Internode

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Internode is an Australian internet and telecommunications provider offering NBN broadband, fixed-line, VoIP, and related network services to residential and business customers.

Adelaide, South Australia, Australia
internode.on.net
Owned by TPG Telecom Limited (via iiNet)

About Internode

Internode is an Australian internet and telecommunications provider based in Adelaide, South Australia, offering NBN broadband, fixed-line phone (VoIP), mobile services, web hosting, and business network solutions. As part of the TPG Telecom Group, Internode focuses on high-quality residential and small business connectivity, including NBN fibre plans, business-grade services, home phone add-ons, and optional hardware such as modems and routers. Customers manage their services and billing through the My Internode online portal at internode.on.net.

A charge from INTERNODE or INTERNODE PTY LTD on your bank or card statement is most commonly related to a monthly NBN broadband or phone service, a mobile plan, or associated add-ons like a VoIP call pack or static IP. Internode bills most services monthly in advance on a recurring basis, so you may see regular charges around the same date each month (for example, typical NBN plans might range roughly from $60–$120 per month depending on speed and inclusions). You may also see one-off charges for setup/activation fees, hardware (such as a modem or router), international or excess phone usage, or a pro-rata amount when you first connect or change plans. In some cases, you might notice a small temporary authorization hold when updating your payment details or reactivating a service.

If you’re unsure about an Internode charge, start by logging into the My Internode portal to review your current services, invoices, and payment history, which will usually show exactly what the charge relates to (plan name, billing period, and any extra usage). Compare the invoice date and amount with the line on your statement, and check whether anyone else in your household or business uses an Internode service. For further help, you can contact Internode support via internode.on.net, call 13 66 33 from within Australia, or use their online contact forms; they can confirm the origin of the charge, help you update or cancel services, and discuss bill corrections or refunds if a mistake has occurred.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Internode.

  1. Internode Pty Ltd Adelaide AUS

Frequently Asked Questions

Why am I being billed by Internode every month?

Internode bills most NBN, phone, and mobile services on a monthly subscription basis, charged in advance for the upcoming billing period. Your statement will usually show a recurring charge around the same date each month corresponding to your selected plan (for example, an NBN 50 or NBN 100 plan, or a mobile plan). You can see your exact billing cycle and plan details in the My Internode portal under “Invoices” or “My Services.”

What are typical Internode NBN and phone plan charges I might see on my statement?

Typical Internode NBN plan charges (excluding promotions) often fall roughly between $60 and $120 per month, depending on the speed tier (e.g., NBN25, NBN50, NBN100, or higher) and any discounts or bundles. If you have a home phone/VoIP service, you might also see additional monthly fees for line rental or call packs, plus usage charges for international or special-number calls. Your invoice will list each service line by name and price so you can match the total to your bank charge. Note that exact pricing and plan structures can change over time, so always refer to internode.on.net for current rates.

Why do I see a different or higher Internode amount than usual this month?

Your Internode charge may be higher in a given month if it includes one-off items such as modem/router purchase, setup or relocation fees, international calls, directory assistance, or out-of-plan usage. The first bill after connecting or changing plans can also include a partial (pro‑rata) period plus the next full month in advance, making that invoice appear larger. Log into My Internode and open the detailed invoice PDF to see a line-by-line breakdown of what changed compared to previous months.

How do I cancel or change my Internode service to stop future charges?

To cancel or modify an Internode service, log into the My Internode portal and go to the section for your NBN, phone, or mobile service, where you can request plan changes or submit a cancellation request. Many Internode NBN and mobile plans are offered on no-lock-in, month‑to‑month terms, but you may still be liable for any outstanding hardware repayments, setup fees, or usage charges up to your cancellation date. It’s best to request cancellation before your next billing cycle renews, as charges are usually billed in advance and partial refunds for unused days are generally not provided.

How can I request a refund or dispute an Internode charge?

If you believe you’ve been incorrectly charged, first download the relevant invoice from My Internode and confirm the services, dates, and usage listed. If something still looks wrong—such as a double charge, an account you don’t recognise, or unexpected fees—contact Internode support via 13 66 33 or through the support section at internode.on.net and provide your account number, invoice number, and details of the issue. Internode will review the billing and, if an error is confirmed, can arrange bill adjustments or a refund back to your original payment method in line with their billing and complaints policy.

Why do I see a small or temporary Internode charge (e.g., $1) on my card?

Internode may place a small temporary authorization on your card when you first set up direct debit, update your payment details, or re‑activate a service. This is not an actual debit but a verification hold to confirm that the card is valid and active. These authorizations typically disappear or are reversed within a few business days and will not appear on your Internode tax invoice as a billed item.

How can I contact Internode about a charge I don’t recognise?

You can contact Internode by calling 13 66 33 within Australia, or by visiting internode.on.net and using the “Contact Us” or “Support” options for online forms and live support (when available). Have your full name, address, and any known account number ready so they can search for services in your name, and provide the exact amount and date of the bank charge. They can confirm whether the transaction is linked to an Internode account, help you secure or close unwanted services, and explain the origin of the charge.

Could this Internode charge be for a service at a different address or for someone else in my household?

Yes, Internode accounts are often set up per premises or per person, so the charge could relate to an active NBN, phone, or mobile service at your current or previous address, or to a family member or housemate who used your card. Check with anyone in your household or business who might have arranged internet or phone services and ask them to log into My Internode to confirm the account. If you still can’t identify the service, contact Internode support so they can look up the transaction and verify which account it belongs to.

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