Livingstone Shire Council

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Livingstone Shire Council is the local government authority responsible for municipal services, infrastructure, planning, and community facilities within the Livingstone Shire region in Central Queensland, Australia.

Yeppoon, Queensland, Australia
livingstone.qld.gov.au

About Livingstone Shire Council

Livingstone Shire Council is the local government authority for the Livingstone Shire region in Central Queensland, Australia, based in Yeppoon. The Council provides essential municipal services such as water and sewerage, waste collection and recycling, road and footpath maintenance, parks and recreation management, animal registration, planning and building approvals, and community facilities (libraries, pools, community centres, and sporting venues). They also manage local laws, development and environmental planning, community events, and disaster management services for residents and businesses within the shire. Most payments and service requests can be made online via their official website at livingstone.qld.gov.au, over the phone, by BPAY, or in person at Council customer service centres.

A charge from Livingstone Shire Council may appear on your bank or card statement for a variety of reasons. Common transactions include quarterly or half‑yearly rates notices (general rates and utility charges), water usage bills, animal registration or renewal, infringements and fines (parking, local law or animal-related), development or building application fees, and licences or permits (e.g. food business, local laws permits, events). You may also see charges for facility or venue bookings (halls, sports grounds, caravan parks or camping areas they manage), waste disposal fees, or booking and program fees for pools, library activities, or community programs. Some charges may be once‑off, while others (such as direct debit arrangements for rates or water) can be set up as recurring payments on a schedule you have agreed to.

If you’re unsure about a Livingstone Shire Council charge, first check any recent rates or water bills, infringement notices, animal registration renewals, or permits you may have applied for, and compare the amount and date with your statement. You can also log into or create an online account via livingstone.qld.gov.au to view current and past bills, receipts, and property or animal registration details. For further clarification, contact Council’s customer service team using the details on your latest notice or via the “Contact Us” page on their website; have your property assessment number, infringement number, customer reference, or animal registration number ready so they can quickly locate the transaction. If a payment appears incorrect or duplicated, Council can investigate, provide a copy of the invoice or receipt, and advise on formal review, correction, or refund options where applicable.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Livingstone Shire Council.

  1. Livingstone Shire Coun Yeppoon AUS

Frequently Asked Questions

Why do I see a Livingstone Shire Council charge on my bank statement?

Most commonly, charges from Livingstone Shire Council relate to rates and utility notices, water usage bills, animal registrations, infringements (such as parking or local law fines), or development/building application fees. You might also see charges for facility bookings (halls, sports facilities, venues), waste disposal fees, or program and activity fees through Council-run services. Check any recent notices, applications, or bookings you’ve made with Council around the date of the charge and compare the amounts.

What are the most common amounts Livingstone Shire Council charges?

Common Council charges include quarterly or half-yearly rates and utility bills (often several hundred dollars), water usage charges (which vary by consumption), and smaller amounts for animal registrations, parking fines, or permit applications. Venue or facility bookings can range from modest hourly or daily fees to higher bond or hire charges depending on the facility. Because fees are set by the Council’s adopted fees and charges schedule, the exact amount will be shown on your notice, invoice, or online account.

Could this be a recurring payment or direct debit to Livingstone Shire Council?

Yes. Many residents set up direct debit arrangements for their rates and/or water charges, which can be deducted on a regular schedule (for example weekly, fortnightly, monthly, or on the due date of each notice). If you’ve authorised a direct debit, the description on your statement may reference “Livingstone Shire Council” along with a property or rates reference. You can review or change your direct debit arrangements by contacting Council or checking the payment options listed on your latest rates or water notice.

How do I get more details or a copy of the invoice for this Livingstone Shire Council charge?

You can usually find details of your charges on your rates or water notices, infringement notices, or booking confirmations sent by email or post. For more information or a replacement copy, visit livingstone.qld.gov.au and use the contact details or online forms, or call Council’s customer service team and provide your name, address, property assessment number, infringement number, or any reference appearing on your statement. Council staff can look up the transaction, explain what it relates to, and email or post a copy of the relevant invoice or receipt.

How can I cancel or change a Livingstone Shire Council direct debit or payment arrangement?

To cancel or amend a direct debit or rates instalment arrangement, you must notify Livingstone Shire Council in writing or via their approved forms within the timeframe stated on your arrangement agreement. This can generally be done by downloading and submitting the relevant direct debit or payment arrangement form from livingstone.qld.gov.au or by visiting a Council customer service centre. Until Council confirms the change, scheduled payments may continue, so it’s important to request cancellation or changes ahead of the next due date.

How do I dispute a fine, infringement, or fee charged by Livingstone Shire Council?

If you believe an infringement or fee has been issued in error, you can lodge a formal request for review with Livingstone Shire Council. The process and time limits are described on the back of the infringement notice and on the Council website, often under ‘Infringements’ or ‘Fines’. Typically, you’ll need to submit a written explanation and any supporting evidence; Council will then assess your request and advise you in writing of the outcome. While a review is pending, you should follow Council’s instructions regarding payment due dates or holds on enforcement.

How do I request a refund or correction for a Livingstone Shire Council payment?

If you think you paid the wrong amount, paid the same bill twice, or paid to the wrong property or account, contact Livingstone Shire Council as soon as possible with your payment receipt, bank statement details, and any Council reference numbers. Council can investigate misallocated or duplicate payments and, if appropriate under their refund policy, process a refund or transfer the payment to the correct account (for example, the correct property assessment number). Refunds are generally returned to the original payment method and may take several business days to appear, depending on your bank.

Why do I see a small or ‘pending’ Livingstone Shire Council charge?

Some transactions may appear as ‘pending’ on your bank statement while your bank and Council’s payment gateway verify the card details and complete processing. For certain online payments or card changes, your bank may also show a temporary authorisation amount, which usually drops off automatically if the transaction is not completed. If a pending or small charge remains on your account for more than a few business days, or if it doesn’t match any Council activity you recognise, contact your bank and then Council with the transaction details for clarification.

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