Question 1

Why am I seeing a Shire of Harvey charge on my bank or credit card statement?

Accepted Answer

Shire of Harvey charges commonly relate to council rates, waste services, animal registration, building or planning application fees, infringements, or hire of community facilities. Review any recent interactions with the Shire, such as lodging an application, paying a fine, or making a booking. If you have a direct debit for rates or instalments set up, the description on your statement may simply appear as “Shire of Harvey” with the instalment amount. If you’re still unsure, the Shire’s customer service team can look up the transaction using the date and amount shown on your statement.

Question 2

What are the most common amounts the Shire of Harvey charges, and how are they billed?

Accepted Answer

Common Shire of Harvey charges include larger periodic amounts for annual council rates (often billed as annual or instalment payments) and smaller payments for items like animal registration, facility hire deposits, and application fees. Rates can be paid in one lump sum or by instalments if you have opted into an instalment plan, and these payments may appear on your statement at regular intervals (for example, quarterly). Smaller amounts typically correspond to one-off services such as building permits, planning fees, or infringements. The exact fee schedules and current charges are published on harvey.wa.gov.au and in your issued notices or invoices.

Question 3

Why do I see a pending or small temporary charge from the Shire of Harvey?

Accepted Answer

A small pending amount can appear if your card was validated through the Shire of Harvey’s online payment system or a third‑party gateway when you made a payment. This is an authorisation hold used to confirm your card is active and has not exceeded its limit; it is not a final charge. Authorisation holds usually disappear from your statement within a few business days. If a small amount remains longer than expected, contact your bank first, and then the Shire with the transaction details if needed.

Question 4

How do I change, pause, or cancel a direct debit or instalment plan with the Shire of Harvey?

Accepted Answer

If you’ve set up a direct debit or instalment arrangement for your rates or other council charges, you’ll need to notify the Shire of Harvey in writing or via the forms provided on harvey.wa.gov.au before your next scheduled debit date. Many councils require several business days’ notice to amend or cancel a direct debit, so check your rates notice or the direct debit agreement for specific timeframes. You can usually update your bank or card details, change instalment options, or cancel the arrangement by contacting the Shire’s rates department via phone or email. Always keep a copy of any confirmation you receive about changes to your payment plan.

Question 5

How can I request a refund or dispute a Shire of Harvey charge?

Accepted Answer

If you believe you’ve been charged incorrectly—such as paying the wrong amount, making duplicate payments, or being billed after a permit or booking was cancelled—contact the Shire of Harvey directly with your receipt number, transaction date, and amount. Refunds and adjustments are handled according to the Shire’s fees and charges, refund, and cancellation policies, which may vary depending on the service (for example, facility hire versus infringements or application fees). In some cases, statutory fees or fines may not be refundable, but council staff can advise whether a refund, credit, or transfer of funds is possible. You’ll find relevant forms and contact details on harvey.wa.gov.au under payments, rates, or customer service sections.

Question 6

How do I find a receipt or proof of payment for a Shire of Harvey transaction?

Accepted Answer

If you paid online, you should have received an email receipt or confirmation from an address ending in @harvey.wa.gov.au or via the Shire’s payment gateway—check your inbox and spam folders. For payments made in person or over the phone, you may have been given a printed or emailed receipt; the receipt number will help staff locate the transaction. If you no longer have your receipt, contact the Shire of Harvey customer service team with your full name, property address (if relevant), approximate date of payment, and amount. They can usually reissue or confirm proof of payment for rates, registrations, applications, or other council services.

Question 7

How do I contact the Shire of Harvey about a charge I don’t recognise?

Accepted Answer

Visit harvey.wa.gov.au and go to the ‘Contact Us’ or ‘Customer Service’ section to find current phone numbers, email addresses, and office locations for the Shire of Harvey. When you call or email, have your bank statement handy with the transaction date, exact amount, and any reference number shown, along with your name and address or property details. You can also attend a Shire customer service centre in person if you live locally, bringing ID and any notices or invoices you’ve received. Staff will explain what the payment relates to and help correct any errors or update your payment arrangements if required.

Question 8

Could this Shire of Harvey charge relate to a property or account that’s not in my name?

Accepted Answer

Yes, charges can sometimes relate to joint-owned properties, tenancies, business accounts, or registrations made under a family member’s or business name, while the card used belongs to another person. For example, a partner or family member might use your card to pay council rates, an animal registration, or a facility booking, and the statement will only show “Shire of Harvey” or a similar descriptor. Check with anyone who may have access to your card or be responsible for managing household or business payments. If you still can’t identify the charge, contact the Shire with the transaction details so they can confirm which account or property it is linked to.

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