Question 1

What types of transactions usually result in a Landgate charge on my bank statement?

Accepted Answer

Most Landgate charges come from purchasing property information and documents such as certificates of title, plans/diagrams, strata plans, property interest reports, or aerial imagery through landgate.wa.gov.au or via a MyLandgate account. You may also see charges for lodging and registering land title documents, or for professional and commercial services (like subscription-based data access or API usage) if you’re a business or government customer. Often, the descriptor will include “LANDGATE” and may reference Midland, WA, or an online transaction ID.

Question 2

How much do Landgate property searches and title documents typically cost?

Accepted Answer

Fees depend on the type of document or service. Standard consumer purchases like a certificate of title or plan/diagram search are usually in the tens of Australian dollars per item, while more detailed property interest or valuation-related reports and specialist products may cost more. Professional and bulk data services, subscriptions or account-based access are priced differently and may be billed monthly or on usage; current fees are listed in Landgate’s official fees and charges schedule on landgate.wa.gov.au and are subject to change.

Question 3

Why do I see multiple Landgate charges on the same day or month?

Accepted Answer

Landgate charges are generally per document or service, so you may see separate transactions when you order multiple titles, plans, or reports in one session. Business or professional users with a credit or commercial account might also see periodic consolidated charges covering a billing cycle or a group of transactions. Review your Landgate order history or invoices to see each individual document or service that contributed to those charges.

Question 4

Can I cancel or change a Landgate order after I’ve been charged?

Accepted Answer

Because Landgate provides official government records and instantly delivered digital documents, most completed searches and downloads cannot be cancelled or altered once processed. If you believe you ordered the wrong document or there was an error (for example, an incorrect title reference entered by mistake), contact Landgate as soon as possible with your order number—staff can advise whether any remedy or adjustment is possible in your specific case. For recurring or account-based services, you can request changes or cancellation by contacting your account manager or Landgate customer service.

Question 5

How do I request a refund or dispute a Landgate charge I don’t recognise?

Accepted Answer

If you don’t recognise a Landgate transaction, first check whether a family member, business colleague, settlement agent, or other representative used your card to order property information. If it still appears incorrect, contact Landgate via the details on landgate.wa.gov.au with the transaction date, amount, last four digits of your card, and any reference shown on your statement so they can locate the payment and order details. Refunds are assessed in line with Landgate’s fees and refund policies; in general, successful document searches are not refundable, but mistaken or duplicate charges may be reviewed on a case‑by‑case basis. If Landgate confirms the charge is not theirs, you should then contact your bank for further investigation.

Question 6

Why do I see a small or temporary Landgate charge that later disappears?

Accepted Answer

A small temporary charge or “pending” amount (often just a few dollars or less) can occur as an authorization hold when Landgate or its payment gateway verifies your card details before completing a purchase or creating an online account. This is a common banking practice and is not an actual fee—your bank should automatically release the hold within a few business days. If a small pending amount remains on your account longer than a week, check with both your bank and Landgate to confirm the status of the transaction.

Question 7

How can I get a copy of the invoice or receipt for my Landgate charge?

Accepted Answer

If you ordered online via landgate.wa.gov.au or MyLandgate, you can usually download or re-send your tax invoice/receipt from your account’s order history or from the confirmation email sent at the time of purchase. For charges made through a business or professional service agreement, invoices may be issued monthly or for each batch of transactions. If you can’t locate the document, contact Landgate Customer Service with your name, approximate transaction date, and amount, and they can help retrieve or reissue the invoice.

Question 8

How do I contact Landgate about a billing or account question?

Accepted Answer

You can contact Landgate by visiting landgate.wa.gov.au and using the ‘Contact us’ section, which includes an online enquiry form and up-to-date phone numbers. General customer service is typically available via +61 8 9273 7373 (or 1300 365 288 within Australia), and you can also visit the Midland, WA office for in-person assistance with complex land title or account matters. When you call or write, have your full name, contact details, the transaction date and amount, and any order or reference number ready so staff can quickly locate your records.

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