Shire of Sandstone

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The Shire of Sandstone is a local government authority in the eastern Mid West region of Western Australia, responsible for municipal services, infrastructure, and tourism promotion for the town of Sandstone and surrounding district.

Sandstone, Western Australia, Australia
sandstone.wa.gov.au

About Shire of Sandstone

The Shire of Sandstone is a local government authority in the eastern Mid West region of Western Australia, overseeing municipal services for the town of Sandstone and its surrounding district. The Shire is responsible for local roads and infrastructure, waste management, community facilities, local laws, and planning and building approvals. It also plays an active role in promoting tourism, particularly around Sandstone’s historic goldfields, natural attractions, and local events, and may collect fees for use of shire-managed facilities such as caravan parks, camping areas, halls, and other community assets. More information about its services and contacts is available on its official website at sandstone.wa.gov.au.

A charge from the Shire of Sandstone may appear on your bank or card statement for a variety of council-related payments. Common reasons include payment of council rates or instalments, rubbish and waste service fees, dog or cat registrations, planning or building application fees, and licensing or permit charges (such as verge permits or local business-related approvals). Visitors may see charges for caravan park or camping fees, facility hire (such as sports grounds or community halls), event registrations, cemetery fees, or tourism-related bookings made through the Shire. Some payments may be one-off transactions, while others (like rates instalments) can recur on a schedule you selected.

If you’re unsure about a Shire of Sandstone charge, start by checking recent dealings you’ve had with the council or any bookings you’ve made in or around Sandstone, including accommodation or facility hire. Compare the transaction date and amount with any rate notices, permits, receipts, or email confirmations you’ve received; many invoices and online payment receipts will list “Shire of Sandstone” as the payee. For clarification, contact the Shire directly using the details on sandstone.wa.gov.au or on your rates notice, and have your name, property or booking details, and the transaction amount/date ready so staff can quickly locate the payment. If the charge appears incorrect, the Shire can advise on adjustment, credit, or refund options, or provide documentation you may need to dispute a transaction with your bank if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shire of Sandstone.

  1. SHIRE OF SANDSTONE VISIT SANDSTONE AU

Frequently Asked Questions

Why was I charged by the Shire of Sandstone when I paid my council rates?

Council rates are often billed annually, but you may choose to pay in instalments (for example, two or four payments across the year). If you selected an instalment plan on your rates notice, each instalment will appear as a separate charge from the Shire of Sandstone around the due dates printed on your notice. Review your latest rates assessment to confirm the instalment schedule and amounts.

What kinds of fees or services commonly appear as Shire of Sandstone charges?

Common charges include council rates, waste and bin service fees, dog or cat registration, building and planning application fees, facility hire (halls, ovals, community rooms), cemetery fees, and caravan park or camping bookings. Visitors may also see charges for tourism-related services, such as guided tours, event registrations, or powered site fees at a Shire-managed campground or caravan park. The description on your statement may be abbreviated but will usually reference “Shire of Sandstone” or similar.

Can the Shire of Sandstone charge my card on a recurring basis?

Most Shire of Sandstone payments are once-off, but some, like rates instalments or regular facility hire agreements, can be set up as scheduled or recurring payments with your consent. This is typically done when you sign an arrangement for instalments or ongoing bookings and provide your card or direct debit details. To see if you have a recurring arrangement, check your most recent invoice or contact the Shire’s administration office for confirmation.

How do I cancel or change a direct debit or recurring payment with the Shire of Sandstone?

To cancel or amend a direct debit or scheduled payment, you’ll need to contact the Shire of Sandstone’s rates or finance department directly using the details on sandstone.wa.gov.au or on your latest notice. They may require a written request or completion of a simple form to update or cancel the arrangement. Also notify your bank if you wish to stop a direct debit from your account, as they may have separate procedures or notice periods.

How do I request a refund or correct an overpayment to the Shire of Sandstone?

If you believe you’ve been overcharged or made a duplicate payment, contact the Shire of Sandstone with your receipt number, the amount paid, and the date and method of payment. Finance staff can locate the transaction, confirm whether an overpayment has occurred, and advise whether a refund or a credit to your account (for example, against future rates) is appropriate. Refunds are assessed in line with the Shire’s financial and fees & charges policies, which may require a short processing time.

Why do I see a Shire of Sandstone charge for a small or unusual amount?

Smaller or unusual amounts are often linked to animal registrations, key or bond charges, replacement bins, minor planning or building search fees, or short-term facility or equipment hire. If you recently registered a pet, booked a hall or oval, or requested a record search or certificate, that fee may appear as a modest charge under the Shire’s name. Refer to your invoice or email confirmation, or contact the Shire to match the amount to a specific service.

Does the Shire of Sandstone place authorization holds or pending card charges?

While most Shire payments are processed as straightforward transactions, some online or card payments (especially through third-party payment gateways) may first appear as a ‘pending’ or ‘authorization’ charge. This is a temporary hold by your bank or card provider to confirm available funds and should either finalize for the exact amount of your bill or disappear within a few business days. If a pending amount doesn’t clear or looks incorrect, contact both your bank and the Shire’s finance team with the transaction reference.

How can I verify a Shire of Sandstone charge or get a copy of my receipt or invoice?

You can verify a charge by checking any paper notices, emailed invoices, or online payment confirmations issued by the Shire of Sandstone around the transaction date. If you can’t locate documentation, contact the Shire directly via the phone number or email listed on sandstone.wa.gov.au and provide your name, address or property details, and the transaction date and amount. Staff can usually reissue a receipt or confirm what the payment was for, which you can then keep for your records or provide to your bank if needed.

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