Queensland Building and Construction Commission

Government95% confidence

The Queensland Building and Construction Commission (QBCC) is a Queensland Government statutory authority that regulates the building and construction industry, including licensing, compliance, dispute resolution, and consumer protection services across Queensland.

Brisbane, Queensland, Australia
qbcc.qld.gov.au
Owned by Queensland Government

About Queensland Building and Construction Commission

The Queensland Building and Construction Commission (QBCC) is a Queensland Government statutory authority responsible for regulating the building and construction industry across Queensland. Its core functions include licensing contractors and trade professionals, administering the Queensland Home Warranty Scheme, enforcing building standards and compliance, and providing dispute resolution and consumer protection services for residential building work. The QBCC operates from Brisbane with regional offices throughout Queensland, and many of its services—such as licence applications, renewals, insurance certificates, and dispute lodgements—are completed and paid for online via qbcc.qld.gov.au.

A charge from the Queensland Building and Construction Commission (often shown as “QBCC”, “QLD BLDG & CONSTR COMM”, or similar) typically relates to a licence application or renewal, a Queensland Home Warranty Insurance premium, a dispute lodgement fee, a search or information service, or payment of a fine or compliance penalty. You may also see charges for examination or qualification assessment fees, owner‑builder permits, or rectification/enforcement-related fees. In some cases, your card may show a temporary authorisation or pending amount when you pay online; this is your bank verifying the transaction and it should either settle to the final amount or disappear within a few business days.

To verify a QBCC charge, first check recent activity related to building or trade work: licence renewals, new licence or owner‑builder applications, lodging a building complaint, or arranging Home Warranty Insurance for a residential building project. Log into your QBCC online account at qbcc.qld.gov.au to review recent payments and download receipts, or refer to emails sent by QBCC at the time of lodgement or payment. If you still can’t identify the transaction, contact QBCC by calling 139 333 (within Australia) or using the contact form on their website, and have your full name, licence number (if applicable), property address, and the exact charge amount and date ready. Your bank can also provide a transaction reference, which QBCC can use to trace the payment. If the charge appears to be in error, QBCC will advise you of any applicable refund or adjustment process under Queensland Government fee and refund policies.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Queensland Building and Construction Commission.

  1. QUEENSLAND BUILDING AN WEST END AU
  2. Queensland Building an BRISBANE AU
  3. Queensland Building an BRISBANE AUS

Frequently Asked Questions

Why do I have a charge from the Queensland Building and Construction Commission on my card or bank statement?

Most QBCC charges relate to building and construction regulatory services, such as contractor or trade licence applications/renewals, Queensland Home Warranty Insurance premiums for residential building work, owner‑builder permits, or dispute/complaint lodgement fees. You might also see a charge if you paid a fine or penalty, purchased a licence history/search, or booked an exam or qualification assessment through qbcc.qld.gov.au. Check your recent dealings with a builder, trade licence, or residential building project to match the amount and date.

What are common QBCC charge amounts and what do they usually correspond to?

Common QBCC amounts include annual or biennial licence renewal fees (which vary by licence class and turnover), Home Warranty Insurance premiums (usually a few hundred to several thousand dollars, depending on the contract price), and smaller fixed fees for dispute lodgements, search fees, or document copies. Owner‑builder permit fees and qualification assessment fees are typically mid‑range fixed amounts. The exact fee schedule is published on qbcc.qld.gov.au under Fees and Charges, where you can compare your statement amount to the current official fees.

Why do I see a pending or temporary QBCC charge that later disappears or changes?

When you pay QBCC online by card, your bank may place a temporary authorisation hold to confirm funds, which can show as a pending or slightly different amount on your statement. Once the payment is fully processed, the hold is either converted to the final charge or released, and any duplicated pending entry should disappear within a few business days. If a pending QBCC amount does not clear or convert after about 5 business days, contact your bank and then QBCC with the transaction details so it can be traced.

How can I get a copy of a receipt or invoice for a QBCC charge?

If you paid online, log into your QBCC account at qbcc.qld.gov.au and go to your transaction or application history to download tax invoices and receipts. For payments made over the phone, in person, or via BPAY, you can request a receipt by contacting QBCC on 139 333 or using the website contact form, quoting the date, amount, and type of transaction (for example, licence renewal, insurance premium, complaint lodgement). They can usually email a replacement receipt once they locate the payment in their system.

Can I cancel a QBCC service or application and get a refund for the fee I paid?

Many QBCC fees are prescribed by legislation and are generally non‑refundable once an application has been lodged or an insurance policy issued, even if you later change your mind. Refunds may be available in limited circumstances, such as clear overpayments, duplicate payments, or when an application cannot proceed due to QBCC reasons. For Queensland Home Warranty Insurance, partial or full premium refunds may be possible if a contract is cancelled before work starts or the contract price changes; this must be requested through the insurer/QBCC within specified timeframes. To check your eligibility, contact QBCC directly and refer to the Refunds or Fees and Charges information on their website.

How do I update, pause, or stop ongoing QBCC-related payments, such as licence renewals or insurance for new projects?

QBCC itself does not run a traditional subscription or automatic monthly billing, but some licensees use stored card details or reminders to pay renewal fees online each period. To avoid future licence renewal charges, you must either allow the licence to lapse or formally surrender it, following the process outlined on qbcc.qld.gov.au; simply not using the licence does not automatically stop fees once invoiced. For Home Warranty Insurance, premiums are charged per project, so no ongoing deduction occurs unless a new policy is issued—speak with your builder or QBCC if you no longer require cover for a planned job.

Who do I contact if I don’t recognise a QBCC charge or think I’ve been charged incorrectly?

Start by checking all recent building‑related activities for you, your business, or your property—this includes any dealings a builder or contractor may have had on your behalf. If you still cannot identify the charge, contact QBCC on 139 333 (within Australia) or via the contact options at qbcc.qld.gov.au, and provide your full name, any licence or reference numbers, the property address (if relevant), and the exact amount and date of the transaction. They can search their payment system and advise what the charge relates to and whether any correction, refund, or adjustment is appropriate; if you suspect fraud, also notify your bank immediately.

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