your iiNet Toolbox. After logging in, go to the ‘Billing’ or ‘Invoices’ section, where you can download PDF copies that list the exact charge date, amount, and breakdown of services. If you see a charge on your bank statement that doesn’t match any invoice, contact iiNet and provide the date, exact amount, and the last four digits of the card used so they can locate the transaction.

How do I request a refund or dispute an iiNet charge?

Start by reviewing the relevant invoice in your iiNet Toolbox to confirm what was billed (plan fees, hardware, call charges, etc.). If you still believe the charge is incorrect—for example, you were billed after disconnection, charged twice, or not given a promised credit—contact iiNet Support by phone or online chat and provide your account number, invoice number, and an explanation of the issue. iiNet will assess your request under their billing and complaints policy, and may apply a credit to your account or issue a refund back to your original payment method if warranted.

How can I contact iiNet about a mystery charge if I’m not sure I have an account?

If you’re unsure whether you have an active iiNet account, check past emails for iiNet welcome or invoice messages that include an account number or username. Then contact iiNet using the phone numbers or live chat listed on iinet.net.au, and provide the charge amount, date, and the name on your card so they can search their billing system. If they confirm no account is linked to your details, you should then speak with your bank about blocking or disputing the transaction as unauthorized.

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