Love Bali is a movement started by the Bali Provincial Government to enforce a new policy, the Comprehensive Development Plan. The goal is to preserve the integrity and balance of Bali's nature, its people, and their culture.
Love Bali is an official program of the Bali Provincial Government, created to support the island’s Comprehensive Development Plan. The initiative is focused on preserving Bali’s natural environment, cultural heritage, and the welfare of local communities, especially in the face of growing tourism. Through the official website (lovebali.baliprov.go.id) and partner systems, visitors are encouraged or required to make a contribution that is directly managed by the government of Bali, Indonesia.
This charge typically appears on bank or card statements when a tourist or visitor pays the mandatory Bali tourism levy (often labeled as the “Love Bali” contribution). You may see this after paying online before your trip, through a payment terminal at the airport, or via a travel provider that processed the levy on your behalf. The amount is usually a fixed per-person fee in Indonesian Rupiah (IDR), which may show in your home currency; it can appear as a one-time charge, sometimes alongside small test/authorization holds if your card was first verified. In rare cases, a repeat charge can occur if you re-submitted the payment after a failed attempt, or if multiple travelers were paid for in one transaction.
If you do not recognize this charge, start by checking your travel confirmations, airline or tour emails, and any receipts from your Bali arrival or departure—they may include a line for the Bali tourism levy or a link to lovebali.baliprov.go.id. You can log in or look up your payment on the official Love Bali website using your email, passport number, or payment reference to confirm details and download receipts. For any disputes—such as duplicate charges, name/passport errors, or questions about the amount—you should first contact Love Bali support through the official website or the Bali Provincial Government tourism/helpdesk channels, and then, if needed, speak with your bank or card issuer about chargebacks only after attempting resolution with the program.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Love Bali.
Why was I charged by Love Bali on my card or bank statement?
The Love Bali charge is typically the official tourism levy collected by the Bali Provincial Government from international visitors entering Bali. You may have paid it online before traveling, at the airport upon arrival, or through an airline, travel agent, or booking platform that processed the levy for you. The fee supports environmental protection, cultural preservation, and community development on the island.
How much is the Love Bali tourism levy and is it a recurring charge?
The Love Bali contribution is normally a fixed per-person, one-time levy in Indonesian Rupiah (IDR), commonly around IDR 150,000 per international visitor (roughly equivalent to around US$10, depending on exchange rates). It is not a subscription or recurring fee—you are charged once per eligible visit. Multiple visitors paid in a single transaction will appear as one higher amount corresponding to the number of people covered.
Why do I see multiple or duplicate Love Bali charges?
Multiple Love Bali charges can occur if you submitted payment more than once after a failed or timed-out transaction, or if your airline/agent also charged the levy separately. In some cases, you may see a temporary authorization hold and then the final posted charge; the hold should automatically fall off within a few business days. If you suspect a true duplicate, compare your payment confirmation emails and receipts, then contact Love Bali support with your transaction references for review and a possible refund.
Can I get a refund for a Love Bali payment if my trip was cancelled or my visa was denied?
Refunds for the Love Bali levy are handled under the Bali Provincial Government’s policies and are usually considered only in specific cases such as trip cancellations before entry, visa refusals, or clear duplicate payments. You will typically need to provide proof of payment, your passport details, and documentation of cancellation (e.g., airline or visa refusal letters). Submit your request through the official Love Bali website or the contact information provided in your payment confirmation; processing times can vary and refunds are generally returned to the original payment method.
How can I verify or download a receipt for my Love Bali payment?
Visit lovebali.baliprov.go.id and look for the section to check or manage your contribution, then use the email address, passport number, or payment reference you used at the time of payment. Once located, you can view your transaction details and usually download a PDF receipt or confirmation. This receipt may be requested by immigration or airport staff, so it’s a good idea to save a digital or printed copy before traveling.
Why do I see a small temporary or pending charge related to Love Bali?
When paying the Love Bali levy with a credit or debit card, the payment processor may place a small temporary authorization (or show the full amount as “pending”) to verify your card. This is a normal banking practice and not a second fee. The authorization hold should automatically clear or merge into the final posted transaction within a few business days, depending on your bank’s policies.
How do I correct wrong details (name, passport number, travel date) on my Love Bali payment?
If you entered incorrect traveler information when paying the Love Bali levy, you should contact the program’s support team as soon as possible. Use the contact form or email provided on lovebali.baliprov.go.id and include your payment reference, the incorrect data, and the corrected details along with a scan or photo of your passport. They may be able to amend the record without a new payment, or advise whether a refund and re-payment is required.
How can I contact Love Bali about a charge I don’t recognize?
Go to the official website at lovebali.baliprov.go.id and look for “Contact,” “Help,” or “Support” information, which typically includes an email address, online form, or phone numbers associated with the Bali Provincial Government. Provide your full name, the last 4 digits of the card used, the transaction date and amount, and any reference numbers from your bank statement. Avoid contacting third-party or unofficial sites—always use the official government domain to ensure your personal and payment data remain secure.