iPrimus

Telecom95% confidence

iPrimus is an Australian telecommunications provider offering broadband internet, mobile, home phone, and related services to residential and small business customers.

Melbourne, Victoria, Australia
iprimus.com.au
Owned by Vocus Group

About iPrimus

iPrimus is an Australian telecommunications provider based in Melbourne, Victoria, offering broadband internet (including NBN), mobile SIM-only plans, home phone, and bundled services to residential and small business customers. Operating nationally over wholesale networks, iPrimus focuses on fixed-line broadband and voice services, with options for unlimited data, VoIP, and traditional home phone line rental. Customers can typically choose between month‑to‑month (no lock‑in) plans and longer-term contracts that may include discounts or incentives.

An iPrimus charge may appear on your bank or card statement for a range of reasons, most commonly for monthly NBN or ADSL broadband plans, SIM‑only mobile services, home phone line rental, or a bundle that combines these. Charges are usually billed in advance on a recurring monthly cycle, and you might also see once‑off fees such as new connection or relocation fees, modem/router purchases, early termination charges, or usage outside your included allowances (like international calls or excess call charges on some older plans). You may also see a charge after a promotional or trial period ends, if you signed up at a discounted introductory rate that later rolls over to standard pricing, or a small temporary authorization when you first add or update a payment method.

To verify an iPrimus charge, log in to your iPrimus online account via iprimus.com.au and check your latest invoice under the billing section, where you can see plan names, billing dates, and any extra fees or call charges. If you still don’t recognize the payment, compare the amount and date with your plan’s monthly fee or recent changes, such as moving house or upgrading your internet speed. For questions or disputes, contact iPrimus customer support via phone or online support request from their website; have your account number, service address, and a copy of the bank transaction handy. In many cases, billing issues like duplicate payments, incorrect plan charges, or unwanted add‑ons can be resolved by adjusting your plan, cancelling the service, or requesting a bill re‑issue or refund where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to iPrimus.

  1. IPRIMUS MELBOURNE AU

Frequently Asked Questions

Why am I seeing a monthly charge from iPrimus on my statement?

This is usually your regular monthly payment for an iPrimus service such as NBN broadband, mobile SIM‑only, home phone, or a bundle. iPrimus typically bills in advance for the upcoming month, so the date you see will correspond to your billing cycle start date rather than the end of the period. Log in to your iPrimus account to confirm which active service and plan amount match the transaction.

What are typical iPrimus plan prices that might match the amount I’m seeing?

iPrimus NBN plans commonly fall in a range roughly between AU$60–$100 per month depending on speed tier and inclusions (e.g. NBN 25, 50, or 100 with or without home phone). SIM‑only mobile plans are often in the AU$10–$50 per month range depending on data and call inclusions. If the amount on your statement is close to one of these, it’s likely your recurring plan fee or a bundle; check your latest invoice for the exact plan name and price, as pricing and offers do change over time.

Why was I charged by iPrimus after I thought I had cancelled my service?

iPrimus bills at the start of each billing period, and cancellation usually becomes effective at the end of that already‑paid period. If you cancel after a new cycle has begun, your service often remains active until that period ends, and no pro‑rata refund is typically given for unused days. Log in to your account or contact iPrimus support to confirm your cancellation date and whether any early termination fees apply for contracted plans.

How do I cancel or pause my iPrimus internet, mobile, or home phone service?

To cancel, you generally need to contact iPrimus directly—either by calling their customer service number listed on iprimus.com.au or by submitting a request through your online account or support page. Have your account number and service details ready, and ask the agent to confirm the effective cancellation date and any early termination or hardware return requirements. iPrimus does not usually offer a formal “pause” for billing, but in some cases you may be able to change to a lower‑cost plan instead of fully cancelling; ask support about your options.

How can I request a refund or dispute an incorrect iPrimus charge?

Start by checking your detailed invoice in the iPrimus online portal to see if the charge is for a plan fee, once‑off setup, call charges, or hardware. If you still believe it is incorrect—such as a duplicate payment, wrongly applied fee, or charges after confirmed cancellation—contact iPrimus billing support via phone or online contact form and provide your account number, invoice number, and transaction details. iPrimus will review the bill, and if they find an error they may apply a credit to your next invoice or process a refund back to your original payment method, typically within a few business days.

Why do I see an extra or unusual amount from iPrimus this month (higher than my normal plan fee)?

An unusually high iPrimus charge can occur if your bill includes once‑off items like a modem/router purchase, connection or relocation fees, late payment fees, or accumulated call charges (for example, international or premium-rate calls). It can also happen if a discount or promotional credit expired and your plan reverted to standard pricing, or if there are part‑month (pro‑rata) charges when you changed plans mid‑cycle. Review the itemized sections of your latest invoice in your online account to identify the exact source of the increase.

Does iPrimus place small authorization holds or pending charges on my card?

Yes, when you first sign up, update your payment method, or make certain changes, iPrimus (or its payment processor) may place a small temporary authorization on your card to verify it, sometimes appearing as a low-dollar pending transaction. This is not a real charge and should automatically reverse or disappear from your statement within a few business days. If a small pending amount remains on your account for more than about 7 days, contact your bank or iPrimus support to confirm its status.

How can I contact iPrimus about an unfamiliar charge or get a copy of my bill?

You can access copies of your bills by logging into your iPrimus account at iprimus.com.au and navigating to the billing or invoices section, where you can view and download past statements. For direct help with an unfamiliar charge, call the iPrimus customer service number listed on their website or use the online contact or live chat options where available. When you contact them, provide your full name, service address, account number (if known), and the exact amount and date of the bank transaction so they can quickly locate the related invoice.

This merchant is in the Telecom category

Browse all

Related Merchants

Telstra
Optus
Amaysim
Boost Mobile
TPG Internet

Compare iPrimus

vsTelstravsOptusvsAmaysim

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you