Mwave

Electronics95% confidence

Mwave is an Australian online retailer specializing in computer hardware, consumer electronics, gaming gear, and IT components, operating both online and from a warehouse/store in Lidcombe, New South Wales.

Lidcombe, New South Wales, Australia
mwave.com.au

About Mwave

Mwave is an Australian online retailer focused on computer hardware, consumer electronics, and IT solutions, based in Lidcombe, New South Wales. They sell PC components (CPUs, GPUs, RAM, SSDs), full custom-built PCs, laptops, monitors, networking equipment, gaming peripherals, smart home products, and business IT gear. Orders are placed through their website at mwave.com.au and shipped Australia-wide, with options for delivery and, in some cases, warehouse pickup from their Lidcombe facility.

A charge from Mwave may appear on your bank or card statement after you place an order on mwave.com.au for computer parts, a pre-built PC, a gaming accessory, or other tech products. The descriptor often looks like “MWAVE”, “MWAVE.COM.AU”, or “MWAVE LIDCOMBE”. You might see charges for one-time purchases, split or partial payments (for example, if using certain buy-now-pay-later services), pre-orders billed at dispatch, or temporary authorization holds when you first place or update an order. Some customers also see small test authorizations that drop off, or separate shipping/insurance charges processed at the same time as the main order.

If you’re unsure about an Mwave charge, first log into your Mwave account at mwave.com.au and check your Order History and invoices for matching amounts and dates. Also review your email inbox (and spam folder) for order confirmations or tax invoices from Mwave. For billing questions, refunds, or to dispute an unexpected charge, contact Mwave via the Support/Help section on their website and provide your full name, email used for the order, and the last 4 digits of the card plus the exact charge amount and date. Common issues—such as duplicated orders, cancelled or out-of-stock items, or authorization holds that haven’t dropped off—are typically resolved by submitting a support ticket or return request through your Mwave account, in line with their Returns and Refunds policy and Australian Consumer Law protections.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Mwave.

  1. MWAVE LIDCOMBE Lidcombe AU
  2. MWAVE LIDCOMBE Strathfield AU
  3. MWAVE LIDCOMBE Lidcombe AUS

Frequently Asked Questions

Why is there an Mwave or MWAVE.COM.AU charge on my card?

This charge usually corresponds to an order you (or someone with access to your card) placed on mwave.com.au for PC parts, a custom-built system, gaming gear, or other electronics. Check your Mwave account’s Order History and your email for an invoice on or near the transaction date. The descriptor on your statement may appear as “MWAVE”, “MWAVE.COM.AU LIDCOMBE” or similar. If you don’t recognise the purchase, contact Mwave support with the charge details so they can help identify the transaction.

Does Mwave offer subscriptions or recurring charges?

Mwave primarily processes one-off transactions for hardware and electronics rather than ongoing subscription services. However, you may see multiple charges over time if you have placed several separate orders, purchased extended warranties, or used a payment plan through a third-party provider (e.g., buy-now-pay-later), which may bill you in instalments. Any ongoing instalment schedule will normally be managed by that payment provider, not by Mwave directly. Review your order confirmation email and the payment provider’s app or portal to see how your payments are structured.

Why do I see a small or duplicate Mwave charge (e.g., $1 or a pending amount)?

Mwave or your card provider may place a small temporary authorization hold to verify your payment method when you place an order or update your card details. You may also see a pending amount for the full order value before it is captured and settled. These authorizations are not completed sales and typically disappear from your statement within a few business days, depending on your bank. If a pending amount remains for more than a week, contact your bank and then Mwave with your order number for clarification.

What are typical Mwave charge amounts and how can I match them to an order?

Mwave orders can range from small accessory purchases (often $20–$100 AUD) to full custom PCs or business equipment that can run into the hundreds or thousands of dollars. The total charge usually includes GST, shipping, and any optional insurance or extended warranty selected at checkout. To match a charge, compare the exact amount on your statement with the tax invoice attached to your Mwave order confirmation email or accessible in your Mwave account. If the figures differ, it may be due to shipping changes, partial shipments, or an item being cancelled or refunded.

How do I cancel an Mwave order or change it to avoid further charges?

If you need to cancel or modify an order, log into your Mwave account, go to your Order History, and use the order-specific options or the online support form as soon as possible. Orders that are already picked, packed, or shipped—and custom-built systems—may not be able to be cancelled or modified. In those cases, you may need to go through Mwave’s returns process once the item arrives, subject to their Returns and Change-of-Mind policies. Always wait for written confirmation from Mwave that your order has been cancelled before assuming no charge will go through.

How do I request a refund from Mwave if I don’t want or recognise this charge?

For unwanted or incorrect orders, start by contacting Mwave through the Support or Help section on mwave.com.au, quoting your order number and explaining the issue. For change-of-mind returns, eligibility, time limits, and any restocking fees depend on Mwave’s current Returns Policy and the type of product, so review that policy before submitting a request. For faulty or misdescribed items, Mwave processes refunds, repairs, or replacements in line with Australian Consumer Law once they’ve assessed the product. If you suspect fraud and no matching Mwave order can be found, immediately notify your bank or card issuer to dispute the transaction and then advise Mwave of the suspected unauthorised use.

How can I contact Mwave about a mystery charge or billing issue?

Visit mwave.com.au and navigate to the Support or Help/Contact section, where you can lodge a ticket or enquiry by selecting the relevant order or entering your details. Providing your full name, email address used at checkout, the last 4 digits of your card, and the exact amount/date of the charge will help their team locate the transaction. If you checked out as a guest, use the email address from your order confirmation when submitting your enquiry. Keep any emails, invoices, or screenshots from your bank statement handy in case Mwave requests additional information.

Why was I charged by Mwave after my order was cancelled or changed?

In some cases, a payment authorization may still show as pending on your statement even after Mwave has cancelled or amended your order, especially if the bank has not yet released the hold. If Mwave processed a partial shipment or replacement item, you may see an adjusted or separate charge that reflects the updated order total. Check your updated invoice in your Mwave account or email to see the final billed amount. If the charge on your statement does not match the final invoice or if a cancelled order still appears as a settled charge after several business days, contact Mwave and your bank for investigation.

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