QLeave is the Queensland Government statutory authority that administers portable long service leave schemes for eligible workers in industries such as building and construction, contract cleaning, and community services.
QLeave is a Queensland Government statutory authority based in Brisbane that administers portable long service leave schemes for certain industries, including building and construction, contract cleaning, and community services. Instead of leave entitlements being tied to one employer, QLeave tracks eligible workers’ service across multiple employers and projects, and holds employer and levy contributions to fund long service leave when it becomes payable. Employers, contractors, and project owners are legally required in many cases to register with QLeave and make periodic contributions or levies via its online services at qleave.qld.gov.au.
A QLeave charge will usually appear on a bank or card statement when an employer, contractor, or property owner pays a QLeave levy or contribution online. Common examples include building and construction levies paid when lodging development or building approvals, quarterly or periodic employer returns for workers in contract cleaning or community services, back payments following an audit or reconciliation, and adjustment payments when the value or scope of work changes. Charges may be one-off (for a specific project levy) or recurring (for regular contribution returns) and can also include administrative fees, interest, or penalties for late payment in accordance with Queensland legislation.
If you see a QLeave charge and are unsure about it, first check whether you or your business recently submitted an online return, paid a building and construction levy, or updated payment details through the QLeave portal. Look for confirmation emails or receipts from qleave.qld.gov.au for the same date and amount, or log into your QLeave online account to view your payment history and levy or return references. For further help, contact QLeave using the details on their official website (phone, email, or online enquiry form), have your ABN, project number, or worker/employer registration number ready, and provide the exact charge amount and date so they can quickly confirm what the payment relates to and advise on any corrections, refunds, or adjustments available under the relevant scheme legislation.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to QLeave.
QLeave charges typically occur when you pay a portable long service leave levy or employer contribution for eligible workers in the building and construction, contract cleaning, or community services industries. This may be linked to a specific building project, a periodic employer return, or a back payment identified through a review or audit. If you manage multiple projects or cost centres, the charge might consolidate several levies into a single payment within the QLeave online system.
What are typical QLeave charge amounts and how are they calculated?
QLeave amounts are generally calculated as a percentage of eligible wages (for employer returns) or the value of building and construction work (for project levies), subject to thresholds and rules set in Queensland legislation. There is no flat subscription fee—each payment is specific to your workers and/or project details. To see how a particular charge was calculated, log into your QLeave online account or refer to the levy notice, employer return summary, or invoice associated with the payment.
Why do I see multiple QLeave charges in the same month?
You may see multiple QLeave charges if you submitted more than one employer return or paid levies for several building projects around the same time. Each project levy or return can generate a separate transaction, even if they were lodged on the same day. Check your QLeave portal or your emailed receipts for each project or return to match the individual statement entries.
Can I cancel or change a QLeave payment after it has been processed?
Because QLeave payments relate to statutory levies and legislated employer contributions, they generally cannot be ‘cancelled’ like a subscription. However, if you believe the amount or project details were incorrect, you should contact QLeave as soon as possible with your receipt number, project details, or return reference. QLeave can review the levy or return and, where legislation allows, adjust your record and arrange a refund or credit for any overpayment.
How do I request a refund or adjustment of a QLeave charge?
If you think you have overpaid or paid a levy in error—for example, a project was cancelled or the value of work was reduced—you can apply to QLeave for a reassessment or refund. Start by logging into your QLeave online account to review the levy or return, then use the refund or adjustment request process outlined on qleave.qld.gov.au, or submit an enquiry with supporting documents such as revised contracts or council advice. QLeave will assess the request under the relevant scheme legislation and either issue a refund, apply a credit to your account, or explain why no adjustment is permitted.
How do I contact QLeave about an unknown or disputed charge?
To query a QLeave charge, go to qleave.qld.gov.au and use the contact details listed there, which typically include a phone number (1300 QLEAVE / 1300 753 283), email addresses, and an online enquiry form. Have the exact transaction amount, transaction date, last four digits of the card or account, and any levy notice or employer return references ready. QLeave’s team can confirm whether the payment is recorded in their system, what it relates to, and what steps to take if the charge is incorrect or needs to be adjusted.
Why is there a pending or temporary QLeave charge on my card?
When you pay a levy or contribution online by card, your bank may show a temporary ‘pending’ authorization from QLeave before the payment is fully processed. This is part of normal payment verification and should settle to the final amount or disappear within a few business days, depending on your bank. If a pending authorization does not clear or you see both a pending and a posted QLeave charge for the same payment, contact your bank and QLeave with your receipt details to investigate.
I don’t recognise this QLeave charge and I’m not in the construction or cleaning industry—what should I check?
First, confirm whether you are an owner, developer, or trustee on any Queensland building project, as QLeave levies are often paid by or on behalf of property owners through councils or certifiers. If a third party (such as a builder, managing agent, or accountant) paid a levy using your card or account, the charge may still appear under QLeave’s name. Review recent contracts, building approvals, or invoices, and if you still cannot identify the payment, contact QLeave and your bank to verify the transaction and discuss possible misuse of your details.