London Borough of Ealing is the local authority for the Ealing area of west London, responsible for council tax, housing, parking, waste, and a wide range of public services.
Perceval House, 14–16 Uxbridge Road, Ealing, London W5 2HL, United Kingdom
London Borough of Ealing (often shown on statements as “Ealing” or “Ealing Council”) is the local government authority for the Ealing area in west London. It manages and delivers public services including council tax and business rates, housing and leaseholder services, parking and traffic enforcement, social care, planning, libraries, and waste and recycling. Residents and businesses interact with the council mainly through its website, contact centre, and local offices in Perceval House.([ealing.gov.uk](https://www.ealing.gov.uk/homepage/32/www.ealing.gov.uk?CookiesAccepted=1&utm_source=openai))
A charge from “Ealing” on a card or bank statement is typically related to a payment made to Ealing Council, such as council tax, business rates, housing rent or service charges, parking fines (PCNs), permits, adult social care contributions, library fees, venue hire, or other online payments made via the council’s secure payment portal or automated phone system. These can be one‑off payments (for example a parking penalty or bulky waste collection) or recurring charges such as monthly council tax or service charge instalments set up on a card.([ealing.gov.uk](https://www.ealing.gov.uk/pay?utm_source=openai))
If you are unsure about a charge, the best first step is to check recent correspondence, e‑mails, or online accounts you hold with Ealing Council (for example the My Account portal for council tax, housing or parking). You can also match the amount and date of the charge to any bills, penalty notices, or confirmation e‑mails you have received. If you still have questions, contact Ealing Council using the details on your bill or via the contact section of their official website; have your invoice, council tax, PCN, or account reference number and the exact amount/date of the transaction ready so staff can trace the payment quickly.([ealing.gov.uk](https://www.ealing.gov.uk/info/201097/council_tax/728/access_your_council_tax_account?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to London Borough of Ealing.
Why do I see a card charge labelled just “Ealing” or “Ealing Council” on my statement?
This usually indicates a payment to London Borough of Ealing for a council service, such as council tax, business rates, housing rent or service charges, parking penalties or permits, adult social care charges, or another fee paid through the council’s online or telephone payment systems. Check recent bills or penalty notices from Ealing Council and match the amount and date to confirm.
What council payments most commonly appear as card charges from Ealing Council?
Common card charges include council tax instalments, business rates, housing rent or leaseholder service charges, parking penalty charge notices (PCNs), residents’ or business parking permits, bulky waste collection fees, planning or licensing fees, and venue hire or library fines. The wording on your bill or e‑mail receipt will usually match the type of service you paid for.([ealing.gov.uk](https://www.ealing.gov.uk/pay?utm_source=openai))
How can I verify exactly what my Ealing Council card payment was for?
Log into the My Account portal on ealing.gov.uk (for council tax, business rates, housing, benefits, and some parking services) and review your recent transactions. You can also check any PCN notices, invoices, or e‑mail receipts for the same amount and date. If you still cannot identify it, contact the relevant service (e.g., council tax, parking, or housing) using the phone or e‑mail listed on your bill and provide the transaction date, amount, and last four digits of your card so they can trace it.([ealing.gov.uk](https://www.ealing.gov.uk/info/201097/council_tax/728/access_your_council_tax_account?utm_source=openai))
Can Ealing Council place temporary authorisation holds on my card?
Yes. When you make an online or telephone payment, your bank may show a temporary authorisation hold before the final debit is posted. This can appear as a pending “Ealing” or “Ealing Council” charge. The hold should clear or convert to a final payment within a few days; if it remains pending or duplicates appear, contact your bank and then Ealing Council’s payments team with your reference number.
How do I stop recurring Ealing payments such as council tax or housing charges taken from my card?
To stop or change recurring payments, you should not rely solely on cancelling your card. Instead, contact the specific Ealing Council service managing the charge—such as council tax, business rates, or housing—and request that they update or cancel your payment arrangement. You can often manage this through the My Account portal or by calling the number listed on your most recent bill. Also speak to your bank if you believe a payment was taken in error.([ealing.gov.uk](https://www.ealing.gov.uk/info/201097/council_tax/728/access_your_council_tax_account?utm_source=openai))
How do I request a refund or dispute an incorrect charge from Ealing Council?
First, identify the service area (for example, council tax, parking, or housing) and gather your reference number and proof of payment. Then contact that team using the contact details on your bill, PCN, or the council’s website and explain why you believe the charge is incorrect, providing evidence such as a cancellation confirmation or duplicate payment screenshot. If the council agrees, they will arrange a refund back to your original payment method; processing times vary by bank.([ealing.gov.uk](https://www.ealing.gov.uk/homepage/32/www.ealing.gov.uk?CookiesAccepted=1&utm_source=openai))
What should I do if I don’t recognise any dealings with Ealing Council but see an Ealing charge?
First, confirm that you or anyone in your household has not recently paid council tax, a parking ticket, housing costs, or other Ealing Council fees—for example after moving into or visiting the borough. If no one recognises the charge, contact your bank immediately to report a potentially unauthorised transaction, and then contact Ealing Council with the transaction details so they can check whether a payment was recorded against any account in your name or using your card details.
Where can I find official information about paying Ealing Council online or by card?
Official information about payment methods—online card payments, automated telephone payments, bank transfers, and Direct Debit—is available on the “Pay for it” and related payment pages on ealing.gov.uk. These pages explain what services you can pay for, security information, and what details you need to provide (such as invoice, council tax, PCN, or service charge account numbers) when making a payment.([ealing.gov.uk](https://www.ealing.gov.uk/pay?utm_source=openai))