Shire of Plantagenet

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The Shire of Plantagenet is a local government authority responsible for municipal services, planning, infrastructure, and community facilities in the Plantagenet region of Western Australia, including the town of Mount Barker.

Mount Barker, Western Australia, Australia
plantagenet.wa.gov.au

About Shire of Plantagenet

The Shire of Plantagenet is a local government authority based in Mount Barker, Western Australia. It oversees municipal services, town planning, local roads and infrastructure, waste collection, environmental health, building approvals, and a range of community facilities such as libraries, sporting venues, and public halls across the Plantagenet region. The Shire also administers local laws, animal registrations, ranger services, and community development programs, and issues various permits and licences related to land use, events, and businesses.

A charge from the Shire of Plantagenet on your bank or card statement is typically related to council rates, animal registrations, building or planning application fees, waste services, facility hire (such as halls, ovals or venues), infringements (e.g. parking or local law fines), or community program fees. You might also see a charge for one-off payments made at the administration office, online via the Shire’s website, or over the phone—such as paying a rates instalment, renewing a licence, or booking a campsite or recreation facility. In some cases, small temporary authorisation holds may appear if you paid online, which should drop off once the payment is fully processed.

To verify a Shire of Plantagenet charge, first match the amount and date with any recent interactions you’ve had with the Shire—such as rates notices, permits, infringements, or booking confirmations sent by email or post. You can review online payments or find contact details at plantagenet.wa.gov.au, or contact the Shire’s administration office during business hours to request a copy of an invoice or receipt. If the charge still seems unfamiliar, have your name, address, approximate date and amount of the transaction, and any reference numbers ready so staff can quickly search their systems, explain the charge, correct any billing errors, or advise on next steps (including dispute or refund options where applicable).

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shire of Plantagenet.

  1. SHIRE OF PLANTAGENET MOUNT BARKER AUS

Frequently Asked Questions

Why did I receive a charge from the Shire of Plantagenet on my bank statement?

Most charges from the Shire of Plantagenet relate to council services such as rates and charges, animal registrations, building or planning application fees, waste services, infringements, or facility and venue hire. Review any recent rates notices, infringements, development applications, or bookings you’ve made with the Shire around the same date, as the amount on your statement should correspond to an invoice, notice, or receipt you’ve been issued.

What are the most common amounts the Shire of Plantagenet charges residents?

Common charge types include quarterly or annual rates payments, animal registration fees, development and building application fees, and hire charges for community facilities. The exact amounts vary depending on your property, the type of approval sought, and whether you’re paying full rates, an instalment, concession-adjusted charges, or specific booking fees. For the most accurate figures, check your latest rates notice, invoice, or the relevant fee schedule on plantagenet.wa.gov.au.

I thought my council rates were on instalments—why do I see another Shire of Plantagenet payment?

If you’ve opted to pay your rates by instalments, each instalment is processed as a separate transaction on or around the due dates listed on your rates notice. You may also see additional charges if you made a separate payment for other services, such as waste, infringements, or licences. Compare the transaction date and amount with the instalment schedule and any other recent invoices from the Shire to see which payment it matches.

Can I cancel or change a recurring payment arrangement with the Shire of Plantagenet?

If you have a direct debit or recurring payment arrangement for rates or other charges, you’ll need to contact the Shire of Plantagenet directly to amend or cancel it. This is usually done by completing a direct debit cancellation or variation form, or by emailing or calling the rates team using the contact details on your rates notice or at plantagenet.wa.gov.au. Keep in mind that cancelling a payment arrangement does not cancel the underlying debt—you’ll still need to ensure amounts owing are paid by their due dates.

How do I request a refund or correction for a Shire of Plantagenet payment?

If you believe you’ve overpaid, paid the wrong amount, or been charged in error, contact the Shire’s administration office as soon as possible with your payment receipt, bank statement reference, and any related notice or invoice numbers. Staff can investigate the transaction, and if a refund or adjustment is warranted, they’ll advise you of the required refund form or written request and the expected processing time. Refunds are generally returned to the original payment method where practical, subject to council policies and any legal requirements.

Why do I see a pending or temporary charge from the Shire of Plantagenet?

When you pay online or by card, your bank may first show a pending or temporary authorisation from the Shire of Plantagenet while the transaction is being processed. This is a standard banking process and should convert to a finalised payment or disappear within a few business days, depending on your financial institution. If a pending charge remains unusually long or appears duplicated, contact your bank first, then follow up with the Shire if needed with the date and reference details.

How can I get a copy of an invoice or receipt for my Shire of Plantagenet charge?

You can request a copy of an invoice or receipt by contacting the Shire’s administration office using the details provided on plantagenet.wa.gov.au or on your original notice. Provide your full name, property or postal address, approximate payment date, and the amount charged so staff can locate your transaction. They can usually email or post a copy of your receipt or notice, or advise how to access it if it was issued through an online portal.

Who do I contact if I still don’t recognise a Shire of Plantagenet transaction?

If you cannot identify the charge after checking your rates notices, infringements, licences, or bookings, contact the Shire of Plantagenet’s customer service team. Have the exact transaction date, amount, and any reference codes from your bank statement ready so they can search their records. If the Shire confirms no matching payment or that it’s not linked to your details, you should then raise the matter with your bank or card issuer for further investigation or dispute.

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