Starlink

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Starlink is a satellite-based broadband internet service that provides high-speed connectivity via a global constellation of low Earth orbit satellites, targeting homes, businesses, and remote or underserved areas.

Redmond, WA
starlink.com
Owned by SpaceX

About Starlink

Starlink is a satellite‑based broadband internet service operated by SpaceX, headquartered in Redmond, Washington. It delivers high‑speed, low‑latency internet using a large constellation of low Earth orbit (LEO) satellites and compact user terminals (“Starlink dishes”) installed at homes, businesses, vehicles, and remote locations. Starlink offers several service types, including Residential/Home internet, Starlink Roam (portable/mobile use), Business, Maritime, Mobility (for RVs, trucks, and aircraft via partners), and Community/Enterprise solutions. Customers typically pay an upfront fee for the hardware kit and a recurring monthly fee for service, with pricing that varies by plan and region.

A Starlink charge may appear on your bank or card statement for several reasons. The most common are the initial hardware purchase (Starlink Kit), monthly subscription fees for Residential or Roam service, or recurring business or maritime plans. You might also see charges for shipping and taxes, changes in plan tier, or upgrades such as moving from Residential to Roam or Business. In some cases, Starlink may place a temporary authorization hold when you first order equipment, change your payment method, or update your service; this can look like a pending or small test charge that usually disappears or finalizes within a few days. Customers who signed up for a trial or pre‑order (deposit) may also see a charge when the order converts to a full purchase.

If you see a Starlink charge you don’t recognize, start by logging into your account at starlink.com or via the Starlink app using the email address used at signup, then review the “Account” or “Billing” section for invoices and payment history that match the amount and date on your statement. Compare the last 4 digits of the card on file with the card that was charged, and check any family members or business expense accounts that might have ordered service or hardware. For help, open a support ticket at support.starlink.com (you’ll need to be signed in), where you can request billing clarification, refunds where eligible, or cancellation. Common issues—such as being billed after moving, duplicate orders, or confusion between hardware and service charges—are typically resolved by reviewing your active service addresses, open orders, and cancellation dates within your Starlink account.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Starlink.

Frequently Asked Questions

What are the typical Starlink charges I might see on my bank or card statement?

Common Starlink charges include the upfront Starlink Kit (hardware) fee, which for Residential/Home service in many regions is typically around $599 plus taxes and shipping, and a recurring monthly service fee (often around $120/month for Residential, though pricing varies by country and plan). You may also see separate line items for taxes, shipping/handling, or plan upgrades (e.g., switching to Starlink Roam or Business). On your statement, charges may appear under descriptors like “STARLINK,” “STARLINK INTERNET,” or “SPACEX STARLINK.”

Why was I charged by Starlink after I thought I cancelled my service?

Starlink bills at the start of each monthly service period, and cancellations usually take effect at the end of the current billing cycle. If you cancel after your monthly renewal date, you keep service until the end of that period and will still see that month’s charge. To confirm your cancellation, sign in to your account at starlink.com or in the Starlink app, go to Account > Manage > Cancel Service, and verify the listed end date and any remaining charges.

How do I cancel or pause my Starlink service to stop future charges?

To cancel, log into your Starlink account at starlink.com or open the Starlink app, go to the Account or Services section, select the active service, and choose the cancellation option; follow the prompts to confirm. Some plans, such as certain Roam or mobile plans, may allow you to pause service month‑to‑month so you’re only billed when active—this option, if available in your region and plan, appears under the same Account/Service settings. Be sure to cancel or pause before your next renewal date, as Starlink generally does not prorate unused days once a new billing cycle has begun.

What are Starlink’s current subscription prices and common billing amounts?

For many regions, Starlink Residential service is typically around $120 per month, while Starlink Roam (portable/mobile use) and higher‑tier Business or Priority plans can range significantly higher per month depending on speed and priority data (often starting around $150–$250+ for Roam and more for Business/Maritime). There is also a one‑time hardware cost for the Starlink Kit (commonly around $599 for standard residential hardware, with specialized or high‑performance hardware for Business or mobile often costing more). Exact prices, taxes, and fees vary by country and plan, so the most accurate amounts will appear under your Account > Billing section at starlink.com.

Why do I see a small or temporary Starlink charge or authorization hold on my card?

Starlink may place a temporary authorization hold when you first place an order, update your payment method, or when your pre‑order/deposit is converted into a full purchase. These holds may appear as pending transactions, often for a small amount or for the full order amount, and they typically drop off or finalize within a few business days. If a hold remains in pending status for an unusually long time, check your Starlink order status online and contact your bank or card issuer to confirm whether the authorization has been released or captured.

How can I request a refund from Starlink for hardware or service charges I don’t agree with?

Starlink generally offers a limited return window for hardware (for example, around 30 days from shipment in many regions) during which you can return the Starlink Kit for a refund of the hardware price, minus shipping and any applicable fees; you must initiate the return through your account so they can generate an RMA and shipping label. Monthly service fees are usually non‑refundable once the billing period has begun, but you can stop future charges by cancelling before the next renewal. To request a refund or dispute a specific charge, sign into support.starlink.com, open a billing support ticket, and provide the date, amount, and last 4 digits of the card or bank account used.

How do I contact Starlink about a charge I don’t recognize or can’t match to my account?

Starlink primarily provides support through its online portal rather than by public phone number. Go to starlink.com or support.starlink.com and sign in with the email that may be associated with the service, then navigate to Support > Billing & Payments to open a ticket explaining the charge, including date, amount, and your full name and service address if known. If you cannot access an account that might be using your card (for example, a former employee or family member set it up), detail that in the ticket so Starlink can search by billing information and guide you on next steps.

Can multiple Starlink subscriptions or locations be billed to the same card, and how would that appear on my statement?

Yes, a single payment method can be used for more than one Starlink service—such as a Residential line at home, a Roam plan for travel, or a Business service at another location. Each subscription will generate its own monthly charge, but they may all appear under a similar “STARLINK” or “SPACEX” descriptor with different dates and amounts. To see which service each charge belongs to, log into your Starlink account and review the Billing section for each service address or terminal, where invoices list the service location, plan type, and exact billed amount.

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