Question 1

Why do I have a charge from LANDATA on my bank or credit card statement?

Accepted Answer

A LANDATA charge usually means that a land title, property certificate, plan, valuation, or related land information for a Victorian property was ordered through landata.vic.gov.au. This is common when you or your representative (such as a conveyancer, solicitor, surveyor, or town planner) are involved in buying or selling property, preparing a planning application, or conducting due diligence checks. The charge reflects the government‑set fees for the documents requested plus any applicable search or service fees.

Question 2

What are the typical amounts LANDATA charges for titles and property information?

Accepted Answer

LANDATA fees vary depending on the type of document and whether it is a current or historical record. A single land title or plan search is typically a relatively low one‑off fee per document, while property, planning, and other certificates (such as rates or land information certificates) can cost more because they are issued by different authorities. If you ordered a full property information pack or multiple certificates, you may see a larger combined amount or several separate transactions on the same day. Exact fees are listed at landata.vic.gov.au before you confirm your purchase and are also shown on your tax invoice or receipt.

Question 3

Does LANDATA offer subscriptions or recurring billing? Why am I seeing regular charges?

Accepted Answer

LANDATA is primarily a pay‑per‑search and pay‑per‑document service, and most customers are billed only when they order titles or certificates. Some professional users (such as law firms or conveyancing practices) create accounts and may order searches frequently, so business or corporate cards can show multiple LANDATA charges over time. If you see what looks like a recurring pattern, it may be because your conveyancer, solicitor, or internal property team is using the same card for repeated property searches rather than a formal subscription plan. You can confirm usage by checking your LANDATA account history or asking the professional who is handling your property matter.

Question 4

How can I view my LANDATA receipts or tax invoices for a charge I don’t recognise?

Accepted Answer

If you created an account when ordering, sign in at landata.vic.gov.au and go to your order or transaction history, where you can view and download receipts or tax invoices for each purchase. If you checked out as a guest, search your email (including spam/junk folders) for messages from landata.vic.gov.au around the date of the charge, as receipts are normally emailed automatically. If you still cannot locate the invoice, contact LANDATA support via the details on their website and provide the date, amount, and the last four digits of the card used so they can look up the transaction.

Question 5

How do I dispute a LANDATA charge or request a refund?

Accepted Answer

If you believe a LANDATA charge is incorrect or unauthorised, first confirm that no one in your household or workplace used your card for property‑related searches. If you still believe the charge is in error, contact LANDATA through the support or contact page on landata.vic.gov.au with your transaction details, including date, amount, and any reference numbers from your receipt or bank statement. Refunds are generally only available for duplicate transactions or technical faults (for example, if the system charged you but the document could not be delivered), and LANDATA may not be able to refund charges where the correct document was successfully provided. If you suspect fraud and cannot resolve it with LANDATA, contact your bank or card issuer to initiate a dispute.

Question 6

Can I cancel or reverse a LANDATA order once I’ve purchased a title or certificate?

Accepted Answer

Most LANDATA products, such as titles, plans, and certificates, are generated and delivered immediately, so orders are generally final once confirmed and paid. Because these are official government records and searches, LANDATA typically cannot cancel or reverse a transaction simply because a document is no longer needed or the wrong property was selected. Always double‑check the property details, title references, and product type before confirming your purchase. For accidental duplicates or obvious system errors, contact LANDATA support as soon as possible with full details so they can review your case.

Question 7

Why do I see multiple LANDATA transactions or small pending amounts on the same day?

Accepted Answer

You may see several LANDATA charges if you ordered more than one document (for example, a title, plan, and multiple property certificates) or if your professional representative submitted several searches on your behalf. Some banks also display small temporary authorisation amounts when a new card is verified or when the system checks your card before processing the final charge; these test authorisations usually drop off within a few business days and are not actual fees. If you see both a small pending amount and a larger posted charge, the smaller figure is likely an authorisation hold linked to the same purchase.

Question 8

How do I contact LANDATA about a charge or an issue accessing my documents?

Accepted Answer

Visit landata.vic.gov.au and use the Contact or Support section for the most up‑to‑date phone numbers, email addresses, and online enquiry forms for billing and technical assistance. When you contact them, have your order number (if available), the date and amount of the charge, the last four digits of your card, and the property or title details ready so they can quickly locate your transaction. If your issue relates to accessing downloaded documents, note any error messages or attach screenshots to help support diagnose the problem.

LANDATA

About LANDATA

Bank Statement Variations

Frequently Asked Questions