Revenue NSW

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Revenue NSW is the New South Wales state government’s principal revenue management agency, responsible for collecting taxes and fines, administering grants and subsidies, and recovering debts for the state.

Parramatta, New South Wales, Australia
revenue.nsw.gov.au
Owned by Government of New South Wales

About Revenue NSW

Revenue NSW is the New South Wales (NSW) Government’s principal revenue management agency. It is responsible for collecting state taxes (such as payroll tax, land tax, and duties), managing and enforcing fines and penalties (including traffic, parking, and camera-detected offences), administering certain grants and rebates, and recovering debts owed to the NSW Government. Revenue NSW works with other government bodies, such as NSW Police, local councils, and the courts, to process and manage payments and enforcement activities across the state.

A Revenue NSW charge may appear on your bank or card statement when you pay a fine or penalty notice, set up or make a payment towards a payment plan, pay land tax or other state taxes, settle a court or State Debt Recovery matter, or repay an overpayment or government debt. Charges can be one‑off (for a single fine or tax bill), scheduled recurring debits (for direct debit arrangements or payment plans), or temporary authorisation holds if your bank momentarily checks card validity before confirming a payment. You might also see multiple smaller payments if you have chosen to pay by instalments rather than in a single lump sum.

To verify or resolve questions about a Revenue NSW charge, start by checking recent fines, penalty notices, tax assessments, or payment plan agreements you’ve received from NSW Government or local councils. Log into your online account via revenue.nsw.gov.au (or follow the link in your notice) to review outstanding amounts and payment histories, or use the fine or reference number printed on your notice or assessment. If you still can’t identify the charge, contact Revenue NSW using the details on the official website’s “Contact us” page, have your notice/reference number and bank statement handy, and ask them to confirm what the payment relates to. For disputed charges, billing errors, or hardship concerns, Revenue NSW can review your account, discuss options such as payment plans, and advise whether a refund, adjustment, or enforcement review is appropriate.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Revenue NSW.

  1. CCWEB SDRO PARRAMATTA AU
  2. CCWEB SDRO PARRAMATTA AUS
  3. SDRO INFRNGMNT PAYME MAITLAND AU
  4. SDRO INFRNGMNT PAYME MAITLAND AUS

Frequently Asked Questions

Why do I see a charge from Revenue NSW on my bank or card statement?

A Revenue NSW charge usually relates to a NSW Government fine (such as speeding, red‑light, parking or public transport), a land tax or payroll tax payment, a State Debt Recovery matter, or a court‑ordered debt. In many cases, the original notice may have been issued by NSW Police, a local council, or another authority, but payment processing is handled by Revenue NSW. The transaction description may appear as “REVENUE NSW”, “REV NSW SDRO”, or similar wording, depending on your bank.

Could this be a recurring or instalment payment to Revenue NSW?

Yes. If you arranged a payment plan or direct debit with Revenue NSW for fines, land tax, or another government debt, you may see regular instalment charges on your statement. These typically occur on the dates and for the amounts set out in your payment arrangement letter or email. Review your payment plan schedule or log in to your Revenue NSW online account to confirm the timing and amounts of instalments.

How do I cancel or change a Revenue NSW direct debit or payment plan?

To change or cancel a direct debit or payment plan, log in to your Revenue NSW online account via revenue.nsw.gov.au or use the link provided in your payment arrangement confirmation. From there, you can view active arrangements and see what options are available to vary, pause, or cancel payments. You can also contact Revenue NSW using the details on the “Contact us” page to discuss financial hardship or alternative payment options—keep in mind that cancelling a plan without a new arrangement may restart enforcement action on the outstanding amount.

Can I get a refund for a Revenue NSW payment I don’t recognise or believe is incorrect?

If you believe you’ve been incorrectly charged or paid the wrong amount, contact Revenue NSW as soon as possible with your bank statement, payment date, and any fine or reference numbers you have. They can investigate whether the payment was allocated correctly, duplicated, or made in error. If a refund is warranted (for example, a duplicate payment or successfully withdrawn fine), Revenue NSW will advise you of the process and timeframe for the funds to be returned.

What are common amounts or patterns for Revenue NSW charges?

Amounts vary widely depending on the type of obligation—traffic and camera fines, parking fines, and public transport penalties often appear as set amounts, while land tax and payroll tax can be much larger. If you’re on a payment plan, you’ll typically see repeat charges of the same amount at regular intervals (for example, weekly, fortnightly, or monthly) matching your agreement. Compare the charge amount to any recent notices or instalment plans to see if it aligns with those figures.

Why do I see a pending or temporary Revenue NSW charge that later disappears?

Some banks show a temporary “authorisation” when you pay a fine or bill online or by card before the transaction is fully processed. This may appear as a pending Revenue NSW charge and then disappear or be replaced by the final, posted amount. If a pending authorisation remains for an unusually long time, contact your bank first, then Revenue NSW if the payment status on your fine or account is still unclear.

How can I confirm which fine, tax, or debt a Revenue NSW payment was applied to?

Use the fine, reference, or customer number printed on your notice, tax assessment, or payment arrangement letter to log in or make an enquiry at revenue.nsw.gov.au. In your online account, you can view your outstanding balances, payment history, and which debts have been cleared. If you can’t match the charge yourself, contact Revenue NSW and provide the exact transaction date, amount, and the last few digits of the card or account used so they can trace the payment.

What should I do if Revenue NSW has taken money from my wages or bank account without a recent payment agreement?

Revenue NSW can recover certain unpaid fines and debts through enforcement actions such as garnishee orders on wages or bank accounts, or by intercepting tax refunds, if earlier notices and reminders were not resolved. If you see such a deduction and weren’t expecting it, contact Revenue NSW immediately to request details of the underlying fine or debt and discuss your options. They may be able to review the enforcement action, set up a payment plan for remaining amounts, or provide information on lodging an appeal or review where appropriate.

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