Ping Cellular

Telecom90% confidence

Ping Cellular is a locally owned Verizon Authorized Retailer in Monsey, New York, selling mobile phones, wireless plans, and related accessories and services.

Monsey, New York, United States
wirelesszone.com
Owned by Wireless Zone (Round Room, LLC)

About Ping Cellular

Ping Cellular is a wireless telecommunications retailer based in Monsey, New York. Operating as a Verizon Authorized Retailer and doing business under the Wireless Zone franchise system, the store specializes in mobile phone sales, device upgrades, accessories, and Verizon wireless services for consumers and small businesses in the Rockland County area. Public business listings and franchise documents identify the company as Ping Cellular LLC, located on Route 59 in Monsey, NY, and categorized under wireless telecommunications and cellular telephone services.([dnb.com](https://www.dnb.com/business-directory/company-profiles.ping_cellular_llc.ad1253f5aa34c5f3cfe91fdef7e444b6.html?utm_source=openai))

A charge with a descriptor like “Ping Monsey NY” is likely from an in‑store transaction at this Verizon/Ping Cellular location—such as purchasing a new phone, paying wireless bills or device installments, buying accessories, or setting up home internet or other Verizon services. Charges may also reflect activation fees, insurance add‑ons, or taxes and surcharges associated with Verizon wireless service, but processed through the local retailer’s merchant account under the Ping Cellular name rather than directly under “Verizon.”([mapquest.com](https://www.mapquest.com/us/new-york/ping-cellular-414364168?utm_source=openai))

To verify or resolve questions about this charge, customers should first match the date and amount to any recent phone or accessory purchase, plan change, upgrade, or in‑store visit. Receipts are typically provided on paper and, when a Verizon account is involved, reflected in the Verizon online account or app as equipment charges or fees. If the charge is not recognized, you can contact the Monsey store using the phone numbers listed in local directories, or reach Verizon customer service or Wireless Zone corporate support for billing clarification and potential refunds or reversals. Bringing the physical card and any receipts to the store also helps staff locate the transaction in their point‑of‑sale system.([mapquest.com](https://www.mapquest.com/us/new-york/ping-cellular-414364168?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ping Cellular.

  1. Card Purchase 08/27 Ping Monsey NY Card 5962

Frequently Asked Questions

Why do I see a charge from “Ping Monsey NY” or “Ping Cellular” on my card?

This descriptor typically refers to Ping Cellular LLC, a Verizon Authorized Retailer in Monsey, NY. The charge usually comes from an in‑store purchase such as a phone, accessory, activation or upgrade fee, or a payment related to a Verizon wireless plan processed through the Ping Cellular merchant account rather than directly under “Verizon.”([dnb.com](https://www.dnb.com/business-directory/company-profiles.ping_cellular_llc.ad1253f5aa34c5f3cfe91fdef7e444b6.html?utm_source=openai))

What are common amounts for charges from Ping Cellular?

Common transactions at Ping Cellular include device payments or full‑price phone purchases, accessory purchases (often in the $20–$150 range), activation or upgrade fees, and tax on equipment. Larger charges usually indicate a phone or tablet purchase or multiple accessories, while smaller ones may be for a single accessory or a bill payment taken in store.([mapquest.com](https://www.mapquest.com/us/new-york/ping-cellular-414364168?utm_source=openai))

How can I confirm what I bought at Ping Cellular for a specific charge?

Compare the transaction date and amount on your card statement with any paper receipts from visits to the Verizon/Ping Cellular store on Route 59 in Monsey. If you can’t find the receipt, call the store using the phone numbers in local listings and provide the last four digits of your card, the date, and the amount; staff can typically look up the sale in their point‑of‑sale history. You can also log into your Verizon account to see whether a device purchase or upgrade was recorded on the same date.([mapquest.com](https://www.mapquest.com/us/new-york/ping-cellular-414364168?utm_source=openai))

Can Ping Cellular place authorization holds or temporary charges on my card?

Yes. Like many retailers, Ping Cellular’s payment processor may place a temporary authorization hold on your card when a transaction is initiated, especially for larger purchases or complex activations. These holds usually fall off within a few business days and may appear as pending or duplicate entries before settling as a single final charge. If a hold does not drop off after several days, contact your bank and the store for confirmation.([manta.com](https://www.manta.com/c/mhpp9m3/ping-cellular-llc?utm_source=openai))

How do I dispute or request a refund for a Ping Cellular transaction?

Start by contacting the Ping Cellular store in Monsey directly, explaining the issue and providing your receipt or statement details; as a Verizon Authorized Retailer and Wireless Zone franchisee, they can often process returns or adjustments in store according to Verizon and Wireless Zone policies. If you cannot resolve it with the store, contact Verizon customer service or Wireless Zone corporate support, and as a last resort you can open a dispute with your card issuer, who may ask for any documentation from the store.([dnb.com](https://www.dnb.com/business-directory/company-profiles.ping_cellular_llc.ad1253f5aa34c5f3cfe91fdef7e444b6.html?utm_source=openai))

How do I cancel a device purchase, protection plan, or add‑on started at Ping Cellular?

Returns and cancellations are usually subject to Verizon and Wireless Zone program rules, which often include a limited return window for devices and specific terms for insurance or protection plans. Visit or call the Ping Cellular Monsey store as soon as possible after the purchase so staff can process a return or cancel the add‑on in Verizon’s system; you may also need to contact Verizon directly if the feature is already active on your line.([usa-stores.worldorgs.com](https://usa-stores.worldorgs.com/catalog/monsey/cell-phone-store/verizon-wireless-ping-cellular?utm_source=openai))

Is Ping Cellular the same as a Verizon corporate store, and who ultimately bills me?

Ping Cellular is an independently owned Verizon Authorized Retailer operating under the Wireless Zone franchise brand, not a Verizon corporate store. However, devices, plans, and services are provided on the Verizon network, and ongoing monthly service charges will appear on your Verizon bill, while in‑store purchases and fees taken at the register may show up as “Ping” or “Ping Monsey NY” on your card statement.([dnb.com](https://www.dnb.com/business-directory/company-profiles.ping_cellular_llc.ad1253f5aa34c5f3cfe91fdef7e444b6.html?utm_source=openai))

How can I contact Ping Cellular if I don’t recognize a charge?

You can call the Monsey store directly at the phone numbers listed in local directories (commonly 845‑426‑5111 or 845‑426‑6500) or use the contact options on the Verizon store page associated with Ping Cellular on Route 59. Provide your name, best callback number, and the exact charge details so staff can research the transaction and confirm whether it originated at their location.([mapquest.com](https://www.mapquest.com/us/new-york/ping-cellular-414364168?utm_source=openai))

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