KnowRoaming

Telecom90% confidence

KnowRoaming is a telecommunications company that provides international roaming solutions, including SIM cards and eSIM data plans for travelers.

Toronto, Ontario, Canada
knowroaming.com
Owned by Telna Inc.

About KnowRoaming

KnowRoaming is a telecom brand that specializes in affordable international roaming services for travelers. It offers global SIM cards, SIM stickers, and eSIM data plans that allow users to access mobile data, voice, and SMS in many countries without paying standard carrier roaming rates. Customers typically purchase plans online, through the KnowRoaming app, or via partner channels before or during their trip.

A KnowRoaming charge on your statement generally relates to the purchase or renewal of an international roaming package, eSIM, or data bundle. It may also represent pay‑as‑you‑go usage, top-ups, or automatic recharges configured in your KnowRoaming account. Charges might appear around the time you activate or use data while abroad, or when an auto-renewing package renews at the end of its validity period.

If you have questions about a KnowRoaming charge, start by logging into your KnowRoaming or Telna/KnowRoaming account or app to review recent purchases, top-ups, and usage history. Check email for purchase confirmations or receipts tied to the date and amount of the charge. For further assistance or to dispute an unfamiliar transaction, you can contact KnowRoaming support via their website, help center, or in-app support, providing the last four digits of the card, transaction date, and amount so they can locate the specific charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to KnowRoaming.

  1. KNOWROAMING.COM GREENTOWNSHIN

Frequently Asked Questions

Why was I charged by KnowRoaming after my trip ended?

KnowRoaming plans may auto-renew or continue on a pay‑as‑you‑go basis if you have enabled automatic top-ups or recurring packages in your account. Log into your KnowRoaming account or app, check your active plans and billing settings, and disable auto‑renewal or auto‑top‑up if you no longer need service.

What are typical KnowRoaming charge amounts I might see on my statement?

Common KnowRoaming charges correspond to specific data or roaming packages (for example, regional plans, global day passes, or country-specific bundles). These can range from small top-ups (e.g., under US$10) to larger multi‑day or multi‑GB packages. You can see the exact price of each plan under your account’s ‘Plans’ or ‘History’ section.

How do I cancel an auto-renewing KnowRoaming plan or automatic top-up?

Sign in to your KnowRoaming account or app, go to the section for ‘Plans’ or ‘Billing,’ and disable auto‑renew or auto‑top‑up for any active packages. Make sure to save your settings. The current plan will typically remain valid until its expiry date, but it will not renew again.

How can I request a refund from KnowRoaming for an unwanted or mistaken charge?

If you believe a KnowRoaming charge is in error, gather your transaction details (date, amount, and last four digits of the card) and contact KnowRoaming customer support via the support/contact page on knowroaming.com or through the in‑app help. Explain the situation and provide evidence such as screenshots of your plans and usage; refunds are considered on a case‑by‑case basis according to their refund policy.

Why do I see multiple small KnowRoaming charges instead of one larger amount?

KnowRoaming may bill each top-up, package purchase, or automatic recharge as a separate transaction. If you enabled low-balance auto top-ups or purchased several short-term plans, you could see multiple smaller charges clustered around the same travel dates. Check your transaction or usage history in your KnowRoaming account to match each charge to a specific purchase.

Can KnowRoaming place temporary authorization holds on my card?

In some cases, KnowRoaming or its payment processor may place a small authorization hold to verify your payment method when you add or update a card. These holds usually appear as pending transactions and are automatically reversed by your bank within a few days if they are not captured as actual charges.

How do I verify which KnowRoaming account used my card?

If you manage multiple lines or family devices, check each associated KnowRoaming account or app for recent purchases and usage. If you still can’t identify the charge, contact KnowRoaming support with the transaction date, amount, and first/last digits of the card. They can look up which account generated the charge, subject to privacy and security verification.

How can I contact KnowRoaming about a billing issue?

Visit knowroaming.com and go to the support or contact section, where you can typically submit a ticket or access live/chat support. Many issues can also be handled via in‑app support. When contacting them, include your account email, device or SIM/eSIM details, and the exact billing amount and date to speed up resolution.

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