Town of Cambridge

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The Town of Cambridge is a local government authority in the inner western suburbs of Perth, Western Australia, responsible for local services such as rates, waste, community facilities, and infrastructure.

Floreat, Western Australia, Australia
cambridge.wa.gov.au

About Town of Cambridge

The Town of Cambridge is a local government authority in Perth’s inner western suburbs, based in Floreat, Western Australia. It is responsible for providing and managing local services such as council rates, rubbish and recycling collection, community facilities and halls, parks and sporting grounds, libraries, local roads and infrastructure, animal registration, and community programs. The Town also manages venues and services like leisure facilities and recreational reserves, and processes permits, planning applications, and local laws compliance.

A Town of Cambridge charge may appear on your bank or credit card statement for a number of reasons. Common reasons include payment of annual or instalment council rates, waste service charges, infringements (e.g. parking or local law fines), animal registrations, planning or building application fees, and bookings for facilities such as community centres, sports grounds, or event venues. You might also see charges related to leisure or recreation memberships, swim or fitness programs, or one-off event or program registrations. Some residents set up recurring direct debits or scheduled BPAY/online payments for rates or other ongoing fees, which can show up monthly, quarterly, or annually depending on the arrangement.

If you’re unsure about a Town of Cambridge charge, start by checking recent rates notices, infringement notices, booking confirmations, or email receipts from cambridge.wa.gov.au. Compare the date and amount on your statement with any recent council interactions (such as paying a fine, registering a pet, or booking a hall). To clarify a charge, you can contact the Town of Cambridge via the contact details on their website (cambridge.wa.gov.au), by phone through the main administration office in Floreat, or by visiting the customer service desk in person. Having your full name, address, the last four digits of the card used, the exact transaction date and amount, and any reference numbers will help staff quickly locate and explain the charge, process adjustments, or guide you on refunds if applicable.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Town of Cambridge.

  1. TOC_EMV Pmt Floreat AUS

Frequently Asked Questions

Why do I see a Town of Cambridge charge around the same time every year?

This is most commonly your annual council rates payment or an instalment of your rates if you’ve chosen to pay in parts. Many residents pay rates via online card payment or a saved direct debit, which will show as a Town of Cambridge transaction on or near the due date shown on your rates notice. Check your most recent rates notice for the instalment schedule and amounts to confirm the charge.

Why am I being charged by the Town of Cambridge every fortnight or month?

Regular fortnightly or monthly payments are usually linked to a direct debit arrangement or a membership/ongoing booking, such as leisure or recreation programs, or an agreed payment plan for rates or infringements. These instalments are set up either through a signed direct debit form or an online agreement with the Town. Review any payment plan letters or membership agreements you’ve received, or contact the Town to confirm what recurring arrangement is active on your account.

Can I cancel or change my direct debit or recurring payments to the Town of Cambridge?

Yes. Direct debit arrangements for rates, infringements, or other ongoing services can usually be varied or cancelled by contacting the Town of Cambridge in writing or via the relevant form on cambridge.wa.gov.au. You’ll need to provide your property or account details, the bank account or card used, and the date you want the change to take effect. Make sure you do this ahead of the next scheduled debit to avoid another payment being processed.

I paid a parking or local law fine—could this be the Town of Cambridge charge I’m seeing?

Yes. If you recently paid a parking infringement, animal control fine, or another local law penalty within the Town of Cambridge, the transaction will typically appear as a Town of Cambridge charge on your bank statement. The amount should match the infringement notice you received, and the transaction date should be on or shortly after the day you paid online, in person, or by phone. If the amount doesn’t match your notice, contact the Town with your infringement number so they can investigate.

How do I request a refund or correction for a Town of Cambridge payment made in error?

If you believe you’ve overpaid, paid the wrong account, or been charged twice, contact the Town of Cambridge as soon as possible with your receipt number, transaction date, and amount. You can usually start this process via the contact form or relevant service page on cambridge.wa.gov.au, or by calling the Town’s customer service team. Refunds and adjustments are assessed under the Town’s fees, charges, and refund policies, and if approved, are typically returned to the original payment method.

What are common amounts I might see from the Town of Cambridge on my statement?

Typical charges include larger amounts for annual rates or instalments, moderate amounts for parking or local law infringements, animal registration fees, and facility booking fees, and smaller fees for activities such as community programs or replacement cards/passes. Exact figures vary depending on your property valuation, the type of infringement, the size and type of facility booked, and current fees set in the Town’s annual schedule of fees and charges. You can view current fees on cambridge.wa.gov.au or check your individual notice or invoice for the exact amount.

Why do I see a small or pending Town of Cambridge charge that later disappears or changes?

In some cases, when you pay online, your bank may first show a pending authorization or temporary hold before the final amount is settled. This can appear as a small or exact-value "pending" Town of Cambridge transaction that later updates to "posted" or disappears when the final payment is processed. If a hold remains for more than a few business days, contact your bank first, then the Town if the bank advises the merchant needs to review it.

How can I confirm which service or property a Town of Cambridge charge relates to?

Match the transaction amount and date with any recent documents from the Town, such as a rates notice (showing the property address and assessment number), an infringement notice, or a facility booking confirmation. Many receipts and notices include a reference or invoice number that will correspond to the payment. If you still can’t identify it, contact the Town with your name, address, and transaction details; staff can search their billing system to confirm whether it relates to your property, a fine, a booking, or another service.

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