Shire of Serpentine Jarrahdale

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The Shire of Serpentine Jarrahdale is a local government authority in Western Australia responsible for municipal services, planning, and community facilities in the Serpentine–Jarrahdale region, including Byford.

Byford, Western Australia, Australia
sjshire.wa.gov.au

About Shire of Serpentine Jarrahdale

The Shire of Serpentine Jarrahdale is a local government authority in Western Australia, serving communities across the Serpentine–Jarrahdale region, including Byford and surrounding localities. The Shire is responsible for essential municipal services such as rubbish and recycling, road maintenance, parks and reserves, community facilities, planning and building approvals, animal registration, and local laws enforcement. It also manages community programs, sporting and cultural facilities, and issues various permits, licences, and infringements in accordance with Western Australian legislation.

A charge from the Shire of Serpentine Jarrahdale may appear on your bank or card statement for a variety of reasons. Common examples include payment of annual property rates and waste charges, development or building application fees, planning or health approvals, infringements (such as parking or animal-related fines), animal registration or renewal, facility or venue hire, leisure or community program fees, and event bookings. Online or card payments made at the Shire’s offices or via its website can appear under descriptions such as “SHIRE OF SERPENTINE JARRAHDALE,” “SERPENTINE JARRAHDALE SHIRE,” or a similar variation. You may also see a pending or pre-authorisation amount if a card was used to secure a booking or confirm payment details.

If you’re unsure about a charge, start by checking any recent rates notices, infringement notices, invoices, animal registration renewals, or booking confirmations from the Shire and compare the amount and date with your statement. You can usually find a reference or invoice number on your notice that matches the payment. For further clarification, contact the Shire through the details provided on sjshire.wa.gov.au, using options such as online enquiry forms, email, phone, or in-person at the Shire’s administration office. When contacting them, have your full name, property address (if applicable), notice or invoice number, and the exact charge amount and date from your bank statement ready so staff can quickly locate the transaction and help resolve any billing questions or errors.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shire of Serpentine Jarrahdale.

  1. SHIRE OF SERPENTINE BYFORD AU
  2. SHIRE OF SERPENTINE MUNDIJONG AUS

Frequently Asked Questions

What types of payments commonly appear as a charge from the Shire of Serpentine Jarrahdale?

Common payments include annual property rates and waste charges, building and planning application fees, health or environmental approvals, animal registration and renewal fees, infringements (such as parking or dog-related fines), and community facility or sports ground hire. Charges can also relate to community programs, events, or booking fees paid online or at the Shire’s offices.

Why do I see a Shire of Serpentine Jarrahdale charge when I don’t live in the area?

You might see a charge even if you don’t live in the Shire if you own investment or rural property in the district, received an infringement while visiting (for example, parking or dog control), hired a venue or sports facility, or enrolled in an event or program held within the Shire. If you recently lodged a planning, building, or health application for land in the Shire, the application fee may also appear as this charge.

Does the Shire of Serpentine Jarrahdale have any recurring or ‘subscription-like’ charges?

While not subscriptions in the commercial sense, some Shire charges recur on a regular cycle. Property rates and waste charges are billed annually (often with options for instalments), and animal registrations are typically renewed annually or at set intervals depending on the registration type. If you have a direct debit or periodic payment set up with your bank for rates instalments, these may appear as recurring charges around the same time each billing period.

How can I confirm what a specific Shire of Serpentine Jarrahdale charge is for?

Compare the transaction date and amount on your statement with any recent rates notices, infringement notices, facility booking confirmations, or invoices issued by the Shire. Many notices and invoices include a reference number or description that matches what appears on your payment receipt. If you still can’t identify the payment, contact the Shire via the details on sjshire.wa.gov.au and provide the exact amount, date, and your name or property details so they can look up the transaction.

How do I dispute a charge or request a refund from the Shire of Serpentine Jarrahdale?

Refunds and charge adjustments are handled under the Shire’s formal policies, which differ depending on the type of payment (for example, rates, infringements, or facility bookings). In most cases, you’ll need to submit a written request or complete an online form outlining the reason for your dispute, and include supporting documents such as your notice, invoice, or booking confirmation. Visit sjshire.wa.gov.au or contact the Shire’s customer service team for specific instructions and eligibility criteria for refunds or waivers.

How can I cancel or change an instalment plan or direct debit for my rates?

If you’ve arranged an instalment plan or set up direct debit with the Shire for rates, you usually need to contact the Shire before the next scheduled payment date to change or cancel it. Some arrangements can be updated via a form on the Shire’s website, while others may require written notice or completion of a new direct debit authority. Always check your latest rates notice or the Shire’s website for current processes and time frames.

Why do I see a pending or temporary Shire of Serpentine Jarrahdale card charge?

When you pay online or use a card for certain services, your bank may first display a pending or pre-authorisation amount before the final charge is settled. This is a standard banking process and the pending amount should update to the final fee or disappear within a few business days. If a pending Shire transaction remains for an unusually long time, contact your bank first, then the Shire if needed with the transaction details.

How do I contact the Shire of Serpentine Jarrahdale about a charge on my statement?

Go to sjshire.wa.gov.au and navigate to the contact or customer service section to find current phone numbers, email addresses, and online enquiry forms. When you get in touch, have your full name, property address (if relevant), any notice or invoice numbers, and the exact transaction amount and date from your bank statement ready. This information helps staff quickly locate the payment and explain what the charge relates to or what steps you can take next.

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