SpinTel

Telecom93% confidence

SpinTel is an Australian telecommunications provider offering NBN broadband, mobile, and home phone services to residential and business customers.

Sydney, NSW, Australia
spintel.net.au

About SpinTel

SpinTel is an Australian telecommunications provider based in Sydney, NSW, offering NBN broadband, SIM-only mobile, and home phone services to both residential and business customers. Operating via spintel.net.au, the company focuses on no‑lock‑in contracts, competitively priced data allowances, and bundled options (such as NBN plus home phone or NBN plus mobile). Customers manage their services through an online account portal where they can view bills, change plans, update payment details, and lodge support requests.

A SpinTel charge may appear on your bank or card statement if you have signed up for an NBN internet service, a mobile SIM plan, a bundled home phone service, or a business telecommunications solution. Most charges are recurring monthly plan fees, but you may also see once‑off setup or activation fees, modem or hardware charges (if purchased through SpinTel), excess usage fees (where applicable), or pro‑rated amounts when you start, change, or cancel a service mid‑billing cycle. You might also see a small temporary authorization when you first add or update a payment method, as well as separate charges if you have more than one service on your account.

To verify or resolve a SpinTel charge, first log in to your SpinTel online account via spintel.net.au and review your latest invoices and the “Billing” or “My Services” section to match the amount and date to a specific service. Check for recent plan changes, new services, or hardware orders that may explain one‑off or unfamiliar amounts. If you still have questions, you can contact SpinTel support through their website (live chat or online request), or by calling their customer service number listed on spintel.net.au and on your invoice. Have your customer number, service address, or mobile number ready, and request a detailed breakdown of the charge; common issues such as duplicate charges, incorrect plan fees, or unrecognized add‑ons can usually be resolved by reviewing your invoice and, if necessary, adjusting or cancelling the relevant service.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SpinTel.

  1. SPINTEL PTY LTD St Peters AU
  2. SpinTel Pty Ltd SURRY HILLS AUS

Frequently Asked Questions

Why am I seeing a monthly SpinTel charge on my account?

SpinTel typically bills monthly in advance for NBN, mobile, and home phone services, so a recurring charge usually corresponds to your plan fee for the upcoming month. If you have multiple services (for example, NBN plus a mobile SIM), these may be combined into a single debit or appear as separate line items depending on your payment method. Log in to your SpinTel account at spintel.net.au and open your latest invoice to see which services are included in the charge.

What are the typical SpinTel billing amounts and how are they calculated?

SpinTel offers a range of NBN and mobile plan prices, and your billed amount depends on the specific speed tier, data allowance, and any add‑ons you’ve chosen. Your invoice may include your base monthly plan fee, plus any once‑off charges such as setup, modem purchase, or plan change fees, as well as usage‑based extras like international calls where applicable. The exact pricing for current plans is listed on spintel.net.au, and your personal rate can be confirmed on your invoice under the “Plan Charges” or similar section.

How do I cancel or pause my SpinTel NBN or mobile service to stop future charges?

To cancel a SpinTel service, log in to your account at spintel.net.au and navigate to the section for your specific service (NBN, mobile, or home phone), then follow the prompts to request a cancellation or submit a support request asking to disconnect. SpinTel generally requires notice prior to your next billing date, and services usually remain active until the end of the paid billing period. If you want a temporary break, ask support whether a suspension or downgrade option is available for your particular plan; policies can differ between mobile and NBN services.

Why was I charged by SpinTel after I thought I had already cancelled?

SpinTel charges at the start of each billing cycle, and cancellations usually take effect at the end of the current paid period. If you requested cancellation after your bill was generated, you may still be charged for that final month, but you should retain service until the cycle ends. Check the “Service End Date” or cancellation confirmation in your account or email, and contact SpinTel support with your cancellation reference if the dates don’t match what you expected.

How do I request a refund or dispute an incorrect SpinTel charge?

First, download or view your detailed invoice in the SpinTel online portal and confirm whether the charge relates to plan fees, setup, hardware, or usage. If you believe there is an error—such as an incorrect plan price, a duplicated debit, or a service you did not authorize—contact SpinTel via live chat or phone (details on spintel.net.au) and ask for a billing review. In some cases SpinTel may apply a credit to your account or process a refund back to your original payment method, subject to their billing and refund policies. Keep copies of your invoices, emails, and any cancellation confirmations to support your claim.

Why do I see a small or $0 SpinTel charge or a pending amount on my card?

SpinTel may place a small temporary authorization on your card when you first sign up, add a new card, or update payment details to verify the payment method. This is not a real charge and typically appears as a low dollar amount or $0 transaction that will automatically drop off or be reversed by your bank within a few business days. If a pending authorization does not clear or is later captured as a full payment you don’t recognize, contact both your bank and SpinTel support with the date and amount for clarification.

How can I contact SpinTel about an unrecognized or confusing charge?

You can reach SpinTel by visiting spintel.net.au and using their live chat or support request options, or by calling the customer service phone number listed on the website and on your invoice. When you contact them, have your full name, service address or mobile number, and the exact charge amount and date from your bank statement. Ask for a copy of the corresponding invoice and a breakdown of all items billed so you can confirm whether the charge matches your active services or needs to be corrected.

Could this SpinTel charge be for a different address, family member, or business service?

Yes, many SpinTel accounts are set up under a primary bill‑payer even if the service is used by someone else in the household or at a business location. A charge might relate to an NBN service at a rental property, a child’s mobile SIM, or a business line you manage, and the billing name on your bank statement will usually show as “SpinTel” or similar rather than the individual user. Log in to your SpinTel portal to review all active services under your account, or ask SpinTel support to confirm which service each charge is associated with.

This merchant is in the Telecom category

Browse all

Related Merchants

Telstra
Optus
Amaysim
Boost Mobile
TPG Internet

Compare SpinTel

vsTelstravsOptusvsAmaysim

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you