Pet Circle is a major Australian online retailer focused exclusively on pets, offering a wide range of food, healthcare products, toys, bedding, flea and tick treatments, grooming items, and accessories for dogs, cats, birds, fish, small animals, and reptiles. Operating from Sydney, New South Wales and delivering across Australia, Pet Circle positions itself as a convenient one‑stop shop with competitive pricing and regular promotions. Customers shop primarily via petcircle.com.au or the official Pet Circle app, and most orders are shipped directly from their fulfilment centres to the customer’s home.
A Pet Circle charge typically appears on your bank or card statement when you place an order for pet products through their website or app, or when an automatic “Autoship” repeat delivery runs on your account. You might see a charge descriptor such as “PET CIRCLE,” “PETCIRCLE.COM.AU,” or similar variations. Charges can stem from one‑time purchases, recurring Autoship orders, pre‑orders, or split shipments, and in some cases you may notice a temporary authorization hold when you first place an order or update your payment details; these pending amounts usually drop off once the actual charge is processed. If you have signed up to Autoship, you’ll be billed on the same schedule you selected (for example, every few weeks or months) until you pause or cancel.
If you’re unsure about a Pet Circle charge, start by signing into your account at petcircle.com.au or via the Pet Circle app and checking your Order History and Autoship settings to match the amount and date to a specific order. Look for order confirmation emails in your inbox (including spam/junk folders) for the date of the charge, especially if you checked out as a guest. If you still can’t identify the transaction, contact Pet Circle’s customer service through the “Contact Us” page on their website or via live chat or email, and provide the transaction date, amount, and the name on the card; they can look up the payment and explain what it relates to, help with cancellations of future Autoship deliveries, and assist with refunds or returns where eligible under their policies.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Pet Circle.
Why do I see a charge from PET CIRCLE or PETCIRCLE.COM.AU on my bank statement?
This charge usually means an order for pet food, treats, medications, or supplies was placed through petcircle.com.au or the Pet Circle app using your card. It can relate to a one‑time purchase, a scheduled Autoship order, or an order placed by someone in your household using your payment details. Log into your Pet Circle account and check your recent orders to confirm the charge. If you don’t have an account, search your email for a Pet Circle order confirmation around the date of the transaction.
What are common amounts Pet Circle charges, and why might the total be different from my cart estimate?
Pet Circle charges vary depending on what you order, but many transactions reflect a full order total including GST, shipping (if applicable), and any discounts applied at checkout. Your final charge may differ slightly from the original cart estimate if you added or removed items before paying, applied coupon codes, or if your order was split into multiple shipments. If you used Autoship, the price may also reflect then‑current promotional pricing or changes in product pricing since you first created the schedule.
How does Pet Circle’s Autoship (repeat delivery) billing work, and how do I stop future charges?
Autoship is Pet Circle’s recurring delivery option where your selected items are automatically reordered and charged to your saved payment method on a schedule you choose. You’re billed each time an Autoship order is processed, shortly before it is packed for shipment. To cancel or pause, log into your account, go to the Autoship or Repeat Delivery section, and either skip the next order, change the frequency, or cancel the schedule entirely. Make sure to do this before the next processing date shown, as orders already being packed or shipped may not be able to be stopped.
Why do I see a small or duplicate Pet Circle charge, or a pending amount that disappeared?
Pet Circle or your payment provider may place a temporary authorization hold to verify that your card is valid and has available funds when you place an order or update card details. This can appear as a small or duplicate ‘pending’ charge on your statement, but it is not an actual debit and usually drops off automatically within a few business days. The final, settled Pet Circle charge should match the total on your order invoice. If a pending charge remains for an extended period, contact your bank or card issuer for clarification.
How can I cancel a Pet Circle order or change it after I’ve been charged?
Because Pet Circle moves quickly to pick and pack orders, there is often a short window to cancel or edit after payment. If you need to change or cancel, log into your account and check the order status—if it’s still processing, use the online help or live chat to request a change as soon as possible. Once an order has been shipped, it generally cannot be altered, but you may still be able to arrange a return or exchange in line with Pet Circle’s returns policy by contacting customer service.
How do I request a refund or return for a Pet Circle purchase I see on my statement?
To request a refund, first locate the relevant order in your Pet Circle account or in your order confirmation email, then review the returns information linked there. Many unopened, resaleable items can be returned within a stated period, while some items such as prescription diets or medications may have specific conditions. Use the contact form, email, or live chat on petcircle.com.au to lodge a return or refund request, providing your order number, the items involved, and a brief explanation. Pet Circle’s support team will advise on eligibility, return instructions, and any applicable credits or refunds.
What should I do if I don’t recognize a Pet Circle charge and don’t have an account?
First, check whether a family member, housemate, or pet carer (such as a dog walker or sitter) may have used your card to place an order with Pet Circle. Search your email inbox, including spam, for ‘Pet Circle’ or ‘petcircle.com.au’ around the date of the charge, as you may have checked out as a guest. If you still can’t identify the transaction, contact Pet Circle directly with the amount, date, and first and last name on the card so they can investigate. If they confirm no matching order or suspect fraud, you should also contact your bank or card issuer to dispute the charge and request a new card if necessary.
How can I contact Pet Circle about a billing issue or to get a copy of my invoice?
You can reach Pet Circle via the ‘Contact Us’ page on petcircle.com.au, which offers options like email support and live chat during Australian business hours. If you have an account, you can log in to view and download invoices for all past orders under your order history. When contacting support about a charge, include your full name, email address used at checkout, order number (if known), the amount and date of the charge, and a screenshot of your statement if possible. This information helps Pet Circle quickly locate the transaction and resolve billing or documentation requests.