National Disability Insurance Scheme

Government60% confidence

The National Disability Insurance Scheme (NDIS) is an Australian government program that funds supports and services for eligible people with permanent and significant disability. Charges with an “NDIS Service VIC Footscray” style descriptor are likely related to NDIS-funded or NDIS-adjacent services delivered in Victoria, possibly via a local provider or office in Footscray.

Canberra, Australian Capital Territory, Australia
ndis.gov.au
Owned by Australian Government

About National Disability Insurance Scheme

The National Disability Insurance Scheme (NDIS) is a nationwide Australian government initiative that provides funding for supports and services to eligible people with permanent and significant disability. It is administered by the National Disability Insurance Agency (NDIA) and overseen by the NDIS Quality and Safeguards Commission, with policy responsibility sitting within the Australian Government.([en.wikipedia.org](https://en.wikipedia.org/wiki/National_Disability_Insurance_Scheme?utm_source=openai)) NDIS funding can be used with a wide range of registered and unregistered service providers across Australia, including many based in and around Footscray, Victoria.

A card descriptor such as “Ndis Servicevic Footscray AU” most likely refers to a payment related to NDIS-funded services provided in Victoria (VIC), with the transaction being processed at or on behalf of a provider or office located in Footscray. In many cases, the descriptor may be partially truncated or generic (for example, “NDIS Services VIC”), which makes it difficult to attribute the charge to a specific local business among the numerous NDIS providers operating in Footscray and Melbourne’s western suburbs.([opendoor.org.au](https://opendoor.org.au/support-coordination/?utm_source=openai)) The underlying charge could be for support coordination, community participation, in‑home care, plan management, or other disability supports booked under an NDIS plan.

If you are unsure about this charge, start by checking your NDIS plan and recent invoices from any providers you use in the Footscray or broader Melbourne area. Cross‑match the transaction date and amount with provider invoices or receipts. You can also log into the myGov/NDIS portal to review claims linked to your plan, and contact your usual NDIS providers to confirm whether they processed a card payment on that date. If you still cannot identify the merchant, contact your bank to request more detailed transaction information (such as the full merchant name or terminal ID) and, if needed, dispute the charge. For concerns that the charge relates to improper or fraudulent use of NDIS funds, you can also raise a complaint with the NDIS Quality and Safeguards Commission or the NDIA.([en.wikipedia.org](https://en.wikipedia.org/wiki/NDIS_Quality_and_Safeguards_Commission?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to National Disability Insurance Scheme.

  1. Ndis Servicevic Footscray AU

Frequently Asked Questions

Why does my statement show a charge like “Ndis Servicevic Footscray AU”?

This descriptor most likely indicates a payment for NDIS‑related services that was processed in Victoria, with the terminal or provider located in or registered to Footscray. Because many different NDIS providers operate in that area under similar wording, the descriptor can appear generic or truncated, making it hard to identify the exact business without cross‑checking invoices or portal records.

How can I work out which specific NDIS provider in Footscray this charge relates to?

Start by comparing the transaction date and amount with recent invoices from any NDIS providers you use, especially those based in or servicing Footscray and Melbourne’s west. Then log into your myGov/NDIS portal and look for claims around the same date. If the figures line up, contact that provider and ask how they appear on bank statements; they can usually confirm the merchant name linked to their EFTPOS or online terminal.

Could this charge be from the NDIS/NDIA directly rather than from a local provider?

In most cases, participants receive funding from the NDIS rather than paying the NDIA directly by card, so a card charge is more likely to be from a local NDIS provider that has used a generic “NDIS Service” label for its merchant account. However, some affiliated or government‑linked services may process payments through arrangements that reference NDIS in the descriptor, so you should still verify through your invoices and portal records.

What are common amounts I might see for NDIS‑related charges processed in Footscray?

Amounts will depend on your supports and NDIS price limits, but common patterns include hourly charges for support work, community participation, or therapy sessions, as well as periodic invoice totals for plan management or support coordination. Look for round figures that match your regular weekly or fortnightly supports (for example, 2–4 hour blocks of support at the current NDIS price guide rate).

Can I get a refund if this NDIS‑related charge is incorrect or duplicated?

Yes. First contact the provider you believe processed the payment and request a copy of the invoice and any service records. If there has been an error or duplicate billing, ask them to issue a refund back to your card and correct the claim in the NDIS system if necessary. If the provider cannot be identified or does not cooperate, escalate the issue to your bank for a dispute and consider lodging a complaint with the NDIS Quality and Safeguards Commission or the NDIA.

Why do I see a pending or temporary NDIS‑related charge that later disappears?

Some providers’ payment systems place a temporary authorization hold on your card to confirm funds, especially for bookings, transport, or variable‑length support shifts. If the final amount is adjusted or charged via a different method (for example, directly through your NDIS plan), the original authorization may be released and disappear after a few days. If a pending charge remains for more than a week, contact your bank and the suspected provider to clarify.

How can I verify that an NDIS provider connected to this charge is legitimate and registered?

Use the provider’s name (from invoices or portal records) to search the NDIS Provider Finder or reputable NDIS directories, and check whether they are registered for the types of supports you receive.([ndis.gov.au](https://www.ndis.gov.au/contact/locations/-37.8008%2C144.8947/500/4975?utm_source=openai)) You can also contact the NDIS directly via the details on ndis.gov.au to confirm a provider’s status or to report concerns about suspicious charges.

What should I do if I suspect fraud or misuse of NDIS funds related to this charge?

If you believe the charge is fraudulent or not linked to any service you received, immediately notify your bank so they can secure your card and investigate the transaction. At the same time, contact the NDIS or the NDIS Quality and Safeguards Commission using the contact details on their official websites to report suspected misuse of NDIS funds and seek guidance on next steps, including reviewing your plan activity and provider claims.

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