Question 1

Why was I charged by the Shire of Kent when I already paid my rates?

Accepted Answer

The Shire of Kent may process multiple rate-related transactions if you have set up instalments, paid arrears, or made a separate payment for interest or charges. Check your latest rates notice to see if you opted for quarterly instalments rather than a single annual payment. Also confirm whether you recently made an online or in‑person payment that might have posted a few days later. If the amounts still don’t match, contact the Shire’s rates department with your assessment number so they can review your account.

Question 2

What types of payments commonly appear as Shire of Kent charges on my bank statement?

Accepted Answer

Typical Shire of Kent charges include annual property rates, waste and rubbish service fees, dog or cat registration fees, infringements (such as parking or local law fines), planning and building application fees, and hire or bond payments for community facilities like halls or sporting grounds. You may also see payments for community programs, events, or licensing and permit fees. The description on your statement may simply show “Shire of Kent Nyabing WA” or similar, without detailing the specific service. Your original invoice or email receipt will usually list the exact purpose of the payment.

Question 3

Why do I see a small or temporary ‘pending’ charge from the Shire of Kent?

Accepted Answer

When you pay online or by card, your bank may show a pending or pre‑authorisation amount from the Shire of Kent before the final payment settles. This is part of your bank’s normal payment processing and is not an extra fee from the Shire. The pending status usually converts to the final charge within a few business days, or the authorisation drops off if the payment fails or is reversed. If a pending amount remains for longer than a week, contact your bank first, then the Shire if the bank confirms the payment has fully cleared.

Question 4

How can I cancel or change a recurring or instalment payment arrangement with the Shire of Kent?

Accepted Answer

If you’ve set up a periodic or instalment arrangement for rates or other charges, changes usually need to be made directly with the Shire of Kent’s administration office. Contact the rates or finance team using the details on shireofkent.wa.gov.au and request to amend or cancel your arrangement, allowing a few business days before the next due payment. If you created a scheduled payment or direct debit through your own bank, you will also need to adjust or cancel it in your online banking or by speaking to your bank. Always confirm any changes in writing or request written confirmation from the Shire.

Question 5

How do I request a refund or correction for a Shire of Kent payment I believe is incorrect?

Accepted Answer

Start by gathering your transaction details (date, exact amount, last four digits of the card, and any invoice or notice numbers) and compare them with your Shire of Kent documentation. If you still believe you were overcharged, double‑charged, or paid the wrong account, contact the Shire’s finance team via the phone or email listed on their website and explain the issue. They may ask for proof of payment (such as a bank statement screenshot or receipt) to investigate. Refunds or adjustments are assessed under the Shire’s fees and charges and refund policies, and approved amounts are usually returned to the original payment method or credited to your account.

Question 6

How can I get a copy of my receipt or invoice for a Shire of Kent charge?

Accepted Answer

If you paid online, your receipt is often emailed to the address you entered at the time of payment; check your inbox and spam/junk folders for messages from the Shire of Kent. For in‑person or phone payments, a receipt may have been printed or emailed when the transaction was processed. If you can’t locate it, contact the Shire’s administration office with your name, address or property details, and the transaction amount and date, and request a copy of the receipt or invoice. They can usually reissue these electronically or have them available for collection.

Question 7

Why does my Shire of Kent charge amount differ from the fee listed on a notice or the website?

Accepted Answer

Differences in amounts can occur due to late payment interest, overdue charges, part‑payments, or the inclusion of additional services (for example, adding an extra animal registration, extra bin service, or hall bond). If you paid multiple items in a single transaction (such as rates plus an infringement or facility hire), the combined total may not match a single notice. Review your most recent notices and any emails from the Shire to see if extra amounts were added. If it’s still unclear, contact the Shire’s finance team so they can break down the charge line by line.

Question 8

How do I contact the Shire of Kent about a mystery charge on my account?

Accepted Answer

Visit shireofkent.wa.gov.au and use the ‘Contact Us’ or ‘Council’ section to find the current phone number and email address for the administration office in Nyabing. When you call or email, provide your full name, contact details, the date and amount of the transaction, and any reference number shown on your bank statement. Staff can look up recent payments linked to your details, explain what the charge relates to, and advise on any next steps such as refunds, adjustments, or account updates. For in‑person queries, you can also attend the Shire office during advertised opening hours.

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