Shire of Murray

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The Shire of Murray is a local government authority in Western Australia responsible for providing municipal services, infrastructure, planning, and community facilities within its jurisdiction, including the town of Dwellingup.

Pinjarra, Western Australia, Australia
www.murray.wa.gov.au

About Shire of Murray

The Shire of Murray is a local government authority based in Pinjarra, Western Australia, covering communities including the town of Dwellingup and surrounding rural and semi-rural areas. As a municipal authority, it is responsible for services such as property rating, town planning and development approvals, waste collection, local roads, parks and reserves, ranger services, community facilities, and recreational and cultural programs. Residents and businesses regularly interact with the Shire for matters like building permits, animal registrations, facility bookings, and local laws and compliance.

A charge from “Shire of Murray” on your bank or card statement usually relates to a council fee or payment made to the local government. Common reasons include annual property rates or instalment payments, water or waste-related charges collected by the Shire, infringements (such as parking or local law fines), animal registration renewals, building or planning application fees, or hire fees for community facilities, halls, ovals, or camping and tourism services in areas like Dwellingup. You might also see charges for recreation and event bookings, licences, or other one-off council services, and these can be processed in person at the administration centre, over the phone, or via online payment.

If you’re unsure about a Shire of Murray charge, start by checking any recent interactions you’ve had with the council: property rate notices, infringement notices, licence or permit applications, animal registrations, or facility bookings. Compare the date and amount on your statement with any invoices, emails, or receipts from the Shire, and log into your online accounts (such as rates or infringement portals) if you use them. To resolve questions, contact the Shire of Murray directly through the contact details or online enquiry forms on www.murray.wa.gov.au, or by visiting the administration office in Pinjarra with your statement and any reference numbers; staff can look up the transaction, explain what it relates to, correct any errors, or guide you through refund or adjustment processes where applicable.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shire of Murray.

  1. SHIRE OF MURRAY DWELLINGUP AU
  2. SHIRE OF MURRAY PINJARRA AU
  3. SHIRE OF MURRAY PINJARRA AUS

Frequently Asked Questions

Why was I charged by the Shire of Murray when I haven’t recently visited the council offices?

Many Shire of Murray charges are generated automatically based on your property, registrations, or existing arrangements, so you may be billed even if you haven’t visited in person. Common examples include scheduled property rates instalments, annual animal registration renewals, recurring direct debits for rates or waste services, or overdue infringements that have progressed to the next stage. Check your most recent rates notice, registration renewal, or infringement correspondence to match the amount and date.

What are the most common reasons for Shire of Murray charges on a bank or credit card statement?

Typical Shire of Murray charges include property rates and instalments, waste or rubbish-related fees, building and planning application fees, and infringements (such as parking, local law, or ranger-issued fines). You may also see charges for animal registrations, facility or hall hire, recreation program or event bookings, and tourism or camping-related fees in areas managed by the Shire. The description on your statement may include terms like “rates,” “infringement,” “animal reg,” or “facility hire,” which can help you identify the specific service.

Does the Shire of Murray offer instalment or recurring payment options, and how do these appear on my statement?

The Shire of Murray commonly allows property rates and some other larger fees to be paid by instalments or via scheduled direct debits. If you have chosen an instalment plan or set up automatic payments, you may see regular charges on or around the same date each month or quarter, listed under “Shire of Murray” or similar. Check your original rates notice or payment arrangement letter for your agreed instalment dates and amounts to confirm the pattern of charges.

How can I cancel or change a direct debit or recurring payment arrangement with the Shire of Murray?

To cancel or modify a direct debit or instalment plan, you will generally need to contact the Shire of Murray before your next scheduled payment date. This can usually be done by submitting a written request or completing the relevant form via the Online Payments or Rates section of www.murray.wa.gov.au, or by contacting the rates or finance team using the details on your rates notice. Keep in mind that cancelling a direct debit does not remove the underlying debt; you will need to arrange an alternative payment method or updated plan with the Shire.

I see a small or temporary ‘pending’ charge from Shire of Murray—what is this?

A small or temporary pending charge may occur when the Shire processes a card payment and your bank places an authorisation hold to confirm funds, especially for online or phone payments. This can briefly appear as a separate line on your statement and then drop off or be replaced by the final confirmed amount within a few business days. If the pending charge does not clear or is duplicated, contact your bank first, then provide the Shire of Murray with the transaction details if further investigation is needed.

How do I request a refund or dispute a Shire of Murray charge I believe is incorrect?

If you think you were charged incorrectly—such as a duplicate payment, wrong amount, or fee applied in error—gather your receipt, bank statement, and any related correspondence and contact the Shire of Murray as soon as possible. You can lodge a request or dispute via the contact or enquiry forms on www.murray.wa.gov.au, or speak with the relevant department (for example, rates, rangers, planning, or facilities) using the contact details on your notice or invoice. The Shire will review your case, and if a refund or adjustment is approved, they will explain the processing timeframe and method of reimbursement.

How can I verify what a specific Shire of Murray transaction was for and get a copy of the receipt?

To identify a particular transaction, note the exact amount, date, and any reference or authorisation code shown on your bank or card statement. Then contact the Shire of Murray via the administration office or the contact details on www.murray.wa.gov.au, providing those details so staff can look up the payment in their system. If the payment is located, they can usually tell you which property, registration, infringement, or booking it relates to and email or print a copy of the receipt for your records.

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