Stotts Creek Resource Recovery Centre is a waste management and recycling facility operated by Tweed Shire Council, providing landfill, transfer, and resource recovery services for the Tweed region of New South Wales, Australia.
Stotts Creek Resource Recovery Centre is a council-operated waste management and recycling facility run by Tweed Shire Council, located near Murwillumbah in northern New South Wales, Australia. The centre provides landfill, transfer station and resource recovery services for households and businesses in the Tweed region. Services typically include disposal of general household waste, green waste, construction and demolition materials, scrap metal, whitegoods, e‑waste, and separated recyclables, along with specialised handling for problem wastes such as paints, oils and batteries under applicable state programs. Fees, opening hours and accepted materials are set and regularly updated by Tweed Shire Council and published on the council’s website.
A charge from “Stotts Creek Resource Recovery Centre”, “Tweed Shire Council – Waste”, or similar wording may appear on your bank statement when you pay tip fees at the gatehouse, use the weighbridge for waste disposal, or settle a waste account with Tweed Shire Council. This can include one‑off visits with a car, ute or trailer, commercial loads charged by weight, minimum gate charges, disposal of special or regulated wastes, or payments for additional waste or recycling services. Some residents may see less frequent charges linked to pre‑booked waste services, bulk clean‑ups, or where they’ve exceeded standard kerbside entitlements and opted for extra pickups or additional bins billed to a card rather than via rates. Pending or unusual amounts can also appear where a card pre‑authorisation is taken at the weighbridge and then adjusted to the final weighed total.
If you’re unsure about a Stotts Creek Resource Recovery Centre charge, start by checking the date and amount against any recent tip runs, trailer loads, or waste disposals you or someone in your household may have made. Look for a receipt or tax invoice provided at the gatehouse; commercial customers may also have an emailed invoice or statements issued by Tweed Shire Council. For detailed billing questions or copies of invoices, contact Tweed Shire Council via the contact details on tweed.nsw.gov.au or call Council’s customer service and ask for Waste Services or the Stotts Creek Resource Recovery Centre. If the charge still doesn’t look familiar after you’ve checked with other drivers in your household and reviewed any accounts, contact your bank to dispute or investigate the transaction.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Stotts Creek Resource Recovery Centre.
Why was I charged by Stotts Creek Resource Recovery Centre when I only dropped off a small load?
Stotts Creek Resource Recovery Centre generally has a minimum gate fee for small loads to cover basic handling and disposal costs. Even if your load is under a certain weight, you may still be charged this minimum fee. Charges can be based on vehicle type, waste type and quantity, not only on how “big” the load looks. Check your printed receipt for a breakdown of the fee categories that were applied.
What are the typical fees for using Stotts Creek Resource Recovery Centre?
Fees at Stotts Creek depend on the type of waste (e.g. general waste, green waste, construction waste), whether it’s domestic or commercial, and whether it’s charged by weight or by load size. Tweed Shire Council publishes a current Schedule of Fees and Charges on tweed.nsw.gov.au, including tip fees for cars, trailers, utes and trucks. Some items such as sorted recyclables or certain problem wastes may be accepted at reduced cost or no charge under NSW programs, while mixed or contaminated loads usually attract higher fees. Always check the latest fees online or contact Council before you visit, as prices can change each financial year.
Why do I see a Stotts Creek Resource Recovery Centre charge and then a different final amount?
If you used the weighbridge, an initial pre‑authorisation or estimated amount may appear on your card when you enter, especially for commercial or larger loads. Once your vehicle is weighed again after unloading, the fee is recalculated based on the actual tonnage and the final transaction amount is processed, with the earlier authorisation adjusted or released. In your online banking, this can look like a pending charge followed by a different final charge. The receipt issued at the gatehouse will show the final, correct amount and weight details.
Can I cancel or change an ongoing waste service that’s being billed by Stotts Creek or Tweed Shire Council?
Standard household kerbside bin services are usually linked to your property rates account, not to direct card payments, but additional services (like extra bins or special collections) may be billed separately. To cancel, change or pause any ongoing waste or recycling service arranged through Stotts Creek or Tweed Shire Council, you need to contact Council’s Waste Services team via the council website or customer service phone line. Changes to bin sizes, additional services, or cancellations typically require notice and may be processed from your next rates period or service date. Check your property account or confirmation emails for specific terms that apply to your service.
How do I get a refund or correction for a charge from Stotts Creek Resource Recovery Centre?
If you believe you were overcharged or charged in error, first locate your receipt or invoice number from your visit to Stotts Creek. Contact Tweed Shire Council’s customer service and request to speak with Waste Services or the Stotts Creek weighbridge office, providing the date, time, registration plate and receipt number. Council staff can review the weighbridge records and transaction details and, if an error is confirmed, can process an adjustment or refund according to council’s refund policy. Refunds are usually returned to the original payment method and may take several business days to appear on your bank account.
Why am I seeing regular or repeated charges related to Stotts Creek or Tweed Shire Council – Waste?
Most residents won’t see monthly Stotts Creek charges on their card, as standard kerbside waste services are normally billed via council rates. However, commercial customers or contractors with regular disposal needs may have ongoing accounts or frequent weighbridge transactions that result in repeated card payments. If someone in your business or household is regularly dropping off waste, each visit can generate a separate charge. Review your business waste account, internal job records or fleet logs to confirm who made the visits and what was disposed of.
How can I get a copy of my receipt or statement for a Stotts Creek Resource Recovery Centre transaction?
Receipts are normally printed at the gatehouse or weighbridge when you pay for your load, and commercial customers may also receive emailed invoices or periodic statements from Tweed Shire Council. If you’ve lost your receipt, contact Council’s customer service with as many details as possible: approximate date and time, vehicle registration, card type, and the amount charged. Council can often retrieve transaction details from the weighbridge system and issue a duplicate receipt or summary for your records. This documentation is useful for business expense claims, disputes, or confirming the nature of a mystery charge.
The Stotts Creek charge amount doesn’t match what I expected based on the advertised tip fees. Why?
Final charges can differ from what you expect if your load contained mixed waste types, contaminated recyclables, or materials that attract higher disposal fees, such as certain construction or regulated wastes. The fee may also vary based on actual weighed tonnage compared with your estimate, or because additional items (like mattresses, tyres, or whitegoods) were charged individually. Check the line items on your receipt to see each category charged and its rate. If something still looks incorrect, contact Tweed Shire Council with your receipt so they can explain or review the calculation.