Moneypenny

Telecom95% confidence

Moneypenny provides outsourced receptionist, telephone answering, and live chat services for businesses, handling inbound calls and messages on their behalf.

Wrexham, Wales, United Kingdom
moneypenny.com

About Moneypenny

Moneypenny is a UK-based provider of outsourced receptionist, telephone answering, switchboard, and live chat services for businesses of all sizes. Headquartered in Wrexham, Wales, they supply dedicated receptionists and teams who answer calls and online chats in a company’s name, manage messages, book appointments, and route enquiries to the right people. Moneypenny is used by law firms, real estate agencies, trades, healthcare providers, and many other sectors that need professional call handling and 24/7 coverage without hiring full‑time in‑house staff.

A Moneypenny charge usually appears on a bank or card statement when a business has an active service plan or has recently signed up for a free trial or promotional offer that converted to a paid plan. Common scenarios include monthly subscriptions for telephone answering or live chat, pay‑as‑you‑go or bundle packages based on call or chat volume, one‑off setup fees, or usage-based overage charges if you exceed your included minutes or chats. You may also see temporary authorization holds when you first add or change a payment method, or a pro‑rated amount if you upgrade, downgrade, or add new services mid‑cycle.

If you’re unsure about a Moneypenny charge, start by checking who in your organization may have set up a trial or account, and review invoices or billing emails sent from Moneypenny. You can log into your Moneypenny dashboard (via moneypenny.com) to view your active services, billing history, and downloadable invoices. For questions, clarifications, or to dispute a charge, contact Moneypenny directly through the contact form or live chat on their website, or by phone using the numbers listed on their “Contact” page. Have your company name, billing email, and the last four digits of the card charged ready, as this will help their team quickly locate your account and resolve common issues such as duplicate charges, plan changes, or cancellations.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Moneypenny.

  1. WWW.MONEYPENNY.CO.UK 03451233700 GBR

Frequently Asked Questions

Why am I seeing a recurring monthly charge from Moneypenny on my business card?

Moneypenny bills most customers on a recurring monthly basis for services such as telephone answering, outsourced reception, or live chat management. The amount reflects your chosen plan, which may include a bundle of calls or chats plus any additional usage above your allowance. Review your most recent invoice in your Moneypenny account or in billing emails to see a breakdown of the monthly subscription and any extras.

What are typical Moneypenny pricing and billing structures?

Moneypenny usually charges a fixed monthly fee based on the type of service (call answering, switchboard, live chat) and the expected volume of calls or chats, often combined with a per‑unit rate for usage beyond your included allowance. Pricing is tailored by business size, hours of cover (standard office hours vs. 24/7), and whether you need a dedicated receptionist or shared team. You’ll receive a monthly invoice that clearly itemizes your base plan, any overage charges, and applicable taxes such as VAT.

Why did my Moneypenny free trial result in a charge?

If you signed up for a Moneypenny free trial, you may have been asked to provide card details so service could continue seamlessly after the trial period. Once the trial ends, the account automatically rolls into a paid plan unless you cancel or change the service before the trial expiry date. The first charge you see is typically the initial month’s subscription, possibly pro‑rated depending on your start date and agreed terms.

How do I cancel or pause my Moneypenny services to stop future charges?

To cancel or pause your Moneypenny service, contact their support team via your account manager, the contact form, or live chat at moneypenny.com, or by calling the number listed on your invoice. Most Moneypenny contracts require notice (often 30 days), so charges may continue until the end of your current billing or notice period. Ask for written confirmation of cancellation and keep a copy for your records, and verify your next and final billing dates in your online account or latest invoice.

How can I get a refund or dispute a Moneypenny charge I don’t recognize?

If you believe you were billed in error, reach out to Moneypenny’s billing or customer service team with the transaction date, amount, last four digits of the card, and your company name. They can confirm whether the charge matches an existing account, an old service that was not fully cancelled, or an internal trial set up by a colleague. Where Moneypenny confirms a mistake—such as a duplicate charge or a billing error—they will typically credit your account or issue a refund back to the original payment method in line with your service agreement.

Why do I see a small or pending Moneypenny charge on my statement?

A small or pending amount from Moneypenny may be an authorization hold used to verify your card when you first sign up or update payment details. This is not an actual charge and should drop off or convert to the proper invoice amount within a few business days, depending on your bank. If a small pending charge remains longer than expected, contact your bank and Moneypenny support with a screenshot or reference number so they can investigate.

How do I access my Moneypenny invoices and see what this charge covers?

Log into your Moneypenny account via moneypenny.com using the email address associated with your service. In the billing or accounts section, you can download monthly invoices that detail your base subscription, the number of calls or chats handled, any overage fees, and taxes. If you don’t have login details or your account was set up by someone else, contact Moneypenny support and ask them to resend access information or copy of your invoices to an authorized email address.

What should I do if my company no longer uses Moneypenny but I’m still being charged?

First, confirm internally that the service was formally cancelled and that any notice period has fully elapsed. Then locate your last Moneypenny invoice or welcome email to find your account reference and contact details, and reach out to their support or your former account manager to verify the account status. If the service was not properly cancelled, request immediate termination and ask about any eligibility for partial credits; if you have written proof of a prior cancellation, share it so they can correct your billing promptly.

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