Kogan Mobile

Telecom95% confidence

Kogan Mobile is an Australian mobile virtual network operator (MVNO) offering prepaid mobile phone plans and data services, sold primarily online under the Kogan brand.

Melbourne, Victoria, Australia
koganmobile.com.au
Owned by Kogan.com Ltd

About Kogan Mobile

Kogan Mobile is an Australian prepaid mobile provider (MVNO) operating on the Vodafone 4G network, offering SIM-only mobile phone and data plans to customers across Australia. Sold primarily online via koganmobile.com.au and the broader Kogan.com platform, Kogan Mobile focuses on low-cost, upfront plans with generous data inclusions and no lock-in contracts. Customers can choose from 30-day, 90-day, and 365-day recharge options, as well as data-only plans for tablets and mobile broadband devices, with common recharge prices ranging from around $15–$40 for 30 days and higher-value bundles for long-expiry 365-day plans (pricing and promos change regularly).

A Kogan Mobile charge may appear on your bank statement when you purchase or renew a prepaid recharge, activate a new SIM, buy an extra data pack, or enable auto-recharge on an existing service. Many customers see recurring charges every 30, 90, or 365 days, depending on their chosen plan cycle, because Kogan Mobile can automatically renew the plan using the stored payment method. You might also see a charge after a discounted introductory period or trial offer ends and rolls over to standard pricing, or a small temporary authorization when you first add or update a credit/debit card to verify the payment method.

To verify or resolve questions about a Kogan Mobile charge, first log into your Kogan or Kogan Mobile account using the email address associated with your service and check the “Recharges”, “Billing”, or “Order History” section for matching amounts and dates. If you have multiple Kogan Mobile services (for example, family members’ SIMs or data-only devices), review each service’s renewal date and auto-recharge settings. For help, visit koganmobile.com.au and go to the Help/Support area to submit a request or use online chat; have your Kogan Mobile number, order number, and the last 4 digits of the charged card ready. Common fixes include turning off auto-recharge, updating or removing saved cards, requesting clarification of plan inclusions, or asking about refunds where a duplicate or mistaken recharge has occurred, subject to Kogan’s policies and Australian Consumer Law.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Kogan Mobile.

  1. Kogan Mobile\Downtown\North Sydney\2060 AUSAUS

Frequently Asked Questions

Why did I get a Kogan Mobile charge when my plan is prepaid with no contract?

Kogan Mobile works on an upfront prepaid model, but if you turned on auto-recharge, your plan will automatically renew at the end of each 30-, 90-, or 365-day period using your stored card or PayPal. This renewal appears as a new Kogan Mobile charge on your statement, even though there’s no lock-in contract. You can view and change your auto-recharge settings by logging into your Kogan Mobile account and opening the relevant service.

What are typical Kogan Mobile recharge amounts I might see on my bank statement?

Common Kogan Mobile charges are for SIM-only recharges, often in the range of about $15–$40 for 30‑day plans, around $50–$100 for 90‑day plans, and higher amounts (for example, $150–$300) for 365‑day long‑expiry plans, depending on data inclusions and promotions. You may also see smaller amounts (e.g., $5–$30) for data add-ons or special promo plans. Exact prices change frequently, so check the current plan list and your order history in your Kogan Mobile account for the precise amount and description.

Why do I see two Kogan Mobile charges in the same month?

This often happens if you manually purchased a recharge before your existing plan expired and you also have auto-recharge enabled, causing the scheduled renewal to go through as well. It can also occur if you have more than one Kogan Mobile service (for example, separate SIMs for family members or a data-only device) billing in the same period. Log into your Kogan account, review each mobile service’s renewal dates and payment history, and contact Kogan Mobile support if you believe a duplicate recharge was processed in error.

How do I cancel or stop Kogan Mobile from charging me again?

Because Kogan Mobile is prepaid, there’s no contract to cancel, but you do need to turn off auto-recharge to stop future automatic payments. Log into your Kogan Mobile account, select the mobile service, and switch off the auto-recharge or auto-top-up option; your service will then simply expire at the end of the current paid period. You can also remove or update your saved payment method if you’re no longer using Kogan Mobile. Keep in mind that already-applied recharges usually continue until expiry and are not refunded unless required under Kogan’s policies or Australian Consumer Law.

How can I request a refund for a Kogan Mobile charge I don’t recognise or made by mistake?

First, check your Kogan Mobile account to confirm whether the recharge or add-on was applied to any of your services and whether someone in your household may have authorised it. If you still believe the charge is incorrect—such as a duplicate recharge, a payment taken after auto-recharge was disabled, or a technical error—contact Kogan Mobile via the Help/Support section on koganmobile.com.au with your order number, service number, and transaction details. Kogan Mobile generally does not refund change-of-mind or partially used prepaid recharges but may process refunds or credits where there has been an error, service issue, or as required by Australian Consumer Law. If Kogan confirms the charge is valid and you still disagree, you may also contact your bank to discuss a dispute or chargeback.

Why do I see a small or temporary Kogan Mobile charge that later disappears?

Kogan Mobile may place a small temporary authorization (often $1 or a similarly low amount) when you add or update your credit/debit card to verify that the card is valid. This is not an actual purchase and should automatically reverse or drop off your statement within a few business days, depending on your bank. If the small amount remains on your account after several days, contact your bank first, then reach out to Kogan Mobile support with a screenshot of the pending transaction if needed.

How can I see which Kogan Mobile service a particular charge relates to?

Log into your Kogan or Kogan Mobile account using the email address that received activation or recharge emails and go to your “Orders”, “Recharges”, or “My Services” section. Each transaction will show the mobile number (or service ID), plan name, recharge date, and amount, which you can match to the charge on your bank or PayPal statement. If you manage multiple services under different logins, check each account, or search your email for “Kogan Mobile” plus the date or amount to locate the relevant receipt. If you still can’t match the charge, provide Kogan Mobile support with the exact amount, date, and last 4 digits of your card so they can investigate.

This merchant is in the Telecom category

Browse all

Related Merchants

Telstra
Optus
Amaysim
Boost Mobile
TPG Internet

Compare Kogan Mobile

vsTelstravsOptusvsAmaysim

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you