Richmond Valley Council

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Richmond Valley Council is a local government authority in the Northern Rivers region of New South Wales, Australia, responsible for municipal services, infrastructure, and community facilities across the Richmond Valley area.

Casino, New South Wales, Australia
richmondvalley.nsw.gov.au

About Richmond Valley Council

Richmond Valley Council is the local government authority for the Richmond Valley local government area in the Northern Rivers region of New South Wales, Australia, based in Casino. The council provides municipal services such as local roads, bridges and drainage, waste and recycling collection, parks and recreation facilities, libraries, swimming pools, community centres, and planning and development assessment. It also manages property rating (council rates), some water and sewer services in parts of the area, animal registration, environmental health regulation, and various permits and licences that support residents, businesses, and community organisations.

A charge from “RICHMOND VALLEY COUNCIL” (or a similar descriptor) on your bank or card statement is usually related to a council-provided service or fee. Common reasons include payment of council rates and charges, water or sewer accounts, waste and recycling fees, development application or planning fees, animal registration or impound fees, facility or hall hire, swimming pool entry or season passes, infringement notices (such as some local fines), parking permits, or event-related fees. In many cases, payments may be one‑off (for example, a planning application or hall booking), but some residents set up direct debit arrangements or scheduled payments for rates and water accounts, which will appear as recurring charges on their statements. Online payments made through the council’s website or via BPAY may also show the council’s name as the merchant.

To verify or resolve questions about a Richmond Valley Council charge, start by matching the transaction date and amount to any recent dealings with the council—such as paying a rates or water notice, registering a pet, booking a facility, or lodging an application. Check your email for receipts from payments made online via richmondvalley.nsw.gov.au, or paper receipts if you paid in person at the council offices or works depot. If you still can’t identify the charge, contact Richmond Valley Council’s customer service team by phone or using the contact details on their website, and have your full name, address, and transaction details ready; they can look up the payment against your rates or debtor account and explain what it relates to, correct any billing errors, or guide you on refunds or adjustments where eligible.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Richmond Valley Council.

  1. RICHMOND VALLEY COUNCI CASINO AUS

Frequently Asked Questions

Why am I seeing a Richmond Valley Council charge on my bank statement?

Most Richmond Valley Council charges relate to property rates, water and sewer accounts, waste charges, development or building applications, animal registration, infringement notices, or facility and venue hire. If you recently paid a rates or water notice (including via BPAY or online), renewed a pet registration, hired a community hall or sports field, or lodged a planning application, the payment will typically appear with Richmond Valley Council listed as the merchant.

What types of payments to Richmond Valley Council are commonly made by card or online?

Residents and businesses often pay general rates, water and sewer bills, on-site sewer management fees, waste and recycling charges, planning and building application fees, health or trade licences, and animal registration fees online or by card. You can usually pay these through the online payments section of richmondvalley.nsw.gov.au, at council customer service centres, or via BPAY using the biller code and reference shown on your notice.

Does Richmond Valley Council have recurring or automatic payments that could appear each month or quarter?

Yes, some ratepayers set up direct debit arrangements or scheduled card payments for council rates and, where applicable, water and sewer charges. These payments are typically deducted on a weekly, fortnightly, monthly, or quarterly schedule in line with your chosen arrangement and will show as recurring charges from Richmond Valley Council. You can review, change, or cancel these arrangements by contacting council or submitting the appropriate direct debit form available on their website.

How can I confirm what a specific Richmond Valley Council charge was for?

First, compare the transaction amount and date with any recent council invoices or notices you’ve received, such as rates, water, sewer, or animal registration notices, or booking confirmations for venues and facilities. If you still can’t match the charge, contact council’s customer service team using the details on richmondvalley.nsw.gov.au and provide the exact amount, transaction date, and the last four digits of the card used; staff can search their billing system and tell you which account or invoice the payment was applied to.

How do I dispute a charge or request a refund from Richmond Valley Council?

If you believe you’ve been incorrectly charged, contact Richmond Valley Council as soon as possible with your receipt, invoice number, and bank transaction details. Depending on the type of fee (for example, duplicated payment, overpayment, or a cancelled booking), council may be able to process a refund or credit in accordance with its adopted fees and charges and refund policies. Some statutory fees and application charges set by legislation may be non-refundable once processing has commenced, so council staff will advise you of your options.

Why do I see an online payment or pending transaction from Richmond Valley Council that later changes or disappears?

When you make an online or card payment, your bank may first show a pending authorisation from Richmond Valley Council before the final amount is fully processed. Once the transaction is completed in the council’s payment gateway, that pending entry is replaced by the final, posted transaction. If a payment fails or is cancelled, the authorisation hold should drop off your account automatically after a few business days, depending on your bank’s policies.

How can I update or cancel my direct debit or saved payment details with Richmond Valley Council?

To change or cancel a direct debit for rates, water, or other council accounts, you generally need to complete a direct debit amendment or cancellation form available on richmondvalley.nsw.gov.au or contact the council’s rates or accounts team directly. They will confirm your identity and update your banking or card details, or stop future debits from a selected date. Allow a few business days for changes to take effect, and continue to monitor your bank statements until you see the updated billing pattern.

What should I do if I don’t live in the Richmond Valley area but see this council on my statement?

First, consider whether you’ve recently dealt with the area—for example, booking a Richmond Valley Council facility for an event, paying a fine while visiting, or registering a pet or property connected to the region. If none of these apply, contact Richmond Valley Council with the transaction details so they can confirm whether the charge was processed through their systems. If council cannot locate the transaction or believes the card may have been used fraudulently, you should immediately report the issue to your bank or card issuer for further investigation and potential chargeback.

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