Rush Broadband

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Rush Broadband is an Australian internet service provider offering high-speed broadband connections, primarily to residents in apartment complexes and multi-dwelling buildings.

Fortitude Valley, Queensland, Australia
rushbroadband.com.au
Owned by Myport Pty Ltd

About Rush Broadband

Rush Broadband is an Australian internet service provider (ISP) based in Fortitude Valley, Queensland, specialising in high-speed broadband for residents in apartment complexes and other multi-dwelling buildings. Instead of using traditional copper lines, Rush Broadband typically delivers internet via fibre or high-capacity building links that are pre-installed in participating complexes. They focus on simple, no-fuss internet plans for renters and unit owners, with options suited to streaming, gaming, working from home, and shared household use.

A Rush Broadband charge on your bank or card statement usually relates to a residential internet plan or associated setup fee. This may be a recurring monthly subscription for your home broadband, a one-off connection/activation charge when you first sign up, or a pro‑rated amount if you joined partway through a billing cycle. You might also see a temporary pre-authorisation or pending charge when adding or updating a payment method. Customers who started on a promotional or trial-style discount may notice the charge increase once the promo period ends and regular pricing applies.

To verify a Rush Broadband charge, start by logging into your online account at rushbroadband.com.au and checking the “Billing” or “Invoices” section for recent payments and plan details. Compare the billing date and amount with what appears on your bank statement—keep in mind that the merchant name may appear as “RUSH BROADBAND” or similar. If something doesn’t look right, contact their support team using the details on their website (support form, phone, or email), and have your service address, account number, and a screenshot of the bank charge handy. Common issues like duplicate payments, incorrect plan charges, or difficulty cancelling are usually resolved by reviewing your contract terms, confirming your cancellation date, and requesting an adjustment or refund where applicable.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Rush Broadband.

  1. RUSH BROADBAND +61130044423 AU

Frequently Asked Questions

Why am I being billed monthly by Rush Broadband?

Rush Broadband operates on a subscription model where your internet service is billed in advance each month. The recurring charge you see is typically for your selected speed tier (for example, a standard plan for everyday use or a higher-speed plan for heavy streaming and gaming). Your billing date is usually set to the day your service was activated and repeats on that same calendar date each month. You can confirm your exact plan and monthly fee by logging into your Rush Broadband account and checking the Billing or Plans section.

What are the typical Rush Broadband plan prices and why did my amount change?

Rush Broadband offers different speed tiers, and monthly pricing will vary by building and promotion, but plans commonly range from entry-level NBN-like speeds up to high-speed fibre-style plans at higher prices. If your charge has increased, it may be because an introductory discount or promotional period has expired, or you upgraded your plan. Check your original welcome email and the current Plans or Pricing page on rushbroadband.com.au to see the standard rates. If you believe your plan was changed in error, contact support to have them review your account history.

How do I cancel my Rush Broadband service to stop future charges?

To cancel, you typically need to submit a cancellation request through your online account portal or by contacting Rush Broadband support via their website. Most services require at least a small notice period (for example, cancelling before your next billing date) to avoid being charged for the following month, and fees may apply if you are still within a fixed-term contract. Once your cancellation is processed, you will generally retain service until the end of the paid billing period, with no partial refunds for unused days. Always ask for written confirmation of the cancellation date and final invoice for your records.

Why do I see a small or pending Rush Broadband charge on my card?

A small or pending charge (sometimes a few dollars or less) may be an authorisation hold used to verify your card when you sign up or update your payment details. This hold is not a real debit and is usually released automatically by your bank within a few business days. You may also see a pending charge shortly before your regular billing date as the payment is being processed. If a pending amount posts twice or never clears, contact both your bank and Rush Broadband with the transaction details so they can investigate.

How can I get a refund or dispute an incorrect Rush Broadband charge?

If you believe you have been overcharged or billed after cancellation, first download your invoices from the Billing section of your Rush Broadband online account and compare them to your bank statement. Then contact Rush Broadband support through the contact form, phone number, or email listed on rushbroadband.com.au, providing your account number, service address, and screenshots of the disputed charges. They may offer a credit to your account or a direct refund if an error is confirmed, subject to their billing and refund policy. If you cannot resolve the issue, you can raise a formal complaint with Rush Broadband and, if necessary, escalate to your bank or the relevant Australian telecommunications ombudsman.

How do I pause my Rush Broadband service if I’m away from my apartment?

Some buildings and plans allow temporary suspension or “holiday hold” of your service, while others require you to fully cancel and reconnect later. Log into your account or contact Rush Broadband support to ask whether a pause option is available for your specific building and plan. If pausing is supported, they will explain any minimum/maximum pause periods and any reduced monthly fee that may apply. Always request written confirmation of the start and end dates of the pause to avoid unexpected charges.

Why is Rush Broadband charging me when I’ve moved out of my apartment?

Rush Broadband will usually continue billing until you formally request cancellation or transfer of your service, even if you have physically moved out. Moving out of your unit does not automatically close your internet account because they may not be notified by your property manager. If you’ve moved, log into your Rush Broadband account or contact support immediately to cancel or arrange a service transfer to your new address. You can then discuss backdating or partial credits, but approval will depend on their terms and the date you notified them.

Where can I view my Rush Broadband invoices and update my payment details?

You can access past invoices and manage your payment method by logging into the customer portal linked from rushbroadband.com.au. In the Billing or Payments section, you’ll typically find downloadable invoices, your current plan, and options to update your credit/debit card or direct debit details. Updating your payment method there will apply to future billing cycles and may trigger a small temporary authorisation. If you have trouble logging in, use the ‘Forgot password’ option or contact support for help regaining access.

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