Shire of Derby/West Kimberley

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The Shire of Derby/West Kimberley is a local government authority in Western Australia responsible for municipal services, infrastructure, planning, and community facilities in the Derby and West Kimberley region, including Fitzroy Crossing.

Derby, Western Australia, Australia
derby.wa.gov.au

About Shire of Derby/West Kimberley

The Shire of Derby/West Kimberley is a local government authority in Western Australia that provides municipal services, infrastructure, and community facilities across the Derby and West Kimberley region, including Derby, Fitzroy Crossing and surrounding remote communities. The Shire is responsible for services such as rates and property management, waste collection, local roads, parks and reserves, town planning, animal control, environmental health, community development, and operation of facilities like community halls, libraries, and sports venues. As a government entity, it operates under Western Australian local government legislation and collects various fees and charges to fund essential services and facilities for residents, businesses, and visitors.

A charge from the Shire of Derby/West Kimberley may appear on your bank or card statement for several reasons. Common examples include payment of council rates or rubbish charges, animal registration, planning or building application fees, infringements and fines (such as parking or local law infringements), hire of community facilities or sports venues, Ranger services, cemetery or memorial fees, and payments for events, programs, or community services. You might also see charges related to leases or licenses, renewals of permits, or booking fees for Shire-run facilities. Some payments may be one-off transactions, while others—such as instalment arrangements for rates—may show as recurring or scheduled payments.

If you’re unsure about a Shire of Derby/West Kimberley charge, first check any recent dealings you’ve had with the Shire, such as paying rates, booking a venue, registering a pet, or resolving an infringement. Review your email for receipts or confirmations from an @derby.wa.gov.au address and compare the amount and date with your bank statement. To resolve questions, you can contact the Shire directly via the contact details on derby.wa.gov.au or by phone during business hours; have your full name, property address (if relevant), infringement or reference number, and the exact transaction amount and date ready so staff can locate the payment. If you believe the charge is in error, the Shire can investigate, correct misallocations, discuss refund options where applicable, or advise you on next steps, including providing copies of invoices or receipts for your records.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shire of Derby/West Kimberley.

  1. SHIRE OF DERBY WEST KI FITZROY CROS AU
  2. SHIRE OF DERBY WEST KIMB FITZROY CROS AU

Frequently Asked Questions

What are the most common reasons for a Shire of Derby/West Kimberley charge on my account?

Common reasons include payment of council rates and rubbish charges, animal registration fees, planning or building application fees, infringements (such as parking or local law fines), and hire of community facilities or sports grounds. You may also see charges for event registrations, community program fees, cemetery or memorial services, or lease and licence payments. If you’ve recently dealt with the Shire for property, pets, permits, or fines, the charge likely relates to that transaction.

Why do I see a recurring or instalment payment to the Shire of Derby/West Kimberley?

If you opted to pay your council rates or certain fees by instalments or a payment plan, these may appear as recurring charges on your bank statement around the scheduled due dates. Some residents set up recurring BPAY or direct debit arrangements through their bank using details from their rates notice or invoice. Check your most recent rates or instalment arrangement letter from the Shire to confirm the agreed payment schedule and amounts.

What typical amounts might I see for Shire of Derby/West Kimberley charges?

Larger amounts (often several hundred to a few thousand dollars) commonly relate to annual council rates, waste charges, or development and building application fees. Smaller amounts—ranging from under $20 to a few hundred dollars—may relate to animal registrations, infringements, facility hire bonds or fees, or participation in programs and events. Exact fees and current schedules are published on derby.wa.gov.au under ‘Rates & Payments’ or ‘Fees & Charges,’ and will also be listed on your notice or invoice.

How can I confirm exactly what my Shire of Derby/West Kimberley payment was for?

Refer to any recent rates notice, invoice, infringement notice, or booking confirmation you received from the Shire and match the amount and payment date to your bank statement. Most official documents will include a reference or invoice number that appears in your banking description or receipt. If you still can’t identify the charge, contact the Shire using the phone or email listed on derby.wa.gov.au, provide the transaction amount, date, and the last four digits of the card used, and staff can look up the payment in their system.

How do I dispute a charge or request a refund from the Shire of Derby/West Kimberley?

If you believe you were charged in error or paid the wrong amount, contact the Shire’s customer service team as soon as possible, either by phone or via the contact form/email on derby.wa.gov.au. Provide your name, contact details, any relevant property or infringement numbers, proof of payment (screenshot or statement), and a brief explanation of the issue. Some fees and fines are non‑refundable under legislation, but the Shire can review misapplied payments, duplicate charges, or booking-related issues and advise whether a refund or credit is possible and how it will be processed.

Can I cancel or change a payment arrangement I have with the Shire of Derby/West Kimberley?

If you have set up a payment arrangement or instalment plan for rates, infringements, or other fees directly with the Shire, contact them before the next due date to discuss changes. They may be able to adjust your schedule, pause future instalments, or agree to a new arrangement, depending on the type of debt and how the agreement was set up. If you created a recurring payment through your own bank (e.g., BPAY or standing order), you must cancel or change it directly with your bank.

Why do I see a small or temporary ‘pending’ charge related to the Shire of Derby/West Kimberley?

In most cases, the Shire charges you only when a payment is processed against an invoice, notice, or booking. However, if you paid online by card, your bank may briefly show a ‘pending’ or pre-authorised amount before it settles as a completed transaction. This is part of the normal card processing flow and should clear or convert to a final posted charge within a few business days. If a pending amount remains for an unusually long time, contact your bank and, if needed, the Shire for clarification.

How do I contact the Shire of Derby/West Kimberley about a mystery charge?

Visit derby.wa.gov.au and use the contact details under ‘Contact Us’ for the most current phone numbers and email addresses, or call the main administration office in Derby during business hours (local WA time). When you contact them, have your full name, property address (if applicable), any notice or invoice numbers, and the exact amount and date of the transaction from your statement. This information allows staff to quickly locate your payment and explain what it relates to, and to send you a copy of the receipt if needed.

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